Kasey Collins | Page 2

They were quick with getting the part ordered but it took them several days to install it. Their communication skills were terrible. I tired calling 3 times during my service visit all went to voicemail. I e them several days to install it. Their communication skills were terrible. I tired calling 3 times during my service visit all went to voicemail. I ended up relying on texting and they still wouldn't respond for at least a day. I had no clue when my car would be ready until they told me to come get it. Then I went they and they said "well actually it didn't take one recall, and we never tested to see if replacing that part fixed the charging." So they kept it one more night just to make sure the car charged. I bought the Ioniq 5 2026 and the ICCU popped the first night I owned the vehicle. The first week and a half of owning the vehicle it was in the repair shop. Insanity. More

by Grant S Verified Customer Verified Customer

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Overall great. Just left confused about the paperwork Not sure the comments were even about my car Just left confused about the paperwork Not sure the comments were even about my car More

by pxxvfab4 Verified Customer Verified Customer

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Items requested to be serviced were not and I was upsold in a major way. in a major way. More

by boden6 Verified Customer Verified Customer

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It was quick and easy. Friendly service. Kasey was friendly. She came out to greet me as soon as I pulled up. She knew why I was there and what needed to be done to my vehi Friendly service. Kasey was friendly. She came out to greet me as soon as I pulled up. She knew why I was there and what needed to be done to my vehicle. It only took about 90 minutes for my vehicle to be serviced. Check-in and pickup were super quick and easy. More

by magen.petit Verified Customer Verified Customer

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They had my car for over 2hours for an oil change and I made an appointment it honestly crazy that just an oil change takes 2hours and then tired to charge me 2400 for fluids when other people are charging made an appointment it honestly crazy that just an oil change takes 2hours and then tired to charge me 2400 for fluids when other people are charging 400 or less and then tried to tell me my alignment was off because I had got new tires and I told them the person who put the tires on my car fixed that already and they tried to tell me discount tire doesn’t do alignment which is crazy because they just had put new tires on my car of course they do alignments wouldn’t recommend this place at all I only went because I was under warranty because it’s where I brought my car worst place ever More

by cwest18 Verified Customer Verified Customer

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The service rep did not keep me updated on my car when it was there for the 4th time on the same complaint. was there for the 4th time on the same complaint. More

by ghale5224 Verified Customer Verified Customer

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Fast, friendly service! The shuttle service was very helpful! They need to be able to wash matte finishes The shuttle service was very helpful! They need to be able to wash matte finishes More

by TRAVIS Verified Customer Verified Customer

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Professional and Polite I have always been treated well. The service department is always clean. I feel like I matter when I arrive. The service department is always clean. I feel like I matter when I arrive. More

by brharbour Verified Customer Verified Customer

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The sales manager of DeAndre Taylor was excellent the service sales manager Mark was average what I didn't like is they gave me a monthly price that was at the top end of my budget but when I got to the service sales manager Mark was average what I didn't like is they gave me a monthly price that was at the top end of my budget but when I got to the finance guy Levi he tries to sell me insurance and it raised the price over $100 more I did not like that practice at all and I'm not sure if I could recommend anyone to this dealership because of that experience More

by bradymarka Verified Customer Verified Customer

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There has been poor communication with no updates. This has been the third time we’ve taken the car in for the same issue. The first time took nearly 2 weeks without resolution. The second time they d This has been the third time we’ve taken the car in for the same issue. The first time took nearly 2 weeks without resolution. The second time they didn’t even correct the issue. Now the third time they are working on it, have had the car for 3 days with only an update on the first day saying that they’ve made the issue worse and have to keep it. They have no loaners available and they have the primary car for our family. Very disappointing experience, and if it weren’t under warranty, I would never take it here again. More

by kari.j.eaton Verified Customer Verified Customer

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