Karen Herbert | Page 21

Helpful, responsive and professional I got to this dealership through True Car and Karen contacted me quickly. She was super quick in getting back to me, seemed upbeat and personable, and I got to this dealership through True Car and Karen contacted me quickly. She was super quick in getting back to me, seemed upbeat and personable, and clearly went the extra mile to get me both the vehicle I was interested in and the price I wanted. She spent a good bit of time on the phone with me making sure she had all the information that could help with rebates and incentives, and overall was super helpful! I ended up purchasing from a much closer dealer but wished I could have purchased from Karen because I enjoyed our interactions, something I rarely say about a car salesperson! More

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BMW Special Care (Ask for Ms. Karen) My experience purchasing my new 528i xDrive was, and will always be memorable one. BMW in Silver Spring provided me with excellent care and quality se My experience purchasing my new 528i xDrive was, and will always be memorable one. BMW in Silver Spring provided me with excellent care and quality service. I highly recommend Karen Herbert as a sales associate. She is very kind, understanding, and will look out for your best interest without sugar coating any details. She really took the time to get me where I need to be on my first BMW purchase. Had it not been for her outstanding effort I'm not sure that I would be an official BMW owner today! Thanks Karen :) More

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Choose Karen Herbert!! Your experience will change! My experience purchasing my new 330i xdrive from BMW at Silver Spring was truly amazing. What made my experience even more worthwhile was the assistan My experience purchasing my new 330i xdrive from BMW at Silver Spring was truly amazing. What made my experience even more worthwhile was the assistance I received from Karen Herbert. You want Karen Herbert. I’m telling you, she is the exact opposite of the stereotypical car sales woman. She has an outrageous amount of knowledge in her field. I went in there knowing “pretty much” what I wanted, and she could not have landed a better find for me. She is kind, humble, and open to all conversation and questions. My fiancée is looking for her next car as well, and you know Karen will be my go to. She’s bluntly honest, tells it like it is..I love it. She definitely broke a barrier I feel that I normally have when I walk in to your average car dealership and you’re faced with cheesy smiles, a firm handshake, and judgements based on questions. Can’t wait to go back to Karen! More

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Purchase of new X5 Karen was very helpful and communicative throughout the process. I would happily return back to BMW of Silver Spring and work with Karen again! Than Karen was very helpful and communicative throughout the process. I would happily return back to BMW of Silver Spring and work with Karen again! Thanks again! More

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Love it! Purchased a x5 from Karen. Outstanding service, great car and financing. The BEST car buying experience in years. Answered every question I had in reg Purchased a x5 from Karen. Outstanding service, great car and financing. The BEST car buying experience in years. Answered every question I had in regards of vehicle and helped me to get right car. More

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Excellent and Hassle Free Car Purchase Experience I live in Virginia but came all the way to Silver Spring dealer since I didn't have a good experience with another BMW dealer in Virginia. The staff a I live in Virginia but came all the way to Silver Spring dealer since I didn't have a good experience with another BMW dealer in Virginia. The staff are very friendly and not pushy. My advisor Karen Herbert was very professional and listened carefully as to what options i'm looking at and what I am interested in. Although i had some constraints in terms of color, model and financial aspect she managed to work things out for me and made sure I'm being taken care of and will step out of her office with happy face. She was very calm and helpful even during negotiation on price. She was very flexible and discussed an affordable financing option which was the best fit for me. There was a bit of waiting time at the end with their accounting office which I blame it on busyness of end of the year. It was worth the wait and I love my car! More

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Great Service starts with Karen Herbert at BMW Silver Spring Generally I’m pessimistic about sales professionals but sometimes you have those that makes purchasing an experience you never forget. Karen Herbe Generally I’m pessimistic about sales professionals but sometimes you have those that makes purchasing an experience you never forget. Karen Herbert is that Before I started with my representative assigned to my purchase out of nowhere Karen appeared. Warm ,Gracious, Very Personal, Knowledgeable of inventory , offers and service. She made the experience easy fun and that was just my daughters car. So impressed I had no problem trading my car and purchasing a vehicle as well. Thanks to the Staff , Managers and a Great Financial Officer Allen Kim for making this experience my personal best buying experience ever. More

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So Happy !!! Mrs. Karen is the best at what she does. She makes the car buying process much easier and she knows her stuff!!! I can’t say how pleased I am with my Mrs. Karen is the best at what she does. She makes the car buying process much easier and she knows her stuff!!! I can’t say how pleased I am with my purchase and am also happy that with working with her to purchase my vehicle my dad was able to purchase a car as well!!! More

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Top rated dealership It was a delarship that was different than the others as there were no games. Even being a women I was treated with respect The staff was friendly It was a delarship that was different than the others as there were no games. Even being a women I was treated with respect The staff was friendly and knowledgeable about their product. Before I left the staff reviewed the car with me and made sure I was happy. It turned out to be quite a nice experience and I got home to watch the football game More

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Excellence! Hello I had such a great experience at BMW silver spring. Great customer service and Karen Herbert was just great. I am looking forward to doing busin Hello I had such a great experience at BMW silver spring. Great customer service and Karen Herbert was just great. I am looking forward to doing business here again. What great excellence!!!! More

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