Kaeland "KT" Thomas

UPDATE: April 21, 2025 7. While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into the issue, and said a baffle was not operational, therefore a lengthy wait for a new lamp assembly commenced. 8. At the same time, as I was loading the trunk with grandkid stuff, and the sun was shining into the back windshield, I noticed the high mounted third brake light and there wasn’t anything installed except the housing. Again, LHM Dodge Tucson let me know there would be a lengthy wait for this part. LHM Dodge Tucson service advisor David, will be in contact with the LHM Dodge Surprise people to make the Surprise dealership pay for their incompetence in all these lighting issues. I've been online, and other Last Call owners have commented on how lousy their new cars had been assembled. Too late for the Challenger, but it still needs to be addressed. More

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Great service. Part had a delay but was kept up to date well. Installed same day it was in Part had a delay but was kept up to date well. Installed same day it was in More

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It was a nice experience. Both the manager and the sales person were knowledgeable and polite . They understood that buying a car it is a large expense, so they wanted to be s Both the manager and the sales person were knowledgeable and polite . They understood that buying a car it is a large expense, so they wanted to be sure that I am happy with the car and the price. The truck is the second truck that I bought from them in three years. It was a pleasant experience More

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Recently did business and serviced my daughter's SUV at this dealership. Wonderful people and very friendly. this dealership. Wonderful people and very friendly. More

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Everything took alot of time but the deal finally got done. But was happy with how friendly everyone treated me and my wife. We will buy are next Jeep there. done. But was happy with how friendly everyone treated me and my wife. We will buy are next Jeep there. More

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Craig Finkey a salesman at Larry H Miller in Surprise is PHENOMENAL!!! 5 stars all day long!!! He goes above and beyond for all his customers!! My wife and I have both bought vehicles from him personally an PHENOMENAL!!! 5 stars all day long!!! He goes above and beyond for all his customers!! My wife and I have both bought vehicles from him personally and will continue to buy every vehicle from him. He is straight forward and doesn't xx. He isn't your typical salesman. He wants you to love your car and if it doesn't make "cents" he doesn't pressure you to do it. "It's just dollars and cents and if it doesn't make sense no worries" is what you will hear. Highly recommend to everyone looking for a new vehicle. More

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I felt like I was just a number when I purchased my truck and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains i and that they were more worried about getting the sale and in to the next victim. My truck was very poorly detailed and still has soda spill stains in the interior. They never gave me my floor mats and I had to go back and ask for them. I had negotiated a bedliner into the deal and was told someone would call me in a week and never received a call and called back almost three weeks later. I only received 1 key at delivery and they told me they would get it when it came back in for the service and I reminded Jerry my sales person when I made the appointment and had to tell him again on the day I brought the vehicle in to do it or it would’ve been forgotten. I also received the vehicle with 12% left for my oil change on delivery and had to complain about that. They did do the oil change at the time that I got the bedliner installed but they never reset the oil change light when I picked the vehicle up from service. Also they told me they would detail the vehicle and what I received was a subpar car wash. They ran the windshield wiper to clear off the water on the windshield so there were watermarks left from that. They wiped my rear window off with what appeared to be a dirty rag because the rear window was all streaks. I had another appointment so I couldn’t go back right away but I text Kyle the service advisor and he never responded back to me. I had my son and a friend that were looking to purchase a vehicle and I told them my issues and they went to a different dealer so because of the bad experience I had you lost out on a couple sales. I decided to stay local so I didn’t have to travel for my service and may have made a bad choice. More

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My experience was pretty great. Any issues or questions were solved immediately by their team. Any issues or questions were solved immediately by their team. More

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The staff was friendly. We had issues with another dealership on a lemon we had bought, but the staff at Larry miller, particularly Sean Clarke and KT did everything they co We had issues with another dealership on a lemon we had bought, but the staff at Larry miller, particularly Sean Clarke and KT did everything they could to make it right. I will continue to shop for vehicles there as long as I live in AZ. More

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Everyone at the dealership was very helpful. All my questions were answered promptly. Edgar was very nice and pleasant to work with. All my questions were answered promptly. Edgar was very nice and pleasant to work with. More

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