Karen Kochkanyan | Page 2

The best service could ask for! !! Very happy with the deal and the car. Staff makes the buying process very easy. !! Very happy with the deal and the car. Staff makes the buying process very easy. More

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After multiple purchases, I can confidently say INFINITI OF DENVER does things differently—in the best way. The team is honest, efficient, and respectful of your time. Service is thorough and well explained OF DENVER does things differently—in the best way. The team is honest, efficient, and respectful of your time. Service is thorough and well explained, and the entire experience feels elevated without being over the top. The convenience of their valet service is unmatched. This is a dealership you stick with. More

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I had an extremely negative experience at Infiniti of Denver, primarily due to the behavior of our salesperson, Leshun, and the management team. From the beginning, Leshun Veasley was rude, dismissive Denver, primarily due to the behavior of our salesperson, Leshun, and the management team. From the beginning, Leshun Veasley was rude, dismissive, and unprofessional. Instead of explaining paperwork, he would aggressively slide documents across the table without any explanation. During the test drive, he abruptly barked directions like “right here” or “left here,” making the entire experience uncomfortable. We felt like a burden the entire time, despite being serious buyers. His behavior throughout the process was honestly sad and pathetic. After we believed everything was finalized, we were contacted and told our monthly payment would increase by $200. That immediately raised red flags and felt deceptive, so we chose to return the vehicle. That’s when things became completely unacceptable. We were told we could not return the car because our trade-in lien had already been paid off—which was NOT true. As we questioned this, their story kept changing multiple times, making it clear we were being misled. What made this experience even worse was how we were treated in person. We spent over two hours dealing with Leshun Veasley, Karen Kochkanyan, and management, who argued with us and repeatedly raised their voices. No customer should ever be yelled at—period. It is disrespectful, unprofessional, and completely unacceptable. We have rights as consumers, and being treated this way while simply trying to resolve a situation is outrageous. On top of everything, this entire situation was a complete waste of our time and energy. What should have been a straightforward process turned into a stressful and frustrating ordeal. I strongly recommend staying far away from this dealership. Between the rude behavior, constantly changing stories, and aggressive treatment, this was one of the worst customer service experiences I’ve ever had. More

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Infiniti of Denver is the best, most professional, and fair dealership, featuring beautiful vehicles and quick service from Leshaun. The team is amazing, the environment comfortable, and they make car buy fair dealership, featuring beautiful vehicles and quick service from Leshaun. The team is amazing, the environment comfortable, and they make car buying enjoyable. As long as I am in Colorado, I will always choose them. The staff is fantastic, making for a truly stress-free experience. More

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This was very simple and straightforward. Very easy car purchase process. They were easy to work with, and the environment is amazing. The staff is outstanding. I would definitely recommend s Very easy car purchase process. They were easy to work with, and the environment is amazing. The staff is outstanding. I would definitely recommend stopping by if you are in the market for a vehicle purchase. More

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Super smooth process through and through. The entire team was genuine and helpful. Most importantly, they are extremely considerate of the buyers time while still delivering exceptional custo The entire team was genuine and helpful. Most importantly, they are extremely considerate of the buyers time while still delivering exceptional customer service. Would highly recommend. More

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A salesperson and finance person. We're really respectful and they helped out a lot with the needs.I needed to meet We're really respectful and they helped out a lot with the needs.I needed to meet More

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Vehicle supply was good. Found one that checked all my boxes very quickly, which is highly unusual for me. LeShawn, our sales person was excellent, as was the Parts Dept wh Found one that checked all my boxes very quickly, which is highly unusual for me. LeShawn, our sales person was excellent, as was the Parts Dept where I grabbed rubber mats while I was there. I felt the deal was straight forward, simple and fair. I take amazing care of my vehicles and I knew what I wanted for my trade. The sales mgr also swung by to congratulate us and the Finance Manager was also a pleasure to deal with. I would definitely reccomend this dealership and I would definitely do return business here. Most importantly, I am loving my new ride. More

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Sales Reps were friendly and helpful with information. My husband and I pulled into the lot to look at a car, and no more than 2 minutes later, Stephen came over and introduced himself. We purchased a car My husband and I pulled into the lot to look at a car, and no more than 2 minutes later, Stephen came over and introduced himself. We purchased a car that evening; It took 2 hours to negotiate and sign paperwork. It was easy! More

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Great service, Great people. Love taking my car to be serviced here. I will be back Love taking my car to be serviced here. I will be back More

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