Kailah Flores-Malone
Kailah Flores-Malone at Russ Darrow Honda

Kailah Flores-Malone | Page 2

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.3
37 Reviews
4.3

37 Reviews

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37 Reviews of Kailah Flores-Malone

June 07, 2026

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Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 04, 2026

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I feel like there’s no communication between the employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time, More

by Lakendra Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 13, 2026

Russ Darrow Honda responded

We're sorry to hear about your experiences and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. George Matthews george.matthews@russdarrow.com

June 03, 2026

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Employee Rating

10/10 experience, very helpful. Great working hours, the much needed repair job was done perfect. More

by Mariuslt11
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

Jun 03, 2026

Russ Darrow Honda responded

Thank you for rating us so highly. We’re glad our working hours fit your needs and that the repair on your Chevrolet was done perfectly. We’re happy we could help. George Matthews george.matthews@russdarrow.com

June 01, 2026

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I love returning to dealer where I purchased my car from. The service is top tier and I am always beyond satisfied when I get my car serviced.Thank You More

by TASHIMABASS819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Russ Darrow Honda responded

Thanks for returning to us for your Honda Civic service. We’re thrilled our team delivered top-tier care and that you left beyond satisfied. Kailah and the service department appreciate your kind words and look forward to seeing you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Service from eight in the morning to three in the afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi More

by ANTONOFFKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 04, 2026

Russ Darrow Honda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. George Matthews george.matthews@russdarrow.com

May 30, 2026

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Employee Rating

The dealership really took care of me. I was given an Uber home and back to the dealership. The work was done fast on my car. More

by DA15YTHAO
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

May 30, 2026

Russ Darrow Honda responded

We’re glad Kailah and our team could arrange Uber rides and complete your Honda Pilot service promptly. Thank you for entrusting us with your vehicle and please let us know if you need anything else. George Matthews george.matthews@russdarrow.com

May 25, 2026

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they were very friendly, & helped me out, not realizing I was at the wrong dealership, I actually bought from next door. they were on time with when they said they would be finished,& did the job, with the p More

by carpenteral54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2026

Russ Darrow Honda responded

It was our pleasure to help, even though you stopped by the wrong location. We’re glad we completed your Jeep service on schedule and kept the quoted price. Thank you for the five-star rating. George Matthews george.matthews@russdarrow.com

May 24, 2026

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Employee Rating

My experience was great. The video that was provided when they did oil change showed my under carriage is in good shape. Overall everything from the get go to the end was gre More

by Nancy83lee
Recommend Dealer
Yes

Other Employees Tagged: Kailah Flores-Malone

May 25, 2026

Russ Darrow Honda responded

It’s great to hear the video overview of your Honda Pilot’s undercarriage gave you confidence during the oil change, and that everything went smoothly from start to finish. Kailah thanks you for sharing your feedback. George Matthews george.matthews@russdarrow.com

May 23, 2026

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Employee Rating

I had a very bad experience with you about my battery stay there for almost two hours so I had to get a new battery from some where else because my car stop and the battery was bad so I came back there More

by 4928H4I2N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 28, 2026

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

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