Kaitlyn Gray
Kaitlyn Gray at Secor Subaru

Kaitlyn Gray

Service Advisor

Secor Subaru

501 Broad Street
New London, CT 06320

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4.9
133 Reviews
4.9

133 Reviews

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133 Reviews of Kaitlyn Gray

February 12, 2026

Dealership Rating
Employee Rating

Kaitlyn is always very friendly and kind every time I bring my car in for service! More

by Riley.lindsey.31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Secor Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! – Secor Subaru

January 23, 2026

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Salesperson Chap was excellent. 2013 Outback transmission failed 146,000. Disappointed with trade In $1000 More

by dewberry357
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Shane Wildes, Charles Hanley , Tina - finance 5 ⭐️⭐️⭐️⭐️⭐️

Jan 23, 2026

Secor Subaru responded

Thank you for sharing your experience with Chap. We hope to welcome you back for an even better overall experience in the future. Congratulations on your new car, and safe travels! - The Secor Subaru Team

January 16, 2026

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Excellent, and good customer service they were all great. And they clean my car great More

by I Perullero
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2026

Secor Subaru responded

We appreciate the positive feedback about your recent visit here at Secor Subaru! Thanks so much for your support!

January 11, 2026

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I made an appointment and was received right away. They had some minor issues with a vehicle in front of me so the 1.5 hr estimate took 2.5 hr to complete the service. It wasn't much of an inconvenien More

by mikey1music
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

Secor Subaru responded

Hi Mikey! Thank you for your understanding and patience! We always aim to provide efficient service, but sometimes things don’t go as planned. We’re grateful for your understanding and pleased you had a great experience. We look forward to welcoming you back in the future! -Secor Subaru

January 01, 2026

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If your looking for great service and friendly employees, Secor Subaru is the place to go More

by mrskwhite917
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2026

Secor Subaru responded

Thank you for your support of the Secor Subaru team! We appreciate your business and look forward to seeing you again next time!

December 16, 2025

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Employee Rating

Great communication from the staff regarding the service process providing timeline and other required updates More

by PP
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 16, 2025

Secor Subaru responded

Thank you for sharing your feedback about our team! We appreciate your support and hope to see you again at Secor Subaru!

June 03, 2025

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Employee Rating

Wanted to thank everyone for their help. I bought this car out of state and the navigation system was not working properly. They worked with the dealer I bought the car from. Everything was More

by bartenderbbbbb
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray, Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Jun 04, 2025

Secor Subaru responded

Hi Barten, thank you for sharing your experience! We're glad to hear that our team at Secor Subaru could assist in resolving the navigation issue smoothly. Safe travels with your new car!

May 31, 2025

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Employee Rating

Kaitlyn really helped me out of a tight spot by getting me back on the road with a desperately needed new set of tires in record time. Another example of the superior service I’ve enjoyed since 2010 More

by danfreiert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Secor Subaru responded

We're delighted to hear that Kaitlyn was able to assist you so efficiently at Secor Subaru! It's wonderful knowing you've been enjoying our superior service since 2010. Thank you for your continued trust and support!

May 30, 2025

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Employee Rating

Bought my Outback 2010 and had service done at Secor NL since. I have always been pleased with service and the employees. If I had a question or concern it was always addressed in a timely fashion. I wo More

by Teresa Moran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Secor Subaru responded

Teresa, we're delighted to hear that you've had such a positive experience with Secor Subaru over the years! It's great to know you're enjoying your Outback and considering another purchase in the future. If you have any questions about our Crosstrek or Forester models, feel free to reach out anytime!

May 06, 2025

Dealership Rating
Employee Rating

Very friendly I appreciate them getting me in for oil change with 1 day notice. More

by sharonkjerome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Secor Subaru responded

Hi Sharon! Thank you for leaving us this five-star review and for your kind words about our service team at Secor Subaru! We'll see you next time!

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