Karen Vieira

When I went to the Service Dept, I found that they had incorrect info about the fact that I wanted a loaner. They didn't have one and eventually sent me home in a Lyft. When I called and texted my servi incorrect info about the fact that I wanted a loaner. They didn't have one and eventually sent me home in a Lyft. When I called and texted my service representative at 2:30 and 3pm , there was no response. I reached out to management. Finally my service rep called to say that the car would not be ready that day and perhaps not even the next day. I was not a happy customer. I was offered a loaner. When I came by to get the loaner, I was fortunate to have Karen Vieira ask to meet with me. She acknowledged that some problems had occurred and apologized for that. We agreed on what would be done to the car. She also said that there would be a discount on the charges for the work. That is what I found when I showed up the next day to claim my car. I was very appreciative of the service I received from the mechanics working on my car and Ms. Vieira. I will consider using Subaru service again. I hope that there will be adjustments made to the current model of taking in too many cars to service in one day. More

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We had an outstanding experience when buying our new Subaru. We are grateful to the entire Cityside team for all they did so that we could purchase a 2026 Forester Hybrid with the exterior and interior Subaru. We are grateful to the entire Cityside team for all they did so that we could purchase a 2026 Forester Hybrid with the exterior and interior colors that we wanted. They were all just absolutely great to work with and we highly recommend them to future buyers. More

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As always, I was completely satisfied with Cityside Subar’s service department. They do great work at a fair price, and I trust them not to up-sell. Subar’s service department. They do great work at a fair price, and I trust them not to up-sell. More

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Professional team and of course great cars. I have been a Subaru owner for the last 22 years. Same quality, same professionalism. The service team has a great follow up and I feel trust when I have been a Subaru owner for the last 22 years. Same quality, same professionalism. The service team has a great follow up and I feel trust when I deal with City side Subaru More

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The dealership made me feel like I was with my family and friends They answer every question I had with no hesitation. friends They answer every question I had with no hesitation. More

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Always helpful and thorough. The service team is excellent and helps to locate and apply any available discounts. The service team is excellent and helps to locate and apply any available discounts. More

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Very nice waiting area ! ! Free ride to nearby area to lunch !! Very courteous staffs !! Very pleasant experience !! ! Free ride to nearby area to lunch !! Very courteous staffs !! Very pleasant experience !! More

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We have always had a great experience at cityside subaru. The service is great and the communication is excellent. I also appreciate how transparent they are with costs as well as repair options. I’ve been u The service is great and the communication is excellent. I also appreciate how transparent they are with costs as well as repair options. I’ve been using this dealership for years and I would highly recommend cityside to anyone who owns a Subaru and it is looking to buy one. I have had 3 different Subarus serviced there and have bought one car from them. From sales to service my family and I have been very satisfied with our experiences. A+ More

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Very professional courteous dealership. From the time you walk in and come back to pick up your car. Now they have a new facility, which is even better and should be top notch. From the time you walk in and come back to pick up your car. Now they have a new facility, which is even better and should be top notch. More

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Staff are consistently polite and so very friendly, a. Smile goes a long way. The facility is spotless with a big emphasis on customers. Smile goes a long way. The facility is spotless with a big emphasis on customers. More

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