"Worst Car-Buying Experience Ever"
Contacted the dealership online and told the contact person of the vehicle I was looking for, on a Sunday afternoon. She said that they had the exact car. Set up an appointment for the following Wednesday to look at the car, take a test drive, and purchase if we liked it. I got my financing in place in advance. We were ready. Wednesday morning I got an email reminding us of our appointment at 2 pm. We showed up ontime and asked for our contact person and we were told she was upstairs. So we waited a bit and then someone came and told us she wasn't there. Strike 1. So we had to explain the whole situation to a different person. So he went to look up our car. He came back and said that car wasn't there. It had been supposedly sold on Monday. Strike 2. We asked why we hadn't been contacted and told the car was gone, we wouldn't have made the trip. We were told basically that the internet person doesn't get updated when a car has been sold.
I said that is the most fd-up system I've ever heard of. We made a wasted trip for nothing. A valid appointment and nobody let uis know the car was sold? Strike 3 and they are out. I think the whole thing was a bait-and-switch. Get us in there, tell us the car we were to see had been sold, and try to talk us into spending another $1000 for the next trim-level.
We are disgusted with Germain Honda, we will tell anyone of our experience, and will never be able to recommend them for anything except a disappointing experience. A big thumbs-down!
I would go anywhere else.
"Apparently an agreement isnt an agreement. "
Been in contact for several weeks with Kathleen about purchasing a 06 GTO you have listed. She has been nothing but nice and agreeable and we finally agreed on a purchase price and was all set to come make a purchase on Saturday. Now this morning I get an email stating that the price I was given by her, not the price I offered, but a price she herself gave me and confirmed would be the price, is no longer the price. Now it's not the fact that a $250 difference breaks me. It's the fact that a deal was struck, plans were made, and then I'm informed the price isn't the price anymore. That is absolutely horrendous business ethics in my book and after that how can I even begin to trust your dealership. Based on the multitude of negative feedback your dealer seems to have it's no question if I'm the only one who feels slighted but more of a question how a dealer can continue to operate like this and still be in business.
I have been looking at Honda's for a while now. I had a horrible experience at another dealership but Kathleen the online specialist reached out to me and I decided to give Germain Honda a chance. She assured me that my experience would be different at Germain. She was right. From the moment I walked in the door the sales manager assured me that "Mo" was one of their best salesmen and I have to say I wasn't disappointed. Every question I threw at him no matter how minute he answered without hesitation. We went over features that I want and some that were optional for me. He found a car and with great detail went from the rear of the car to the front (engine) explaining everything and demonstrating everything. I even learned a couple of new things about the car from him. I love that he demonstrated great knowledge about the cars that he is selling. Had I had my husband with me at the time even though the car wasn't the color I want, I would have probably said let's make the deal now. He really sold me on Honda. Great job and I hope to be doing business with you very soon!
"A great car buying experience "
A great experience from beginning to end! Very helpful and very professional in all departments. I Would definitely recommend Germaine Honda to friends and family
"Honest, not too high pressure."
Good service overall, good quality cars. Purchased a used car for my son. Clear terms and obvious that maintaining a great reputation is important to them.