Justin Ramer | Page 2

A flawless experience all done over the phone and internet. So easy and will most definitetly do it again! Justin Ramer and his team are top notch! internet. So easy and will most definitetly do it again! Justin Ramer and his team are top notch! More

by HAYWES10 Verified Customer Verified Customer

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Rivard Buick is best in the business! Courteous, actually listen to the customer AND work work with you on pricing and all points related to closing a deal. Highly recommend, quality o Courteous, actually listen to the customer AND work work with you on pricing and all points related to closing a deal. Highly recommend, quality organization. Casey is a great sales person, Justin is best GM in business. More

by VARGA333 Verified Customer Verified Customer

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Horrible dealership. They promised 3 months or 3000 miles warranty and its all a lie. Nothing is cover They promised 3 months or 3000 miles warranty and its all a lie. Nothing is cover More

by michelcuba88 Verified Customer Verified Customer

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Casey and Justin were awesome, knew their stuff and were easy to work with as usual. easy to work with as usual. More

by jramer24 Verified Customer Verified Customer

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The sales team was very good I would recommend this dealer to a friend of mind dealer to a friend of mind More

by hdclub160 Verified Customer Verified Customer

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By far the best dealership and team I have ever worked with. Nothing else compares! with. Nothing else compares! More

by pjnewell85 Verified Customer Verified Customer

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They worked as a team to get my truck completed and me on the road. the road. More

by JIM.PERDUE Verified Customer Verified Customer

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Hayley is totally outstanding. Her follow through is exceptional both before and after the sale. I did have an issue with a preowned vehicle after the sale and Rivard stood behind Her follow through is exceptional both before and after the sale. I did have an issue with a preowned vehicle after the sale and Rivard stood behind the vehicle and took care of the issue. Kudos to the Rivard team and Justin. More

by kenmalek Verified Customer Verified Customer

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I would not recommend this dealership! ! We are from out of town (4 hours away) and recently purchased a 2022 GMC Yukon. The vehicle had very low miles and looked to be in good condition. W ! We are from out of town (4 hours away) and recently purchased a 2022 GMC Yukon. The vehicle had very low miles and looked to be in good condition. We didn’t go over it with a fine tooth comb because of this and trusted the carfax report we were provided. (Looking back, absolutely a bad move on our part!) We finished our deal (which I was not thrilled with either, but that’s another post) and left the dealership about 8pm. We drove home that night and got home late. After some thought, we changed our minds about some gap coverage and contacted our salesperson to ask if we could add the coverage. He said we could and that we would have to hurry and get the new paperwork completed due to it being time sensitive. We then waited 5 DAYS for the new paperwork! I worried that we wouldn’t be able to get it added, but it finally came. During this waiting period, we also noticed that the back right passenger side bumper had some noticeable touch up paint. I told our salesperson and he literally acted like he didn’t hear what I said and went completely silent. I could tell he wasn’t interested in doing anything about it so I took some pictures and called the dealership and asked to speak to a manager. I was immediately transferred to a completely unrelated voicemail by the receptionist. I called back and asked if anyone was available. The receptionist then transferred me to Victoria, who stated she was a manager. I explained my concerns and she told me that there was “no way the vehicle would have passed inspection”. I said, well it did ma’am. She then told me that while she was a manager, she could not help me with this and again I was transferred to an unrelated voicemail. I called back a third time and the receptionist didn’t even give a greeting and just immediately put me on indefinite hold. I thought there was something wrong with the phones so I hung up and tried one last time, same thing. I then took some pictures and emailed not one, but two managers (Eric and Justin), and to my surprise, absolutely no response from anyone. I spent a good deal of time and money with them and they have just completely ghosted me regarding the situation. I have since taken the vehicle to a shop to get an estimate of the damage and I was told that there is more damage than you can initially see and that someone did a “patch job” to get this vehicle sold. So with all that said, thanks for NOTHING Rivard GMC!! I wouldn’t recommend this dealership to anyone, ever!! Your customer service is a complete joke!! Upon reading other reviews, this is a common issue and management frequently ghosts people that have issues!! Keep that in mind and if you do by chance decide to purchase a vehicle from them, be absolutely sure you go over it with a fine tooth comb because they will NOT stand behind it!! I am so disappointed with this experience!! More

by COURTNEY.WISENBAKER Verified Customer Verified Customer

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Best dealership I’ve been to in the 10 years I’ve been buying cars. Hiram Otero is the reason. He made the entire experience seem less. His customer service and knowledge of cars is unmatched. I can tell buying cars. Hiram Otero is the reason. He made the entire experience seem less. His customer service and knowledge of cars is unmatched. I can tell that he values each customer and doesn’t see us as just a number. More

by santoniowalls Verified Customer Verified Customer

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