Justina Hazel

This dealership sold me a LEMON. Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later m Bought a brand new 2023 rav4 XLE on 6/23. Called 6/26 as I already needed gas noticed a gas leak and was told I overfilled the tank. Few days later my check gas cap light came on and check engine. Read code and it stated gas cap and EVAP leak. Took to dealer on 7/8 and was told by Lao nothing was wrong with my car. 7/18 the light came back on. Greg and Eli found there was a corrugated pipe cracked and needed to replace the whole gas tank. On 7/27 I was driving on 77 going 70mph and all the dash lights turned on and the car shut off. I sat on the side of the road for 1 hour 30 before a tow came because Toyota roadside failed to communicate. I had to call this dealer to find out about what was wrong on 8/4. Justina told me the issue was a bad fuel sending unit. Again, another fuel issue. They fixed the problem but didn’t even test drive it. I had to ask for it to be driven for the computers to reset as I am fearful of the car… MY BRAND NEW CAR. It was driven. Toyota corporate has been the absolute worst. I was lied to about a rental and yelled at. They do not care about their customers and play ping pong on whose responsibility it is. I will never buy another brand new car here as they charge a $3000 market adjustment for THEIR LOW STOCK problem. Throwing cheaply, poorly made cars together and the customer is left holding the bag. I provided you a running, in good shape vehicle, why would you charge me that? Don’t get me started on the fact YOU have to buy the floor mats More

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