Justin Russo | Page 2

I love this place. So clean and such friendly staff. Definitely will continue to recommend to friends and family. So clean and such friendly staff. Definitely will continue to recommend to friends and family. More

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Laura was referred by a colleague of mine a few years ago. We ended up leasing our car. Recently, when our lease was coming to an end, we went back to see Laura to see what our options were. We now h ago. We ended up leasing our car. Recently, when our lease was coming to an end, we went back to see Laura to see what our options were. We now have another new VW. Laura walked us through the entire process, was fully transparent and laid out the different options we had. She was very supportive and we never felt pressure to act on something that we were not comfortable with. She continues to check in with us to see how we are enjoying our new ride. Thank you Laura for working with us and addressing our concerns and being honest and transparent!!! More

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Excellent service form the moment I walked in. Charles was amazing as well as the rest of the team. Finally purchased my first electric car and second VW. Can’t go wrong always a pleasant experien Charles was amazing as well as the rest of the team. Finally purchased my first electric car and second VW. Can’t go wrong always a pleasant experience from service to sales! More

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Very professional and respectful. Pleasant to work with Negotiations were straight forward and without contention. Pleasant to work with Negotiations were straight forward and without contention. More

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Very good experience… AGAIN! We all have a guy for something. My guy is Edgar Anaya. I have multiple cars from this guy. He knows his Volkswagens. Answers questions at the drop o We all have a guy for something. My guy is Edgar Anaya. I have multiple cars from this guy. He knows his Volkswagens. Answers questions at the drop of a dime. He has always addressed my needs and as a result I drive off happy. This time I got a Tiguan SEL RLine…. Oof! Sexy car! The signing part is fast and easy. I always get Ernie and he’s super nice. Knowledgable about the warranty. Explained the whole contract in detail and made sure I was satisfied. Overall the dealership is great. It’s obviously managed by people who care about the brand and in my opinion have ensured that that everyone from the porters to the service guys are well trained. Smiles+courtesy+knowledge=a good dealership I recommend City VW. More

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Inaccurate paperwork. Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate t Sold me a"new" car with 300+ miles on it. I couldn't get my credit unlocked on a Sat for the financing so they said they'd adjust the interest rate the following Monday. That took an act of god and me calling the dealership general manager because the finance guy wouldn't call me back after like 10 calls in 3 days. Had 3 warranty/recall repairs in 2.5 years. Service dept are the WORST. Never have loaners, appointments are a week out, they've lost appointments before and now they won't fix my warrantied AC after a week of jerking me around because "it was probably damaged by a pebble in the road". The additional part is a week out and they're saying $1,500. No. Way. More

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Justin has always been a straight shooter and the reason I continue to service my vehicle with them. Even bought a new car from them because of his continued kindness! I continue to service my vehicle with them. Even bought a new car from them because of his continued kindness! More

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My experience with City VW has been very positive from buying the car, service and then finally selling the car back to the dealership. buying the car, service and then finally selling the car back to the dealership. More

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Justin has been my guy since I came in about 6 months ago and has been nothing but helpful. Makes choosing an auto shop and painless. If you have a Volkswagen or any other German made car this is the shop to and has been nothing but helpful. Makes choosing an auto shop and painless. If you have a Volkswagen or any other German made car this is the shop to choose. More

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I brought my VW Tourege in due to my battery continuously draining. After a while it was found that it needed a cluster instrument that can not be found. Apparently it is no longer made in America. I was jus draining. After a while it was found that it needed a cluster instrument that can not be found. Apparently it is no longer made in America. I was just becoming car note free and was not looking for a new purchase. However, after speaking with Dan, he assured that he would do his best to ensure that I am satisfied. He gave me his cell number and sent me a list of vehicles within my desired price range and ensured that he will take care of me. After much consideration, I decided to purchase a 2021 Atlas Cross Sport. He hooked me up with Eddie who was terrific! Ernie in financing was also nice! Justin in service was great to me as well. VW took my 2010 VW Toureg for a trade in. The process was quick and smooth. More

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