I like everything about you place good service,but I
don't like the manager!!!
don't like the manager!!!
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by sayon413
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2026 -
Russ Darrow Honda responded
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda!
George Matthews
george.matthews@russdarrow.com
I feel like there’s no communication between the
employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time,
employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time, they couldn’t figure out what was going on with my car. One time I came in for an oil/filter change, they told me I couldn’t have an oil change because it didn’t meet their requirement.
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by Lakendra Powell
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2026 -
Russ Darrow Honda responded
We're sorry to hear about your experiences and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
George Matthews
george.matthews@russdarrow.com
10/10 experience, very helpful.
Great working hours, the much needed repair job was done perfect.
Great working hours, the much needed repair job was done perfect.
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by Mariuslt11
Verified Customer
Verified Customer
Other Employees Tagged:
Kailah Flores-Malone
Jun 03, 2026 -
Russ Darrow Honda responded
Thank you for rating us so highly. We’re glad our working hours fit your needs and that the repair on your Chevrolet was done perfectly. We’re happy we could help.
George Matthews
george.matthews@russdarrow.com
I love returning to dealer where I purchased my car from.
The service is top tier and I am always beyond satisfied when I get my car serviced.Thank You
The service is top tier and I am always beyond satisfied when I get my car serviced.Thank You
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by TASHIMABASS819
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Russ Darrow Honda responded
Thanks for returning to us for your Honda Civic service. We’re thrilled our team delivered top-tier care and that you left beyond satisfied. Kailah and the service department appreciate your kind words and look forward to seeing you again.
George Matthews
george.matthews@russdarrow.com
Rachel is very friendly and kept me updated while my
vehicle was in for service, highly recommend having vehicle serviced here.
vehicle was in for service, highly recommend having vehicle serviced here.
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by SCOTTBOHNJR
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2026 -
Russ Darrow Honda responded
Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service.
George Matthews
george.matthews@russdarrow.com
Service from eight in the morning to three in the
afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admi
afternoon, three hours to get tires and the confirmation that there’s a constant issue with CRV tires which is documented since 2019 the lack of admission somethings wrong is a safety violation for all those who buy this car
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by ANTONOFFKEN
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Russ Darrow Honda responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this.
George Matthews
george.matthews@russdarrow.com
The dealership really took care of me.
I was given an Uber home and back to the dealership. The work was done fast on my car.
I was given an Uber home and back to the dealership. The work was done fast on my car.
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by DA15YTHAO
Verified Customer
Verified Customer
Other Employees Tagged:
Kailah Flores-Malone
May 30, 2026 -
Russ Darrow Honda responded
We’re glad Kailah and our team could arrange Uber rides and complete your Honda Pilot service promptly. Thank you for entrusting us with your vehicle and please let us know if you need anything else.
George Matthews
george.matthews@russdarrow.com
they were very friendly, & helped me out, not realizing I
was at the wrong dealership, I actually bought from next door. they were on time with when they said they would be finished,& did the job, with the p
was at the wrong dealership, I actually bought from next door. they were on time with when they said they would be finished,& did the job, with the price, they quoted me.
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by carpenteral54
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2026 -
Russ Darrow Honda responded
It was our pleasure to help, even though you stopped by the wrong location. We’re glad we completed your Jeep service on schedule and kept the quoted price. Thank you for the five-star rating.
George Matthews
george.matthews@russdarrow.com
My experience was great.
The video that was provided when they did oil change showed my under carriage is in good shape. Overall everything from the get go to the end was gre
The video that was provided when they did oil change showed my under carriage is in good shape. Overall everything from the get go to the end was great.
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by Nancy83lee
Verified Customer
Verified Customer
Other Employees Tagged:
Kailah Flores-Malone
May 25, 2026 -
Russ Darrow Honda responded
It’s great to hear the video overview of your Honda Pilot’s undercarriage gave you confidence during the oil change, and that everything went smoothly from start to finish. Kailah thanks you for sharing your feedback.
George Matthews
george.matthews@russdarrow.com
I had a very bad experience with you about my battery
stay there for almost two hours so I had to get a new battery from some where else because my car stop and the battery was bad so I came back there
stay there for almost two hours so I had to get a new battery from some where else because my car stop and the battery was bad so I came back there supposed to got a call back but no call yet so I’m disappointed and I’m almost done with come there.
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by 4928H4I2N
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Russ Darrow Honda responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
George Matthews
george.matthews@russdarrow.com