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Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne | Page 4

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.5
171 Reviews
4.5

171 Reviews

Write a Review

171 Reviews of Justin Payne

March 27, 2026

Dealership Rating
Employee Rating

Mala experiencia nunca volveré ahi, solo me perder el tiempo, nunca contestaban mis llamadas y tuve que manejar para ir varias veces a ver cómo iba mi compostura More

by EF1328948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rolanda Estrada

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Apr 02, 2026

Metro Ford of OKC responded

We’re sorry to hear about your experience and understand how frustrating that must have been. Communication and updates are important, and we regret that your visit did not reflect that. We appreciate your feedback and invite you to reach out to us directly so we can review this further.

March 21, 2026

Dealership Rating
Employee Rating

It was fast courteous service. I walked around and looked at other vehicles while it waited. More

by SWASH4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Esquivel , Wesley Kapple

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Mar 23, 2026

Metro Ford of OKC responded

Thanks for the great feedback! We’re glad your visit was quick and courteous, and hope you enjoyed checking out the inventory while you were here. We appreciate your support!

March 19, 2026

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Employee Rating

Would have loved my truck to be washed, first experience and I just got in from a 1200 mile road trip and it would have been nice to get it washed so I didn’t have to make another stop More

by SKKWORKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Ward

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Mar 20, 2026

Metro Ford of OKC responded

Thank you for your feedback! We understand how a wash would have made your visit even better, especially after a long trip. We appreciate you sharing this and will pass it along to our team to improve the experience moving forward!

March 17, 2026

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Employee Rating

Great, quick service and they were very engaged. Updated us every step of the way. More

by LAYLASMAMA25897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Chan

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Mar 20, 2026

Metro Ford of OKC responded

Thank you for your kind feedback! We’re glad you experienced quick service and felt well informed throughout the process. We appreciate your support and look forward to serving you again!

March 16, 2026

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Employee Rating

Got me in with short notice. Great service from technician. Repairs did not take long. More

by SANDERS5694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 20, 2026

Metro Ford of OKC responded

Thank you for your feedback! We’re glad we could get you in quickly and that everything was completed efficiently. We appreciate you choosing Metro Ford of OKC and look forward to helping you again!

March 13, 2026

Dealership Rating
Employee Rating

Great sales staff! ! Good service. Call Brian Chan. Great guy. Will go to bat for all his customers More

by The_duplers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 20, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re glad you had a positive experience with our sales team. Brian will be thrilled to hear your kind words. We appreciate your support!

March 05, 2026

Dealership Rating
Employee Rating

Took good care of me and got me out in a timely fashion with my free oil change! More

by Johndosh2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 06, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re glad we could take good care of you and get you back on the road quickly. We appreciate you choosing Metro Ford of OKC!

March 04, 2026

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Employee Rating

Todd and the metro ford team were amazing. They were on time, communicated through the repair process and were very professional all around. I will definitely be back. More

by james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 04, 2026

Metro Ford of OKC responded

Thank you for the great feedback, James. We are glad Todd and the Metro Ford team took great care of you and kept you informed throughout the repair process. We appreciate your business and look forward to seeing you again.

March 02, 2026

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Employee Rating

service came and picked up my truck and changed the oil and returned my truck back to me in a great time More

by dleister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Mar 02, 2026

Metro Ford of OKC responded

Thank you for sharing your experience! We’re so glad our team could make things easy by picking up your truck and getting it serviced quickly. Convenience matters, and we appreciate you trusting us with your vehicle!

February 26, 2026

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Employee Rating

Service is fine, just not satisfied with the communication system. Reply to request for appointment does not occur. More

by TWOMITT62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 27, 2026

Metro Ford of OKC responded

Thank you for your feedback. We’re glad to hear the service met your expectations, but we’re sorry the communication around scheduling fell short. That’s not the experience we want for our customers. We’re sharing this with our team so we can improve our appointment response process. If you’d like, please reach out to us directly and we’ll be happy to assist you promptly.

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