Kareem Thomas | Page 2

Mr Ruffolo was super kind and respectful. I know little to nothing about my car and its history, so he really took his time to help me understand its value. I know little to nothing about my car and its history, so he really took his time to help me understand its value. More

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Called on a Wednesday made appointment, asked if parts were in stock, girl said pretty sure. Saturday recieved a confirmation on appointment. Arrived Monday and waited an hour or so, was informed parts were in stock, girl said pretty sure. Saturday recieved a confirmation on appointment. Arrived Monday and waited an hour or so, was informed parts not in stock. Could order aftermarket parts for me. Why were parts not checked on before confirmation call? Just brake pads and an oxygen sensor. Over 2 hrs wasted and 25 miles driving. Went for genuine parts, they said they could get pads from auto zone and I'd still have to pay full price. If you're going to make appointments, check on parts asked for. I clearly said rear brakes and a front oxygen sensor. Not hard to check on. Receptionist didn't even tell service department what appointment was for. First bad review I ever wrote, this was very disappointing and inconvenient More

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I love getting my car serviced here. Kareem, Justin, & Scott always take care of me. Anything, I need - they get it taken care of. They’re are the best! Scott always take care of me. Anything, I need - they get it taken care of. They’re are the best! More

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The guys are always professional and nice to talk to besides good customer service I dealt with Justin and Scott in service dept this time. besides good customer service I dealt with Justin and Scott in service dept this time. More

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Thank you, mr. William Davis and the gentleman who helped me with my phone and Sirius radio on the car initially I forgotten your name. And I also want to thank Steve for his help with Sirius radio also than me with my phone and Sirius radio on the car initially I forgotten your name. And I also want to thank Steve for his help with Sirius radio also thank you everybody you’ve done a wonderful wonderful job. More

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I contacted the dealership service department concerning a steel sliver in the sidewall of the tire. I spoke with Paul in Parts who ordered a replacement Dunlop PT20 tire. I met with Justin Stephen, team se a steel sliver in the sidewall of the tire. I spoke with Paul in Parts who ordered a replacement Dunlop PT20 tire. I met with Justin Stephen, team service advisor and Kareem Thomas, Service Manager who together reordered the correct PT20 tire and arranged for the new tire to replace the "donut" tire on the car. They went out of their way to contact me when the tire was delivered to the dealership, were very friendly, courteous, respectful and represented the dealership in a very professional manner. Please take the time to thank these employees for a great job. Acknowledging performance is a great motivator. More

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I had an exclamation point and just showed up! Kareem came outside and helped me immediately! He took my 4 Runner right out back and had the problem assessed. William took care of getting everything proc came outside and helped me immediately! He took my 4 Runner right out back and had the problem assessed. William took care of getting everything processed. My Tire was fixed and off I went. Everyone was wonderful, efficient, helpful and very organized! Thank You So Much!! More

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WE MEET WITH SKYLER RUFFOLO AND HE WAS AN EXCELLENT SALES REP TO WORK WITH. HE WAS VERY KNOWLEDGEABLE OF PRODUCTS AND WAS CLEAR WITH OUR OPTIONS. FOR THIS I PROVIDE A 5 STAR RATING. SHOUT OUT TO KAREEM REP TO WORK WITH. HE WAS VERY KNOWLEDGEABLE OF PRODUCTS AND WAS CLEAR WITH OUR OPTIONS. FOR THIS I PROVIDE A 5 STAR RATING. SHOUT OUT TO KAREEM THOMAS ALSO - THE BEST SERVICE DEPT. ASSOCIATE, I HAVE EVER DELT WITH!! - THIS IS A FIVE STAR RATING. HOWEVER, AT THE END OF OUR (4) DEAL (WE ARE RETURNING CUSTOMERS) WE DELT WITH RICHARD WILLIAMS IN FINANCING - THIS MAN SHOULD NOT BE WEARING A CROSS OF GOD AFTER THE WAY HE TREATED US THAT EVENING. THE BAD WEEDS NEED TO BE PULLED OUT OF THIS PLACE STARTING WITH HIM. NOBODY IS PERFECT BUT MAN, MR. WILLIAMS HAD THE AUDACITY TO BE DISGUSTING WITH HIS POOR CUSTOMER SERVICE SKILLS. WE ARE THE CUSTOMERS AND SHOULD BE TREATED WITH RESPECT BECAUSE AT THE END OF THE DAY IT IS THE CUSTOMERS THAT PROVIDE THE PAYCHECK AND YOUR FOOD ON THE TABLE. NO SALES = NO MONEY/COMMISSION. FOR MR. RICHARD WILLIAMS IF IT WERE POSSIBLE TO GIVE RATING ON INDIVIDUALS I WOULD GIVE THIS MAN A NEGATIVE 5. I CAN'T RATE HIM BELOW BECAUSE HE IS NOT EVEN LISTED. (I HOPE THIS MAN IS GONE SO WE DON'T HAVE TO SEE HIS FACE EVER AGAIN!!) More

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Kareem welcomed me to the service bay and confirmed my reason for the visit. He then turned me over to Matt. Matt wrote up my service needs and directed me to the waiting area. These folks were very pr reason for the visit. He then turned me over to Matt. Matt wrote up my service needs and directed me to the waiting area. These folks were very professional and friendly. You have a safety issue at this dealership: A dealership employee (black attire, bearded, maybe Parts Dept.) walked through the waiting area to the restroom without benefit of a mask. This act did not give me a warm feeling that management takes COVID 19 seriously. R. Padfield More

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Karim was very professional in addressing the problems my son was having with his vehicle's AC and radio system. The AC issues were completely resolved and Robert S is monitoring the radio issues. Aaron H. son was having with his vehicle's AC and radio system. The AC issues were completely resolved and Robert S is monitoring the radio issues. Aaron H. should also be commended for his professionalism and light heartedness throughout our day at the service department. More

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