Kathy Baker

Mccord's Vancouver Toyota responded

Thank you for your review of our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

After four vehicles over a dozen years, your continued confidence in our team means a great deal to us. We’re glad your new Toyota Tacoma purchase felt relaxed and that both our service department and our parts team’s guidance have made such a positive impression.

Mccord's Vancouver Toyota responded

Thank you for sharing your experience, We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Your praise for Gradie’s expertise means a lot to our team. We’re glad you were so pleased with the service on your Subaru XV Crosstrek.

Mccord's Vancouver Toyota responded

We're happy the service on your Toyota Highlander felt effortless and left you with no concerns. Thank you for the five-star rating!

Mccord's Vancouver Toyota responded

Knowing you felt well informed about the work on your Toyota Camry is rewarding for our service team. We’re grateful for your recommendation and pleased the service was handled efficiently.

Mccord's Vancouver Toyota responded

Your recognition of Benjamin’s guidance and Kathy’s extra effort means a great deal to our team. We’re pleased the purchase process felt easy and that Kathy explained the next steps for your Toyota Land Cruiser when the repair solution wasn’t immediately clear.

Mccord's Vancouver Toyota responded

Knowing you consistently feel informed throughout service on your Subaru Outback is rewarding for our team. We're glad the welcoming reception, updates about concerns, and attention to your schedule make each visit a positive one.

Mccord's Vancouver Toyota responded

We are truly sorry for the frustration this experience caused. We understand how upsetting it must have been to find your vehicle covered in tree pitch, especially after having it washed twice and still seeing spots. We appreciate your patience while we worked to resolve the issue. Unfortunately, our property has many trees, and as a LEED-certified facility, we are required to maintain them. While environmental factors like tree pitch are outside of our control, I was happy to obtain approval for a complimentary detail as a goodwill gesture. We are glad we had the opportunity to address the issue and hope the detail met your satisfaction. We also sincerely appreciate your feedback regarding communication. You should not have had to call us for an update, and we apologize for that. We will work with our team to improve communication and ensure our customers are kept informed throughout the process. We truly value you as a customer and appreciate you bringing these concerns to our attention. Thank you for giving us the opportunity to make things right, and we hope to provide you with a much better experience moving forward. Best regards, Lori Bonner Customer Relations Manager McCord’s Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

We're glad the service on your Ford F-150 was prompt and made such a positive impression. Thank you for the five-star rating!