Kathy Baker
Kathy Baker at Mccord's Vancouver Toyota

Kathy Baker

Repair Service Advisor

Mccord's Vancouver Toyota

10455 Ne 53rd Street
Vancouver, WA 98662

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4.8
19 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

12 yrs, 4 mos

4.8

19 Reviews

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19 Reviews of Kathy Baker

July 22, 2026

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Employee Rating

The Customer service was great and the complementary Uber rides are very much appreciated. Thanks More

by danimal107107
Service Price Transparency
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Recommend Dealer
Yes

July 21, 2026

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Kathy is always so great to work with. Communicates every step of the way and makes it easy to get your car worked on More

by natgray
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Recommend Dealer
Yes
Jul 21, 2026

Mccord's Vancouver Toyota responded

It’s great to know Kathy provided clear updates and made your Toyota Corolla service effortless. Thank you for recognizing her attentive support. We look forward to assisting you again.

July 21, 2026

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Whether having our older Prius or newer RAV 4 serviced, the service staff like Kathy Baker and the skilled mechanics who work on our vehicles are all very efficient and professional! That is why my wife an More

by Rltlel
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Recommend Dealer
Yes
Jul 21, 2026

Mccord's Vancouver Toyota responded

We’re thrilled to hear Kathy and our mechanics delivered such a professional and efficient experience for both your Prius and RAV4 Hybrid. Your loyalty to Toyota means a lot and we look forward to servicing your vehicles again.

July 21, 2026

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Always great experience. Very efficient. iIt is always great service . I love my Toyota Highlander. More

by fejedwards
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Recommend Dealer
Yes

Other Employees Tagged: Lorena Quintero

Jul 21, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing your experience while in and working with our Service Department. We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

July 19, 2026

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Good service. They were very helpful in accommodating my schedule and special needs.The maintenance was done faster than expected. Thanks More

by weberworks
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Recommend Dealer
Yes

Other Employees Tagged: Robin Del Rio

Jul 19, 2026

Mccord's Vancouver Toyota responded

Thank you for noting how we accommodated your schedule and special needs. We’re happy maintenance on your Toyota was completed faster than expected.

July 19, 2026

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Positive interactions with all aspects of service, from the moment you are greeted at your car and checked in for your apptk, meet with your service manager, shuttle personnel, and car pickup. More

by akuheadquintet
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Recommend Dealer
Yes
Jul 19, 2026

Mccord's Vancouver Toyota responded

We’re delighted to hear every step, from being greeted at your car and smooth check-in to meeting the service manager, shuttle ride, and pickup, went well. It’s great that your Toyota RAV4 Hybrid received such thorough care. Thanks for entrusting us with your service needs, and we look forward to helping you again.

July 17, 2026

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During my wait for my vehicle repairs I overheard several customers complaining and swearing about their service repairs in the waiting area. My customer service was alright. They beat competitors prices by More

by GEBLUE20
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Recommend Dealer
Yes
Jul 19, 2026

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 11, 2026

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Kathy truly maximizes my customer experience with Vancouver Toyota for service on my two Toyota vehicles! She ensures I am taking advantage of any service specials going on, ensures I get service do More

by kenandrewscpa
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas was the service tech that helped me. Great employee as well.

Jul 11, 2026

Mccord's Vancouver Toyota responded

We appreciate you highlighting your experience with Kathy. It’s great to hear she helped you take advantage of service offers and completed all essential maintenance to keep your Toyotas running smoothly. Thanks for choosing us for your service needs, and we look forward to supporting you again.

July 11, 2026

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Justin was accommodating. I had a coupon but it was only good for my other car. He talked to the human resource lady and they allowed a one time exception with the coupon. I More

by RT
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Recommend Dealer
Yes

Other Employees Tagged: Justin Cayambe

Jul 11, 2026

Mccord's Vancouver Toyota responded

Thank you for sharing how Justin arranged that one-time coupon exception for your Camry. We appreciate your suggestion about clarifying vehicle eligibility on our offers and will pass it along. We’re happy everything else met your expectations and look forward to your next visit.

July 09, 2026

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The cost to repair the tire warning light was too high. for that reason I didn't get it. More

by C.WILLIS.ideas
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Recommend Dealer
Yes

Other Employees Tagged: Gradie Thompson

Jul 09, 2026

Mccord's Vancouver Toyota responded

I'm sorry to hear that you weren't able to get your tire warning light repaired the day you were in for service. While this repair is costly we certainly understand. If you do change your mind and want to schedule this repair to be done. Sincerely, Lynn Quiding Customer Relations 360 253 5403

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