Kailah Flores-Malone
Kailah Flores-Malone at Russ Darrow Honda

Kailah Flores-Malone

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.2
18 Reviews
4.2

18 Reviews

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18 Reviews of Kailah Flores-Malone

May 23, 2026

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I had a very bad experience with you about my battery stay there for almost two hours so I had to get a new battery from some where else because my car stop and the battery was bad so I came back there More

by 4928H4I2N
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Recommend Dealer
No

May 22, 2026

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You guys doing good job I hope you guys have a good day see you guys next time More

by Lalakuhtoo
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Recommend Dealer
Yes
May 22, 2026

Russ Darrow Honda responded

It’s great to hear you’re happy with the service on your Honda CR-V and we look forward to your next visit. Thank you for your feedback. George Matthews george.matthews@russdarrow.com

May 20, 2026

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Just a routine oil change It was a wonderful experience and I was in and out quickly More

by joiner.conroy
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

May 20, 2026

Russ Darrow Honda responded

Thank you for choosing us for your Honda oil change. Kailah is glad we could get you in and out quickly. We appreciate the five-star rating and look forward to serving you again. George Matthews george.matthews@russdarrow.com

May 17, 2026

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With are without an appointment the service is fast and professional. The place building is clean and the people are so nice. i really enjoyed working with my representative. More

by agneswalton
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Recommend Dealer
Yes
May 17, 2026

Russ Darrow Honda responded

Thank you for highlighting the quick and professional service you received on your Honda CR-V. We’re pleased our facility’s cleanliness and friendly team made a positive impression. Kailah will be delighted to know you enjoyed working with her. George Matthews george.matthews@russdarrow.com

May 16, 2026

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People were easy to work with and very personable. Answered questions promptly, and quickly found the answers of they didn't know. More

by Jlvarick3
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

May 16, 2026

Russ Darrow Honda responded

It’s great to know our team was easy to work with and personable. Kailah is glad your questions were answered promptly and we could quickly find any needed information. Thank you for entrusting us with your Honda Civic Hybrid. George Matthews george.matthews@russdarrow.com

May 08, 2026

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Very friendly staff and they did exactly what I needed to my car in a timely fashion More

by SHERRY123080
Service Price Transparency
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Recommend Dealer
Yes
May 08, 2026

Russ Darrow Honda responded

Thank you for the five-star rating. We’re glad our team completed your Honda Civic service promptly and addressed exactly what you needed. We look forward to helping you again soon. George Matthews george.matthews@russdarrow.com

May 06, 2026

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Very convenient and easy to get an appointment. The staff is friendly, professional, and open to customers concerns. More

by marah355
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Recommend Dealer
Yes
May 06, 2026

Russ Darrow Honda responded

We’re pleased that arranging your Honda Accord service was straightforward. Kailah and the team were happy to assist and make sure your concerns were addressed. Thank you for sharing your experience. George Matthews george.matthews@russdarrow.com

April 30, 2026

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The service that they provided me was outstanding, high quality service. I'm recommending to everybody! More

by Jeffrey Coleman Sr.
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Recommend Dealer
Yes
Apr 30, 2026

Russ Darrow Honda responded

We’re delighted you found our service on your Dodge Dart outstanding and high quality. Your recommendation to everyone means a lot to our team. We look forward to serving you again. George Matthews george.matthews@russdarrow.com

April 29, 2026

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I always take my vehicles to Russ Darrow for service. They do a great job taking care of them. More

by cloverlaw634
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Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Russ Darrow Honda responded

It’s wonderful to know you bring your Honda CR-V in for service. We appreciate your loyalty and are glad our team has taken great care of your vehicles. We look forward to keeping your CR-V running smoothly. George Matthews george.matthews@russdarrow.com

April 05, 2026

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Employee Rating

So far, have had good experiences working with dealership/service department. Professional, efficient, and work seems well done. Kai was extremely helpful and took care of headlight that was out a More

by Moehrkean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Russ Darrow Honda responded

Thank you for sharing your experience with our service department on your Honda CR-V. We’re pleased Kailah could resolve the headlight issue, provide a visor replacement estimate, and arrange fluid maintenance with a same-day turnaround. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

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