Kathy Smith
Kathy Smith at Gates Nissan

Kathy Smith | Page 16

Service Manager

Gates Nissan

4098 Atwood Drive
Richmond, KY 40475

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4.6
373 Reviews
4.6

373 Reviews

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373 Reviews of Kathy Smith

March 02, 2019

Dealership Rating
Employee Rating

Came in for a oil change They got me right in without a appointment. The service was great she showed me to the waiting room it was a really good first time experience. I will More

by Dennie859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2019

Gates Nissan responded

Thank you very much for sharing your first service experience with us! We're so pleased to have you be a part of our Gates Nissan family. Please don't hesitate to reach out to us if you need anything!

February 21, 2019

Dealership Rating
Employee Rating

Excellent service Kathy Smith and Pamela Thompson are always quick to respond to any problem you might have with your vehicle. If there is a need to leave your vehicle More

by FastEddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Feb 21, 2019

Gates Nissan responded

Thank you so very much for sharing these kind words about Kathy and Pamela! They are amazing and we so appreciate you taking time to share! We so appreciate you and your business!

February 21, 2019

Dealership Rating
Employee Rating

Pamela is always smiling and friendly. She explains clearly what the vehicle issues are and what options are and what the cost would be. Coming to Nissan More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Feb 21, 2019

Gates Nissan responded

Thank you so very much Mark! We thank you so much for sharing your kind words about Pamela! We appreciate your business!

February 20, 2019

Dealership Rating
Employee Rating

Great Service This service department is by far one of the best. I was greeted quickly and my service was completed quickly. Someone came to the waiting room to c More

by myfirstnissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 21, 2019

Gates Nissan responded

Thank you so much for sharing your service experience with us at Gates Nissan! Kathy and the service team work very hard each day to offer a fantastic customer experience to our guests. We're pleased to hear your experience was great and we so appreciate you taking time to share your feedback with us! Please do not hesitate to reach out to us if you need anything in the future!

February 16, 2019

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Employee Rating

Buying a car i needed and wanted. i found a car that i wanted.it drive's good.this car has every thing i need in a car. I love my car and the people sold it to me. Thank u al More

by Brenda70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Witt , Jon Wilburn, Keirstyn Yocum

Mar 07, 2019

Gates Nissan responded

Thank you so much from all of us at Gates Nissan!

February 15, 2019

Dealership Rating
Employee Rating

service dept I bought my car here and ALWAYS have it serviced here. These people are so nice and I love the way they come out to the waiting area to explain any l More

by ritasjuke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson, The lady where you pay your bill is also wonderful

Mar 07, 2019

Gates Nissan responded

We are very grateful for the hard work Kathy and Pam do for us each day! We so appreciate you taking time out to share your service experience with us! Please never hesitate to reach out to us if you need anything!

February 13, 2019

Dealership Rating
Employee Rating

Great job Gates Nissan. Recently used the service department here and received outstanding service from the whole team. Great dealership. They believe in helping you in any More

by lawatts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 07, 2019

Gates Nissan responded

Thank you for your kind words and rating of us! It's always our absolute pleasure!

February 13, 2019

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Employee Rating

Gates Nissan Service This service group show that they really care and just not out for the dollars. I know what to expect when I come to their shop. The new girl "Andrea" More

by naskaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Mar 14, 2019

Gates Nissan responded

Thank you so much for your kind words! We so appreciate you taking time out to share this wonderful review with us! Thank you from all of us at Gates Nissan!

February 12, 2019

Dealership Rating
Employee Rating

Always a wonderful experience Always greeted with a smile. NEVER try to sell you something you don’t need. Kathy and Pamela are the best! Thank you, thank you! More

by Kydaltongang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Mar 14, 2019

Gates Nissan responded

Thank you very much for sharing and your awesome review of Kathy and Pamela! Our absolute pleasure to serve you!

February 07, 2019

Dealership Rating
Employee Rating

Good service My time in and out was only 30 minutes for an oil change. They did not try to up sell me on any additional services or products. More

by TCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2019

Gates Nissan responded

Thank you for offering your feedback and 5-star review of us! We so appreciate your trust and doing business with us at Gates Nissan!

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