Kasey Collins

My car was not picked up when I was scheduled for an oil change. I had to call the service department again to send someone out. Which was about 2 hours later. I was told when I bought the car that there w change. I had to call the service department again to send someone out. Which was about 2 hours later. I was told when I bought the car that there wouldn't be a problem with a loner, but when I scheduled the appt they said we're not sure if we have one for that day. They said we will call you the day before to let you know. I never received a call. The service dept asked if I wanted my car washed and vacuumed. I said yes, but when they brought my car back they didn't do either. I feel like I was told how great the service was when I purchased the car, but when I used the service it failed. They did change the oil but the rest of the service was frustrating. More

by Jmomma62 Verified Customer Verified Customer

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Great experience like always. Kasey doesn’t disappoint and ensures I stay informed every step of the way. Kasey doesn’t disappoint and ensures I stay informed every step of the way. More

by travisblakecaves Verified Customer Verified Customer

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The manager hung up the phone when I asked why I had to pay for the replaced battery due to extended maintenance. pay for the replaced battery due to extended maintenance. More

by shcahe Verified Customer Verified Customer

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Excellent customer service, they took care of my car and me. They explained everything in detail. They delivered my car clean and vacuumed, and they gave me a frame for my license plate. me. They explained everything in detail. They delivered my car clean and vacuumed, and they gave me a frame for my license plate. More

by JESUSBRMDZ1 Verified Customer Verified Customer

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The dealership did a nice job in resolving a warranty and damage issue. The repairs were done in a timely fashion. damage issue. The repairs were done in a timely fashion. More

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My car sat for over 45 days at the service center and the issue is not fixed. This is the third time I am coming in for the same complaint. It is not getting fixed. Root cause of the issue is not diagnosed. issue is not fixed. This is the third time I am coming in for the same complaint. It is not getting fixed. Root cause of the issue is not diagnosed. Check engine light lit up as soon as I got the car. What service was performed I wonder. More

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Great people, willing and ready to help you with your needs/problems. Everyone was kind and knowledgeable! Definitely makes the thought of taking a trip to the dealership feel easier. needs/problems. Everyone was kind and knowledgeable! Definitely makes the thought of taking a trip to the dealership feel easier. More

by brentkerr1 Verified Customer Verified Customer

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Excellent job of keeping me informed of the progress. The work was done promptly and correctly. The work was done promptly and correctly. More

by mmeesemd Verified Customer Verified Customer

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Kasey set up the appointment and valet service over the phone making the pickup and loaner dropoff hassle free phone making the pickup and loaner dropoff hassle free More

by devolz926 Verified Customer Verified Customer

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The new waiting lobby is awesome and comfortable It makes waiting much better than before waiting much better than before More

by rdj6859 Verified Customer Verified Customer

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