Justin Payne
Justin Payne at Metro Ford of OKC

Justin Payne | Page 5

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.6
150 Reviews
4.6

150 Reviews

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150 Reviews of Justin Payne

October 22, 2025

Dealership Rating
Employee Rating

Justin and Todd are always outstanding customer service and communication! Very much appreciated when taking care of our fleet of vans and trucks! More

by prestoprat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Metro Ford of OKC responded

We appreciate your kind words and continued trust in us! Justin and Todd will be glad to know their service and communication make a difference in keeping your fleet running smoothly.

September 30, 2025

Dealership Rating
Employee Rating

Always fast and efficient repair service! Great communication throughout the entire process. I won’t got anywhere else with my Ford. More

by EXTREMEFINISHINGTOUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Leister, five stars

Oct 01, 2025

Metro Ford of OKC responded

Thank you! We’re glad you value our service and communication. We look forward to keeping your Ford in top shape!

August 27, 2025

Dealership Rating
Employee Rating

I was not really looking to buy a truck, but Chris did a great job of presenting exactly what I what I liked. There was no pressure, it was just a casual conversation. I traded in a F250 which I purchased More

by brad51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Donnie Graham

Aug 29, 2025

Metro Ford of OKC responded

Thank you, Brad! We’re glad Chris made the process easy and that our service team has earned your trust over the years. Enjoy your new truck!

August 13, 2025

Dealership Rating
Employee Rating

Great and was quick with the oil change. Helpful. Will come back again for service. More

by deenamarie44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Denise Anderson, Matthew Martinez, Marko Stilger

Aug 14, 2025

Metro Ford of OKC responded

We’re happy to hear it was quick and helpful! We look forward to seeing you again for your next service.

July 16, 2025

Dealership Rating
Employee Rating

Scheduled my appointment on-line. Staff is very knowledgeable and friendly and explains everything. Very pleased with Metro Ford. More

by glendamj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Denise Anderson, Matthew Martinez, Marko Stilger

Jul 16, 2025

Metro Ford of OKC responded

Thank you, Glendam! We’re happy to hear your online scheduling was easy and that our team provided friendly, knowledgeable service. We appreciate your kind words!

July 15, 2025

Dealership Rating
Employee Rating

I never have any issues when I take my car in for an oil change. The only reason I gave four stars was because it took an hour for my appointment. The first couple times I came in It took only about 30 minu More

by tabitha150
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

Metro Ford of OKC responded

Thank you for your feedback, Tabitha! We're glad your visits have been smooth overall and appreciate your patience with the wait time. We'll work to improve consistency moving forward.

July 05, 2025

Dealership Rating
Employee Rating

Excellent friendly professional courteous prompt service. Dustin is amazing. I will recommend Metro Ford's service department to anyone. More

by Chaz.lipan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

Metro Ford of OKC responded

Thank you, Chaz! We’re thrilled to hear you had a great experience and appreciate the shoutout to Dustin. Thanks for recommending us!

June 24, 2025

Dealership Rating
Employee Rating

Last time I got an oil change and tire rotation, they changed the oil and charged me for the tire rotation. I marked the tires and they didn’t rotate them. I came back to get them rotated and nd they did More

by MLECHTENBERG58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 26, 2025

Metro Ford of OKC responded

Thank you for your feedback, and we sincerely apologize for the mix-up during your recent visit. We understand how frustrating that must have been and appreciate you giving us the opportunity to make it right. We're glad to hear your previous experiences have been positive.

June 08, 2025

Dealership Rating
Employee Rating

As usual, everyone professional, helpful, and kind. Brian Chan very knowledgeable, and probably the main reason I keep coming back! He never stops helping me find what I want and is very detail orient More

by splaw1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett, Donnie Graham, Patrick Watson, Robert Powell , Denise Anderson, Matthew Martinez, Marko Stilger

Jun 09, 2025

Metro Ford of OKC responded

Thank you so much! We're thrilled to hear Brian and the team continue to impress. We truly appreciate your loyalty—Go Metro!

June 04, 2025

Dealership Rating
Employee Rating

Super easy to submit a service request through their website. I scheduled an oil change online and really appreciated the convenience of their mobile service—they picked up my vehicle, completed the ser More

by joseph.b.jarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Barnett , Denise Anderson, Matthew Martinez, Marko Stilger

Jun 06, 2025

Metro Ford of OKC responded

Thank you for the fantastic review! We're glad our online scheduling and mobile service made everything easy and convenient for you.

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