Kathy Carter | Page 6

The staff are friendly and professional. The service department is really on point! My car was done quickly and the staff at the service desk were polite and helpful, even as they worked t The service department is really on point! My car was done quickly and the staff at the service desk were polite and helpful, even as they worked through their lunch. Great people! More

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We have excellent service by the service dept. very knowledgeable and keep me of any issues if they should they arise very knowledgeable and keep me of any issues if they should they arise More

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They have the absolute best service in this region. They are always extremely busy but manage to always accommodate me in a timely manner They are always extremely busy but manage to always accommodate me in a timely manner More

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The service department advisers are always pleasant and helpful. My service was done promptly and with no issues. helpful. My service was done promptly and with no issues. More

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They took care of me right away. Gave me a loaner vehicle to run some errands and they called me when my vehicle was done. Replaced battery and good to go Gave me a loaner vehicle to run some errands and they called me when my vehicle was done. Replaced battery and good to go More

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Excellent maintenance guys got my truck in and out fast everytime..they even came n picked it up n returned.. everytime..they even came n picked it up n returned.. More

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Gary went out of his way, where he didn't have to, to correct a recall issue that Ford didn't want to cover. He was very helpful along with Kathy. The whole team was great. correct a recall issue that Ford didn't want to cover. He was very helpful along with Kathy. The whole team was great. More

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I wasn’t originally gonna give 3 stars, I was thinking only 2 but the only thing that saved me to continue to purchase from this dealership was the finance managers team. I purchased my truck May 12,2023 only 2 but the only thing that saved me to continue to purchase from this dealership was the finance managers team. I purchased my truck May 12,2023 it is now May 24, 2024. I have asked 3 or 4 times for the second key. Seems like they don’t really care as far as that end goes but the actual purchase of the truck and finance portion was extremely great. Just wish they would take the customer serious. Would really like to have my second key that they promised an individual named “Erin” would bring in. More

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I didn't personally interact with anyone except over the phone. Eric seemed responsive and promptly followed through on what needed to be done. Kathy was knowledgeable and helpful. phone. Eric seemed responsive and promptly followed through on what needed to be done. Kathy was knowledgeable and helpful. More

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Very nice staff and very helpful, always accommodating and expllaIned all repairs in detail. Worth the drive from Beckley. and expllaIned all repairs in detail. Worth the drive from Beckley. More

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