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Justin Payne

Overview Reviews (70)

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Justin Payne

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Justin Payne | Page 5

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.9

70 Reviews

Overview Reviews (70)

4.9

70 Reviews

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70 Reviews of Justin Payne

January 19, 2022

Dealership Rating

Employee Rating

Always great customer service and communication. Our entire fleet has been maintained by them for years. entire fleet has been maintained by them for years. More

by JOEY33

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Daniel Ybarra

Helpful 0

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Jan 19, 2022 -

Metro Ford of OKC responded

Joey, we're pleased to hear you had another five-star experience at Metro Ford of OKC. Thanks for trusting us with your fleet service needs. We appreciate your long term business and look forward to your next visit. Stay warm:)

November 28, 2021

Dealership Rating

Employee Rating

Metro ford in okc sales some really cool trucks and they are nice when they are sailing something to you but after that they won’t help you at all if you have issues with those 100k trucks. I purchased a 8 are nice when they are sailing something to you but after that they won’t help you at all if you have issues with those 100k trucks. I purchased a 80k FTX truck last year and after driving it for a few months the aftermarket ground effects started flapping as I drove down the road. I have been to that dealership over a dozen times over the last 9 months taking pictures and given promises on it getting fixed and yet I’m still driving every day with a truck that I have to listen to the doors flapping as I drive down the road. The people are friendly but I feel they have no plans to ever help fix the issue. At this point I strongly recommend you purchase your vehicle from anyone but this dealership. I purchase lots of vehicles over the years and this seems to be the worst. More

by Northcliffassoc

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Denise Anderson, Matt Randall, Mike Barnett, Donnie Graham , David Blakeney, Dustin Crank, Cody Crelia, Christopher Rutledge, Markennia Turner

Helpful 1

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Feb 08, 2022 -

Metro Ford of OKC responded

Hello. We're so sorry you are dissatisfied with your experience at Metro Ford of OKC. We’re typically known for our exceptional attention to detail and we regret to have missed the mark. If you would like to get in touch with a manager, please give us a call at (405) 438-3330, we would greatly appreciate it. Thank you.

November 22, 2021

Dealership Rating

Employee Rating

Service was completed correctly. Both Daniel and Justin are knowledgeable and polite. I’m completely satisfied with the work completed and highly recommend this delearship. are knowledgeable and polite. I’m completely satisfied with the work completed and highly recommend this delearship. More

by carbuyer101

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Daniel Ybarra

Helpful 0

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Nov 24, 2021 -

Metro Ford of OKC responded

Thanks for taking a moment to review our service department at Metro Ford of OKC. We appreciate your recommendation and look forward to your next visit. Thank you!

November 01, 2021

Dealership Rating

Employee Rating

The service department at Metro Ford is very clean and the staff is very friendly and professional. They will take care of all your service needs. the staff is very friendly and professional. They will take care of all your service needs. More

by BNEWELL1

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Nov 02, 2021 -

Metro Ford of OKC responded

Hi there! Thank you for the in-depth review, we pride ourselves on making sure our customers have a top-notch service experience at Metro Ford of OKC. We appreciate your recommendations and look forward to working with you again.

October 18, 2021

Dealership Rating

Employee Rating

Quality service. Staff members are approachable and accommodation for waiting area is nice. Staff makes sure your needs are attended and questions about the service are answered. accommodation for waiting area is nice. Staff makes sure your needs are attended and questions about the service are answered. More

by zgonzaga

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson , Dustin Crank, Cecily Munn, Christopher Rutledge, Kevin Steffensen, Richard Unrein, Daniel Ybarra

Helpful 0

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Oct 19, 2021 -

Metro Ford of OKC responded

Hi Zgonzaga, Thank you for taking the time to review Metro Ford of OKC. We will continue to work hard to make every experience with us five-star worthy. We look forward to working with you again in the future!

September 27, 2021

Dealership Rating

Employee Rating

All service work was completed in a timely matter And everything was clean and thorough everything was clean and thorough More

by HYDRAMAN67

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson , Dustin Crank, Cecily Munn, Christopher Rutledge, Kevin Steffensen, Richard Unrein, Daniel Ybarra

Helpful 0

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Sep 27, 2021 -

Metro Ford of OKC responded

Hi Hydraman67, thanks for taking a moment to share your experience at Metro Ford of OKC. We appreciate your business and look forward to your next visit! Have a great week:)

September 21, 2021

Dealership Rating

Employee Rating

Awesome Staff and prompt detailed service. Would recommend using only Metro Ford for all your purchasing or service needs. Melanie (Service Office Manager) in was extremely helpful explaining my recommend using only Metro Ford for all your purchasing or service needs. Melanie (Service Office Manager) in was extremely helpful explaining my Ford Pass Benefits and its been two services now with zero out of pocket. She is AWESOME!!!!!!!! More

by lyonrandy

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson , Madison Black, Dustin Crank, Cecily Munn, Christopher Rutledge, Kevin Steffensen, Richard Unrein, Daniel Ybarra

Helpful 0

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Sep 23, 2021 -

Metro Ford of OKC responded

Thank you for the great review, LyonRandy! We are happy to hear Melanie and our staff at Metro Ford of OKC made a positive experience for you. Come back and see us again soon! Thank you

September 06, 2021

Dealership Rating

Employee Rating

Metro Ford has always very good to me and I'll always use Metro Ford for my oil changes and any other services that are required. Metro Ford for my oil changes and any other services that are required. More

by ROADTOAD46

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson , Dustin Crank, Cecily Munn

Helpful 0

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Sep 16, 2021 -

Metro Ford of OKC responded

Roadtoad46, we appreciate your repeat business! Glad to hear that you are satisfied with our service team. We appreciate your recommendation and can't wait to work with you again at Metro Ford of OKC. Thank you!

September 02, 2021

Dealership Rating

Employee Rating

Metro Ford is great 👍 They are always energetic, kind and knowledgeable about the services offered. The staff really listens to me and addresses my concerns. and knowledgeable about the services offered. The staff really listens to me and addresses my concerns. More

by TRUBLU3691

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson , Dustin Crank, Rachel and the 2 ladies who helped me yesterday.

Helpful 0

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Sep 03, 2021 -

Metro Ford of OKC responded

Blu, it's always a pleasure to service your vehicle. We appreciate your business. Glad we met your expectations. Please let us know if you have any questions. Thank you!

July 28, 2021

Dealership Rating

Employee Rating

I brought my Ford Expedition Max in for a transmission issue, a new tire and regular maintenance. As always…Good communication. Great customer service. Reasonable pricing. issue, a new tire and regular maintenance. As always…Good communication. Great customer service. Reasonable pricing. More

by McBrideMomX6

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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