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120 Reviews of Karen Vieira
August 24, 2015
Broken AC repair My car was not blowing cold air with the AC on, and I brought it in for service. It was not repaired on the first attempt, as it took a bit of digging My car was not blowing cold air with the AC on, and I brought it in for service. It was not repaired on the first attempt, as it took a bit of digging to find the source of the problem. I was kept continually informed of the status throughout both times my car was in the shop, I was given a loaner vehicle with no questions asked, and my car's AC was repaired in full (finally). Best part is everything was covered under my extended warranty. Thanks for all the help Cityside! More
by CAPN.ELWOOD
Verified CustomerOther Employees Tagged: Zander Girondel
August 24, 2015
Pre-appointment checkup I couldn't get an appointment before a long trip, but the manager offered to check my car's oil level, tires, and fluids before a long trip I needed t I couldn't get an appointment before a long trip, but the manager offered to check my car's oil level, tires, and fluids before a long trip I needed to take in the meantime. Free of charge and very prompt. More
by Cambridge Subaru owner
Other Employees Tagged: Joe Cisek
August 24, 2015
Excellent customer service With every visit, I experience a friendly and professional team, be it in sales or in the service department. I know that I can trust Cityside Subar With every visit, I experience a friendly and professional team, be it in sales or in the service department. I know that I can trust Cityside Subaru in Belmont and that my needs are answered. More
by BSB
Other Employees Tagged: both drivers for the ride to Alewife station.
August 24, 2015
Very Positive experience: Friendly, courteous service. Staff went out of way to answer questions, including a test drive. Good coffee, and they washed my Forester in the barg Friendly, courteous service. Staff went out of way to answer questions, including a test drive. Good coffee, and they washed my Forester in the bargain! More
by Robert Q
August 18, 2015
Tire fix and check up you should make it so you don't have to leave a review and create a username. it's too much work for the customer with no benefit for us. you should make it so you don't have to leave a review and create a username. it's too much work for the customer with no benefit for us. More
by subro
August 18, 2015
Professional Service Got roof racks installed on my 2014 Subaru. Staff was helpful in showing me the roof racks and helping me decide if our current Yakima system would wo Got roof racks installed on my 2014 Subaru. Staff was helpful in showing me the roof racks and helping me decide if our current Yakima system would work on the racks. They also waived my service fee and only charged me for the roof racks. Only complaint would be that I didn't want a wash but it was sent out for a wash so I ended up waiting longer than expected. But the staff is always very helpful and professional. I appreciate the fee waiver and the patient working with me as I decided how to move forward. More
by JEAN.ZOTTER
August 18, 2015
Fast and efficient Easy to make an appointment, nice people at the service desk. Everyone was very pleasant. Time to wait was on the mark. Highly recommended for both sa Easy to make an appointment, nice people at the service desk. Everyone was very pleasant. Time to wait was on the mark. Highly recommended for both sales and service. More
by SAC
Other Employees Tagged: Niko Karamoutsos
August 18, 2015
easy to schedule booked service visit online, it was a simple process and I was able to get day and time I wanted. 7500 mile check up, - my tires were rotated, which booked service visit online, it was a simple process and I was able to get day and time I wanted. 7500 mile check up, - my tires were rotated, which is a nice plus. More
by NANBILL5658
August 17, 2015
Recall and First Service I brought in my 2015 Legacy for the Eyesight recall and 6000 mile service. Service was fine but took somewhat longer than I was initially told as I wa I brought in my 2015 Legacy for the Eyesight recall and 6000 mile service. Service was fine but took somewhat longer than I was initially told as I was waiting for it. I actually looked out the window and saw my car ready to go before getting called. The service desk was very busy but professional and the service seems to be fine. More
by THOMASLEPORE
August 12, 2015
First Rate Service! I brought my Subaru Legacy in for service in July 2015. The customer service representatives are unfailingly polite. They needed to order parts, and I brought my Subaru Legacy in for service in July 2015. The customer service representatives are unfailingly polite. They needed to order parts, and I needed to come back for a second appointment. They kept me apprised of the cost of the parts and they arranged for the second appointment as soon as the parts came in. I get the best service from Cityside Subaru. More
by Kathleen in Waltham
Other Employees Tagged: Mike Martell , Joe Cisek, Zander Girondel, Niko Karamoutsos
