Kathy Baker | Page 2

Mccord's Vancouver Toyota responded

We’re delighted you found the sales process quick and easy and felt genuinely heard by our team. It’s great to know our customer service met your expectations. Thanks for sharing your experience, and we look forward to assisting you again.

Mccord's Vancouver Toyota responded

Hi, Thank you for sharing your review and experience with us, we are glad you had a good experience with us! We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for sharing your experience with us, I am sorry to hear that the Uber didnot arrive on time to pick you up, We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for sharing your experience while your vehicle was in for service. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for sharing your positive experience working with Kathy in our Service Department and Joseph. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for your valuable feedback, we need to hear from our customers of ideas to improve your future visits. We value our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

It was a pleasure speaking with you today, and as I explained upon your vehicles arrival, it came in with 2 flat tires. We did recommend tire replacement, and did air up the tires prior to your departure, and the air must have leaked out. As you mentioned you were having to refill them each day with more air. I am happy to hear that you were able to get the tires replaced and truck aligned. Please call if you continue to experience problems following your return to have your alignment inspected by the other shop your chose. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback!We appreciate your comments regarding service intervals and understand your preference for time-based maintenance. Our service recommendations follow the manufacturer’s guidelines to help ensure your vehicle’s performance, reliability, and warranty compliance. However, you are always welcome to service your vehicle as often as you feel is necessary based on your personal driving habits and preferences.We truly value your business and look forward to serving you again in the future! Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for the five-star rating. We’re delighted you found the atmosphere welcoming and customer service prompt during your Toyota Corolla Hybrid service. We’ll be sure to let Kathy know you appreciated her attention.