Justin Payne | Page 3

Todd and the metro ford team were amazing. They were on time, communicated through the repair process and were very professional all around. I will definitely be back. They were on time, communicated through the repair process and were very professional all around. I will definitely be back. More

by james Verified Customer Verified Customer

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service came and picked up my truck and changed the oil and returned my truck back to me in a great time and returned my truck back to me in a great time More

by dleister Verified Customer Verified Customer

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Service is fine, just not satisfied with the communication system. Reply to request for appointment does not occur. communication system. Reply to request for appointment does not occur. More

by TWOMITT62 Verified Customer Verified Customer

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Dropped my vehicle off on a Tues (20 Jan 2026) for a scheduled appt. Routine service plus replace battery and 3 additional items that required attn. I received a text same day requesting authorization t scheduled appt. Routine service plus replace battery and 3 additional items that required attn. I received a text same day requesting authorization to order parts for the 3 additional items mentioned. Permission granted. I was contacted by Mr Lopez who stated the parts needed would take three 3-4 days to arrive and he alluded to the fact that the vehicle would stay at the shop until the parts arrived. No further communication that day. Next day (21 Jan), no communication at all, decided to visit in person to find out what the story was. Mr Lopez wasn't there and I dealt with Mr Garrett Henry who took charge and released my vehicle. I paid the partial ticket and left. I received a call from Mr Lopez later the same day and he informed me the required parts would arrive Mon or Tues the following week and he would contact me upon arrival to schedule the additional maintenance. There was no contact from Mr Lopez at all for the next couple weeks. I decided to visit in person on 11 Feb to inquire what the issue was. Mr Lopez stated the parts had arrived on time and that the parts dept neglected to inform him. That stated, I scheduled and dropped my vehicle off for the required maintenance the following week, Tues 17 Feb at 0830. No further communication that day. The following day (18 Feb) I returned at 1500 having heard nothing from Mr Lopez to find out what the story was. He stated that some of the work was done (1 item) and the tech who was supposed to be doing the work was in a training session for the rest of the day and wouldn't be able to get to my vehicle until the next day. I told Mr Lopez this was not acceptable and asked why there is only one person who can do this job. He miraculously found two others who would complete the job post haste. When I asked why this all happened and whether my vehicle was perhaps "set aside" for other vehicles with a quicker turn-around, he stated that that may have been possible. Hmmm. The jobs were completed within an hour and I paid the ticket and returned home. This was originally a scheduled appt and ended up taking the better part of 1 month to resolve. As a result, I was required to burn 4 days of PTO chasing the issues down and being without a vehicle. I don't have the option to work from home nor ridesharing. This all came down to a complete lack of communication and the ability to prioritize work schedules. If volume is the measure of ability in the service dept, that needs to change. I bought this vehicle at this dealership and every iota of maintenance on this vehicle has been done there and this is by far the worst experience I've had. Unacceptable. Period. More

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They do good work and the prices are very reasonable. I use them for most of the work on my truck. I use them for most of the work on my truck. More

by dcrane47831 Verified Customer Verified Customer

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I had my vehicle towed for my transmission. They worked with me and got the parts need to fix it. Got my truck back with in 10 days. Way better than the previous dealership I was going to. They worked with me and got the parts need to fix it. Got my truck back with in 10 days. Way better than the previous dealership I was going to. More

by Mark Verified Customer Verified Customer

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2.5 HRS to change oil and replace wiper blade and replace the engine air filter. the engine air filter. More

by ron@arnoldsmithlawfirm.com Verified Customer Verified Customer

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3 días llamando para ser una cita y nunca contestan los teléfonos, alguien me tubo que ayudar para serlo en línea. teléfonos, alguien me tubo que ayudar para serlo en línea. More

by mgdelgado2010 Verified Customer Verified Customer

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Multi point inspection shows things that should have already been taken care of when the shop replaced the engine 8 months ago and quote an insane amount for the suggested service. They take 2 hours to already been taken care of when the shop replaced the engine 8 months ago and quote an insane amount for the suggested service. They take 2 hours to do a simple oil change with appointment. Be sure to take at least a half day off work if you plan to use this service location. Also, do not schedule anything after 3:00pm. They also will leave grease marks on your vehicle basically anywhere they touch it. More

by hardesty40 Verified Customer Verified Customer

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The dealership was amazing, very clean, and the workers were all very nice to me. I loved the hospitality and cleanliness of the establishment. were all very nice to me. I loved the hospitality and cleanliness of the establishment. More

by TAPIRS_SHAKES_98 Verified Customer Verified Customer

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