Karyn Clement | Page 3

New tacoma purchase Cory did a great job and answered all of our questions and concerns. He took the time and interest in making sure that we got what we wanted. He wasn' Cory did a great job and answered all of our questions and concerns. He took the time and interest in making sure that we got what we wanted. He wasn't pressuring us into a sale. More

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Legwork done, pressure free and friendly sales man. Best purchase ever. Dallas did the legwork by finding vehicles that fit my specifications. Truly was a pleasure to deal with Dallas and Brent Brown. Best purchase ever. Dallas did the legwork by finding vehicles that fit my specifications. Truly was a pleasure to deal with Dallas and Brent Brown. More

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Great Sales Experience We had a great sales experience at Brent Brown Toyota. A salesperson greeted us in a timely manner and immediately figured out our desires and needs. We had a great sales experience at Brent Brown Toyota. A salesperson greeted us in a timely manner and immediately figured out our desires and needs. He was patient in showing us various interior and exterior color options and letting us test drive our top choice. The salesperson was knowledgeable about all the vehicle features and was able to answer our questions. We also felt like we received a very fair deal and good value for the vehicle. More

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Service is always good at Brent Brown. We have been dealing with Brent Brown for about 20 years. We have always had excellent service with buying, trading in, buying again and again......An We have been dealing with Brent Brown for about 20 years. We have always had excellent service with buying, trading in, buying again and again......And with the service department maintaining each car for us. More

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A GREAT experience Everything went well. The people were helpful and pleasant to work with. The work was flawless and my vehicle was finished ahead of the original sch Everything went well. The people were helpful and pleasant to work with. The work was flawless and my vehicle was finished ahead of the original schedule. THANK YOU!!!EX More

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Good-almost great. I have worked with Brent Brown Toyota since 2002. Generally speaking we have had very good service. We had a time when there was some miscommunication I have worked with Brent Brown Toyota since 2002. Generally speaking we have had very good service. We had a time when there was some miscommunication in the service department. I have worked with John Goodman for quite a while and he has treated me very well. The finance department is not As noteworthy. Karyn clement got things straightened out there for me. More

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GO TO KARL MALONE INSTEAD!!!!! *HIGHLY RECOMMEND NOT DOING BUSINESS WITH THIS COMPANY.* I traded in my 2004 Subaru Outback on 9/3/2016, Chris Cervantes was my salesman, and he help *HIGHLY RECOMMEND NOT DOING BUSINESS WITH THIS COMPANY.* I traded in my 2004 Subaru Outback on 9/3/2016, Chris Cervantes was my salesman, and he helped me lease a 2016 Rav4. Nate Casper handled the paperwork, and during the signing and explanation of the terms and conditions I told Nate that my current auto loan for the Subaru was due 9/5/2016. Nate reassured me many times during our conversation that I would have nothing to worry about, and that Brent Brown would have my auto loan paid off before the 10-day leniency period. After about a week and a half, I noticed the loan was still not paid, so I tried to call Brent Brown's finance department with no answer, and no call back to my voicemail. On 9/16/2016 Chris Cervantes reached out to request that I fill out paperwork for the lien holder of my Subaru (America First Credit Union) because the finance department dropped the ball and never had me fill that paperwork out. The auto loan still showed a balance, I called America First and was told that the check was sent, but it was short. America First Credit Union also attempted many phone calls to Brent Brown finance with no call backs. On 9/27/2016 I reached out to Chris considering he was my only contact; or at least the only contact willing to work with me, and he said he would get the check mailed out asap. (On Wednesday 9/28/2016 I was told the check was overnighted) Fast forward to 10/3/2016 where I had to yet again make multiple phone calls to Brent Brown and America First to make sure this was resolved, because if the Auto Loan wasn't paid by 10/5/2016 it would be reported on my credit. I was given the Customer Relations Manger's, Karyn Clement's information, and contacted her about my complaint. She assured me it would be taken care of and that she would have a meeting with the General Manager, Finance Manager, my salesman (Chris), and herself to see what resolution they could come to in order to make this right. I never received a call back. Yet again I had to reach out to Chris to follow-up on information. Needless to say, I am NEVER referring a single person to Brent Brown Toyota. I regret ever going there to begin with. The only good of this entire horrible experience, is Chris did his job, and did it well. He even went above and beyond the typical Salesman job duties. Neither of us should have had to follow-up with finance, I never should have had to call multiple times in 30 days to make sure Brent Brown handled their end of the deal. I am incredibly irate. The final resolution was to mail me a gift certificate. This is the final slap in the face. I am done with this business and their sorry excuse for customer service and satisfaction. I don't care that I will receive free service for my Rav4 as part of my lease deal. I am servicing my car elsewhere and never giving my business to Brent Brown again. I will also make sure everyone knows not to take their business there too. The management staff needs to be reviewed. I am certain I am not the only unsatisfied customer dealing with poor time management, lack of customer service, and overall unprofessional nature of this company. More

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Had some issues but They Took Care of me Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad ex Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad experience for sure, but the Toyota dealer took care of all of the cost. This is why I continue to be a Toyota customer. They take care of their customers. Kudos to Karyn for all of the diligent follow ups. More

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BEWARE!!! Staff lied to me, they then tried to make it right but when I told them I didn't agree with the work they did on my newly purchased car they forced me Staff lied to me, they then tried to make it right but when I told them I didn't agree with the work they did on my newly purchased car they forced me to, under threat of legal action, to take the car. Tried calling Brent Brown because Gephart states on his website that he takes calls from customer (which isn't true) and he didn't reply to phone calls or emails. I will NEVER deal with Brent Brown again and won't take my care there for service. You have been warned! More

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PAINFUL! I will NEVER go back there to even get car serviced Clearly 10 yrs ago wasn't nearly long enough to stay away @ Brent Brown when I bought my 1st Rav4. Trust me, I am disgusted enough this time I will ne Clearly 10 yrs ago wasn't nearly long enough to stay away @ Brent Brown when I bought my 1st Rav4. Trust me, I am disgusted enough this time I will never be back! I don't like the new body style, but know that after having a Rav 4, I wouldn't be happy going back to a corolla. When I expressed intrest in a certified Rav 4 (because of the body style) I felt extreem presure & bullied. I didnt even drive it out of the lot before papers were signed. Comments made by 2 guys in finance that I "should be happier, I was getting a new car!" I got it home & next morning realized how dirty it was inside! I realize it was used, but for xxxx sakes anyone would expect the car to be spotless when buying from a dealer. Greg & Shane rude & worthless when I called about it. Until I could talk to karyn, nobody bothered to tell me of the 7 day exchange policy! I settled for a 2014 Rav4. At least it was clean inside. More

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