KYLE JAMES | Page 28

No the usual really good service. My visit on Friday. March 1 was for 30,000 mile check. I brought the car in at 9:30, I knew the service would take a little longer because of service My visit on Friday. March 1 was for 30,000 mile check. I brought the car in at 9:30, I knew the service would take a little longer because of services done at 30,000. That being said, service came out about 11:40 and outlined needed services, recommended services and a problem that needed to be repaired(covered under warranty). I was told the repair(and services) would take an additional 4-4 1/2 hours. They offered to shuttle me where I wanted. I went across the street for lunch and did some shopping. Once I returned to the waiting area I did not hear anything till after 6. Work was not completed until after 6:30, no one gave me any updates till after 6 when they were doing a test drive. I guess because it was rainy and late, my car was not washed, paperwork says a complimentary wash was done, car was not washed. I am pleased with the care the service department takes with my car, but I was not given a good estimate of the amount of time required, it took almost three hours longer than expected. More

by HATCHERTERI083 Verified Customer Verified Customer

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Great visit! Every time I come in for a service everyone is professional and friendly. Also everything is done in a timely manner and there is even a play area for Every time I come in for a service everyone is professional and friendly. Also everything is done in a timely manner and there is even a play area for the kids! More

by Mylee23 Verified Customer Verified Customer

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Recall. Day at the spa Paid for day at the spa during a recall visit . It was not done. They took my payment, yet did not clean my car. Disappointing. Had to go back and com Paid for day at the spa during a recall visit . It was not done. They took my payment, yet did not clean my car. Disappointing. Had to go back and complain. They took an hour, and cleaned it. Then, they told me cleaning the back of my PRIUS is not covered. Must pay the 150 day at the spa for that. Very unhappy. More

by HARRIET.BRIGHT Verified Customer Verified Customer

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Service to my Toyota Camry My service experience with Fred Anderson Toyota of Sanford was great the service technician was friendly and helpful as he noticed a few things that n My service experience with Fred Anderson Toyota of Sanford was great the service technician was friendly and helpful as he noticed a few things that needed to be done that I was not aware of and made some suggestions .I appreciated that very much More

by Psbenz Verified Customer Verified Customer

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Great customer service! Kyle was the best! The service center was great! Kyle was amazing! He’s definitely great at customer service. Chan is great too! Please recognize those two! Good people The service center was great! Kyle was amazing! He’s definitely great at customer service. Chan is great too! Please recognize those two! Good people with knowledge and a friendly face are hard to find. Kyle answered any questions I had any the service or any issues I was experiencing. More

by SabrinaArnette Verified Customer Verified Customer

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Quick and polite We had a wonderful experience. Our service was done very fast and everyone was very polite and helpful! Kyle took very good care of us ! We had a wonderful experience. Our service was done very fast and everyone was very polite and helpful! Kyle took very good care of us ! More

by mee6590 Verified Customer Verified Customer

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Simple maintenance Quick service but questionable multipoint inspection. I knew my cabin air filter was filthy but the report had it listed as green. Grease on the door Quick service but questionable multipoint inspection. I knew my cabin air filter was filthy but the report had it listed as green. Grease on the door following services. I pay good money to get good services. If I wanted shade tree I would go to such. Come on Fred Anderson I expect more! More

by ECKERT84ME Verified Customer Verified Customer

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excellent service Received promptly upon arrival. Service began immediately, no waiting. Scheduled service completely performed in a timely fashion. As usual, all conc Received promptly upon arrival. Service began immediately, no waiting. Scheduled service completely performed in a timely fashion. As usual, all concerns properly attended to and work completed in a timely fashion. In addition to the technical efficiency of the staff, I was treated as a long time friend in stead of a customer. The overall experience was refreshing. More

by rgcomins Verified Customer Verified Customer

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Awesome Service Center I called to schedule a same day NC Vehicle inspection. Upon arrival I asked if they could also perform the next scheduled service do that I would not I called to schedule a same day NC Vehicle inspection. Upon arrival I asked if they could also perform the next scheduled service do that I would not have to bring it back within just a few weeks. All required items were completed quickly. More

by COPTERDOC59 Verified Customer Verified Customer

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Great service, Great management I have been going to Sanford Toyota to have my vehicles serviced for over 10 years. I have purchased 7 vehicles from Sanford Toyota, new and used for I have been going to Sanford Toyota to have my vehicles serviced for over 10 years. I have purchased 7 vehicles from Sanford Toyota, new and used for my family. Every purchase experience was excellent. The customer service has always been top notch. The service center personnel are always courteous and efficient. The shuttle service is very convenient and the driver friendly. More

by sgr.sellers Verified Customer Verified Customer

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