Mike Martell

excellent service team- friendly, knowledegable and great waiting room for work station. Highly recommended for service and sales waiting room for work station. Highly recommended for service and sales More

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When I went to the Service Dept, I found that they had incorrect info about the fact that I wanted a loaner. They didn't have one and eventually sent me home in a Lyft. When I called and texted my servi incorrect info about the fact that I wanted a loaner. They didn't have one and eventually sent me home in a Lyft. When I called and texted my service representative at 2:30 and 3pm , there was no response. I reached out to management. Finally my service rep called to say that the car would not be ready that day and perhaps not even the next day. I was not a happy customer. I was offered a loaner. When I came by to get the loaner, I was fortunate to have Karen Vieira ask to meet with me. She acknowledged that some problems had occurred and apologized for that. We agreed on what would be done to the car. She also said that there would be a discount on the charges for the work. That is what I found when I showed up the next day to claim my car. I was very appreciative of the service I received from the mechanics working on my car and Ms. Vieira. I will consider using Subaru service again. I hope that there will be adjustments made to the current model of taking in too many cars to service in one day. More

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CitySide is superior to any dealership I've been in and I've accompanied numerous family members when purchasing cars. The service and sales staff are helpful and customer oriented. The new showroom level I've accompanied numerous family members when purchasing cars. The service and sales staff are helpful and customer oriented. The new showroom levels up a showroom/ service visit to a whole new excellent experience. More

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Fantastic staff, Finished service on time. Congenial and professional. Outstanding dealership. State -of -art facility. Congenial and professional. Outstanding dealership. State -of -art facility. More

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Everyone is solicitous and helpful and my car always seems fine after service. But, when I pick my car up, the seat has changed - it’s too low - and the mirrors have changed. I can’t leave the dealers seems fine after service. But, when I pick my car up, the seat has changed - it’s too low - and the mirrors have changed. I can’t leave the dealership without spending at 5-10 minutes making my car driveable for me. I wish that whoever changes everything would put it back. Other than that I love my Subaru Crosstrek and I find the people helpful and kind. More

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Professional team and of course great cars. I have been a Subaru owner for the last 22 years. Same quality, same professionalism. The service team has a great follow up and I feel trust when I have been a Subaru owner for the last 22 years. Same quality, same professionalism. The service team has a great follow up and I feel trust when I deal with City side Subaru More

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Eric made the process for purchasing our lease car easy and quick! He worked with the registry and our insurance company for an easy transition and quick! He worked with the registry and our insurance company for an easy transition More

by MMK Verified Customer Verified Customer

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The dealership made me feel like I was with my family and friends They answer every question I had with no hesitation. friends They answer every question I had with no hesitation. More

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Always helpful and thorough. The service team is excellent and helps to locate and apply any available discounts. The service team is excellent and helps to locate and apply any available discounts. More

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Very nice waiting area ! ! Free ride to nearby area to lunch !! Very courteous staffs !! Very pleasant experience !! ! Free ride to nearby area to lunch !! Very courteous staffs !! Very pleasant experience !! More

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