Justin Madison | Page 83

All checks and oil change done quick and I was updated thru the work.So all great in the time spent at the dealership. thru the work.So all great in the time spent at the dealership. More

by GARRETTDAVE9 Verified Customer Verified Customer

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Took my 2005 4 Runner in to get radiator flushed. The vehicle only has 65,000 miles on it. The mechanics identified some issues with the tires and right front brake. Ian was informative, kind, and de The vehicle only has 65,000 miles on it. The mechanics identified some issues with the tires and right front brake. Ian was informative, kind, and described specific recommendations. They also had a tire sale buy 3 get the 4th free. On the second visit a week later I had the front breaks and calipers done. He listened carefully and allowed me time to discuss the needed repairs and cost. I sincerely appreciated his calm demeanor and his willingness to let me discuss the specifics. I feel the dealerships service department genuinely cares about their customers. Travis the service manager provided me with a car to drive 5he week before when the shuttle was very busy. Thank you. More

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Excellent, timely service with very pleasant personnel. They met my emergency needs keeping me informed of the whole process! They met my emergency needs keeping me informed of the whole process! More

by LARRY285NOWLER Verified Customer Verified Customer

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Great communication and efficiency. Waiting area extra nice with a wonderful expresso cappuccino and latte machine for customers. Very comfortable during my cars servicing. Waiting area extra nice with a wonderful expresso cappuccino and latte machine for customers. Very comfortable during my cars servicing. More

by DRCHERNY Verified Customer Verified Customer

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I had a pleasant experience when I went in to have my oil changed. When I bought my tires there recently, the representative Justin was very argumentative, and rude. He basically told me that I didn’t know h changed. When I bought my tires there recently, the representative Justin was very argumentative, and rude. He basically told me that I didn’t know how to purchase a vehicle, or know how to read a contract agreement, even though I have purchased three new Toyotas in the last 12 years. My experience with him was something else, he just kept talking arrogantly, boisterously, and very condescending, like he was looking for a fight or an argument. Toyota should not let this kind of person represent in anyway ,shape , or form , for it will drive customers away away, like it did myself. More

by Flynate5542 Verified Customer Verified Customer

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Prompt, pleasant. Nice area to wait. Interesting video but at the end there was supposed to be an option to have the car appraised. There was no button Nice area to wait. Interesting video but at the end there was supposed to be an option to have the car appraised. There was no button More

by dandjshannon Verified Customer Verified Customer

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Very professional. Fast and affordable. Really appreciate the video and all the details the service tech provides. Fast and affordable. Really appreciate the video and all the details the service tech provides. More

by damowitz Verified Customer Verified Customer

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My experience at Toyota of Des Moines in Grimes was awesome, they got right to my car, and I was out of there within an hour after my oil change! awesome, they got right to my car, and I was out of there within an hour after my oil change! More

by carla_vanzuuk Verified Customer Verified Customer

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Toyota of Des Moines dealership do good services and take very good care customer every time very good care customer every time More

by la0supastasoccer Verified Customer Verified Customer

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We changed our appointment to be my minivan instead of our rav 4 before our appointment but you kept me waiting insisting I didn't have an appointment. I ended up spending 2 hours there on a basic routin our rav 4 before our appointment but you kept me waiting insisting I didn't have an appointment. I ended up spending 2 hours there on a basic routine service visit. We will not get our car serviced there again. More

by arbitragedale Verified Customer Verified Customer

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