Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne | Page 4

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

Contact Me
4.6
158 Reviews
4.6

158 Reviews

Write a Review

158 Reviews of Justin Payne

February 24, 2026

Dealership Rating
Employee Rating

2.5 HRS to change oil and replace wiper blade and replace the engine air filter. More

by ron@arnoldsmithlawfirm.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 19, 2026

Metro Ford of OKC responded

Hi Ron, thank you for your feedback. We understand how frustrating that wait time can be. While we always aim to complete services as efficiently as possible, there are times when unexpected factors can cause delays. We appreciate your patience and the opportunity to serve you, and we’ll continue working to improve your experience.

February 10, 2026

Dealership Rating
Employee Rating

3 días llamando para ser una cita y nunca contestan los teléfonos, alguien me tubo que ayudar para serlo en línea. More

by mgdelgado2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 18, 2026

Metro Ford of OKC responded

Thank you for sharing this with us. We sincerely apologize for the frustration you experienced trying to reach us by phone — that’s certainly not the experience we want for our customers. We’re glad you were able to get assistance scheduling online, but we understand that shouldn’t have been necessary. Your feedback is important, and we’ll be addressing this with our team to improve our responsiveness.

February 08, 2026

Dealership Rating
Employee Rating

Multi point inspection shows things that should have already been taken care of when the shop replaced the engine 8 months ago and quote an insane amount for the suggested service. They take 2 hours to More

by hardesty40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2026

Metro Ford of OKC responded

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention so we can review them with our service team and work to improve.

January 31, 2026

Dealership Rating
Employee Rating

The dealership was amazing, very clean, and the workers were all very nice to me. I loved the hospitality and cleanliness of the establishment. More

by TAPIRS_SHAKES_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Martha Ortiz , Cristian Jimenez

Feb 04, 2026

Metro Ford of OKC responded

Thank you for the kind words! We’re thrilled you enjoyed our hospitality and clean environment. We appreciate you visiting and look forward to seeing you again!

January 23, 2026

Dealership Rating
Employee Rating

A a a a a a a a a a a a a a a a a More

by jasondionlea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

Metro Ford of OKC responded

Thank you!

January 09, 2026

Dealership Rating
Employee Rating

this AI phone system is terrible. My call continues to get dropped. When I get a text it comes from different numbers. More

by BEUDY1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Barnett

Jan 12, 2026

Metro Ford of OKC responded

We apologize for the wait time and any frustration this caused. We understand how valuable your time is, and we’re working to improve scheduling and communication in our service department. Thank you for bringing this to our attention, and we would welcome the chance to discuss your visit further

January 09, 2026

Dealership Rating
Employee Rating

Professional, friendly, pleasant, and their estimate of cost was accurate. I plan to get more work done there. More

by jamesrfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Metro Ford of OKC responded

Thank you for the great feedback! We’re happy to hear our team was professional and friendly, and that the estimate met your expectations. We appreciate your trust and look forward to helping with your future service needs!

January 09, 2026

Dealership Rating
Employee Rating

They got me right in for an oil change when I was pressed for time before a trip. It was a Saturday and they were very accommodating it kept me going and I really appreciate the team effort I experienced. . More

by tprince3733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Evan Specht, Mike Barnett

Jan 12, 2026

Metro Ford of OKC responded

Thank you for the kind words! We’re glad our team could get you in quickly—especially on a busy Saturday—and help keep you on track for your trip. We truly appreciate you recognizing the team effort and look forward to helping you again next time!

December 23, 2025

Dealership Rating
Employee Rating

Very helpful staff, very clean waiting area. Appointments available to be made online and lots of time slots available More

by JASONBLASINGAME23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2025

Metro Ford of OKC responded

Thank you for the kind words! We’re glad you found our staff helpful, the waiting area comfortable, and the online scheduling convenient. We appreciate your feedback and look forward to your next visit.

December 20, 2025

Dealership Rating
Employee Rating

I had an appointment at 8:30 for an oil change, fuel additive and check for any recalls. I checked out at 11:30. They rotated my tires for free which I needed to do. But the whole time I was waiting I w More

by R. Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 09, 2026

Metro Ford of OKC responded

We apologize for the wait time and any frustration this caused. We understand how valuable your time is, and we’re working to improve scheduling and communication in our service department. Thank you for bringing this to our attention, and we would welcome the chance to discuss your visit further.

...
4
...

Dealership Inventory (355 Vehicles)

new 2026 Ford F-250 car, priced at $95,119
2026 Ford F-250
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-250 car, priced at $110,486
2026 Ford F-250
new
Race Red exterior
Automatic
Four-wheel Drive
new 2026 Ford F-150 car, priced at $71,764
2026 Ford F-150
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Expedition car, priced at $72,714
2026 Ford Expedition
new
Dark Matter Gray Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford F-250 car, priced at $110,486
2026 Ford F-250
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
used 2022 Hyundai Tucson car, priced at $21,004
2022 Hyundai Tucson
used
Amazon Gray exterior
Unknown
All-wheel Drive