Kasey Boysaw
Kasey Boysaw at Toyota of Rockwall

Kasey Boysaw

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
480 Reviews
4.7

480 Reviews

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480 Reviews of Kasey Boysaw

June 20, 2025

Dealership Rating
Employee Rating

Service was good, I have no complaints, thank you for keeping my car up to date More

by kirsten.l.mba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jun 20, 2025

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 18, 2025

Dealership Rating
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Staffs were professional and friendly. I got my car serviced and I would recommend this location. More

by jextras1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jun 18, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

June 17, 2025

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Took take care of car servicing in an ideal way. Had an issue for which helped with a contact to fox it. Thanks More

by Skamlesh965
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 17, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

June 12, 2025

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I had an appointment at 2pm, I waited in my car in the maintenance bay until almost 2:45. No one came to tell me what the hold up was. Once I was finally assisted it took about an hour and a half to get m More

by lavidadolce
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 15, 2025

Toyota of Rockwall responded

Lavida, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 10, 2025

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Courteous, polite and clean. Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service. More

by bretncyndiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

June 10, 2025

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Good customer service with a quick waiting period. I will definitely recommend this dealership to others More

by philmlip
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jun 10, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 08, 2025

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This is by far the best and fastest dealership for service around. Would highly recommend to anyone. More

by derekhawthorne16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jun 08, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 07, 2025

Dealership Rating
Employee Rating

I waited almost a hour for an oil change never got a answer about sensor More

by cooperkyle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Sam Heidel

Jun 11, 2025

Toyota of Rockwall responded

Providing a positive experience is our top priority, Kyle, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 06, 2025

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Employee Rating

The overall service was good. I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went More

by rosebutler777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Sam Heidel

Jun 06, 2025

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 06, 2025

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Employee Rating

This experience was not as good as I have grown accustomed to. When I drove in, there were 4 or 5 people standing in the drive through area but no one came over to help me. Felt weird for us all to More

by randy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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