Justin Russo | Page 3
Assistant Service Manager
City Volkswagen of Chicago
5330 W. Irving Park Road
Chicago, IL 60641
50 Reviews
Write a Review50 Reviews of Justin Russo
August 26, 2023
I received excellent service from Justin Russo. Laura Torres is an excellent car salesperson!! She really cares about her customers! Laura Torres is an excellent car salesperson!! She really cares about her customers! More
Other Employees Tagged: Laura V. Torres , John Gordon, Ruben Lobera
July 20, 2023
I had a great experience! Luis was patient with me and answered all my questions. This is the 2nd car I have purchased from this dealer! Luis was patient with me and answered all my questions. This is the 2nd car I have purchased from this dealer! More
Other Employees Tagged: Luis Gonzalez
June 17, 2023
I had a great experience from the time I had to get my car serviced until now. Everyone was very patient and did the best they could to help me. Scott was kind and did not pressure any of my decisions. car serviced until now. Everyone was very patient and did the best they could to help me. Scott was kind and did not pressure any of my decisions. More
Other Employees Tagged: Lupe Patino , Scott Gates
June 10, 2023
Great buying experience at city Volkswagen, both sales and finance team were a pleasure to work with as was dealer management per usual and finance team were a pleasure to work with as was dealer management per usual More
Other Employees Tagged: Daniel Fernandez, John Gordon, Anthony Grassini
March 31, 2023
Great people and great service! I look forward to driving my new car! Have a nice day! I look forward to driving my new car! Have a nice day! More
Other Employees Tagged: John Rybowiak , Diego Fernandez, John Gordon, Alex Sery
March 30, 2023
I love this place. So clean and such friendly staff. Definitely will continue to recommend to friends and family. So clean and such friendly staff. Definitely will continue to recommend to friends and family. More
Other Employees Tagged: Edgar Anaya
February 05, 2023
Laura was referred by a colleague of mine a few years ago. We ended up leasing our car. Recently, when our lease was coming to an end, we went back to see Laura to see what our options were. We now h ago. We ended up leasing our car. Recently, when our lease was coming to an end, we went back to see Laura to see what our options were. We now have another new VW. Laura walked us through the entire process, was fully transparent and laid out the different options we had. She was very supportive and we never felt pressure to act on something that we were not comfortable with. She continues to check in with us to see how we are enjoying our new ride. Thank you Laura for working with us and addressing our concerns and being honest and transparent!!! More
Other Employees Tagged: Laura V. Torres
February 04, 2023
Excellent service form the moment I walked in. Charles was amazing as well as the rest of the team. Finally purchased my first electric car and second VW. Can’t go wrong always a pleasant experien Charles was amazing as well as the rest of the team. Finally purchased my first electric car and second VW. Can’t go wrong always a pleasant experience from service to sales! More
Other Employees Tagged: Javier Degante, Charles Diaz, Richard Ruiz
September 10, 2022
Very good experience… AGAIN! We all have a guy for something. My guy is Edgar Anaya. I have multiple cars from this guy. He knows his Volkswagens. Answers questions at the drop o We all have a guy for something. My guy is Edgar Anaya. I have multiple cars from this guy. He knows his Volkswagens. Answers questions at the drop of a dime. He has always addressed my needs and as a result I drive off happy. This time I got a Tiguan SEL RLine…. Oof! Sexy car! The signing part is fast and easy. I always get Ernie and he’s super nice. Knowledgable about the warranty. Explained the whole contract in detail and made sure I was satisfied. Overall the dealership is great. It’s obviously managed by people who care about the brand and in my opinion have ensured that that everyone from the porters to the service guys are well trained. Smiles+courtesy+knowledge=a good dealership I recommend City VW. More
Other Employees Tagged: Edgar Anaya , Anthony Grassini, Ernie Quezada

