373 Reviews
Write a Review373 Reviews of Kathy Smith
November 27, 2018
Service of 2016 Sentra Was very satisfied with our service on the Sentra, The Service Manager Kathy and her staff went above and beyond to take good care of our vehicle and Was very satisfied with our service on the Sentra, The Service Manager Kathy and her staff went above and beyond to take good care of our vehicle and make our visit pleasant. More
November 19, 2018
Great dealership that provides great service. We always come to Gates Nissan when purchasing a vehicle or having one of our Nissans serviced. They are always friendly and courteous and offer exce We always come to Gates Nissan when purchasing a vehicle or having one of our Nissans serviced. They are always friendly and courteous and offer excellent service. More
Other Employees Tagged: Scott Witt , Ron Pennington, Pamela Thompson, Nick Simmons
November 16, 2018
20,000 miles service Very well versed and helpful. Fast consumer service right on time. Will return every time with the great service provided at this visit for my Rogue Very well versed and helpful. Fast consumer service right on time. Will return every time with the great service provided at this visit for my Rogue More
November 15, 2018
Thank you, Gates Nissan!! The service experience was fabulous! Everyone was friendly, helpful and went above and beyond to make sure that our needs were met. I would recommen The service experience was fabulous! Everyone was friendly, helpful and went above and beyond to make sure that our needs were met. I would recommend them to anyone who is needing service on their vehicle. More
November 13, 2018
Great Service Our recent trip to Gates Nissan was just like all the rest, terrific! The staff is very friendly and attentive to our needs. They always make you fee Our recent trip to Gates Nissan was just like all the rest, terrific! The staff is very friendly and attentive to our needs. They always make you feel comfortable and timely in their service. Thanks to all! More
November 04, 2018
Great Service Great staff to work with. I phoned Kathy to schedule an oil change and was able for Dilan to pick my vehicle up at home. Everyone is always so profe Great staff to work with. I phoned Kathy to schedule an oil change and was able for Dilan to pick my vehicle up at home. Everyone is always so professional. More
Other Employees Tagged: Dilan Barnes
November 02, 2018
Excellent service I always buy my autos from Gates in Richmond. I enjoy working with personnel. Service Department is excellent. Sales was excellent in getting me the a I always buy my autos from Gates in Richmond. I enjoy working with personnel. Service Department is excellent. Sales was excellent in getting me the auto I wanted. Both departments are very familiar with their products. I would recommend Gates to everyone. I am a very satisfied customer. More
Other Employees Tagged: Bill Case, Ali Ennakoa, Ron Pennington, Pamela Thompson, Nick Simmons
October 30, 2018
JW1959 Very professional staff! I wasn’t scheduled to have work done on my car, but that’s not how I was treated. My needs beer very quickly assessed and the Very professional staff! I wasn’t scheduled to have work done on my car, but that’s not how I was treated. My needs beer very quickly assessed and the work accomplished quickly and without any extra expense. Well done! More
Other Employees Tagged: Pamela Thompson
October 19, 2018
Solved all my concerns, very efficiently Would recommend to any one, very efficient and will solve your any issues you may have, so looking for freindly environment, quick service would highl Would recommend to any one, very efficient and will solve your any issues you may have, so looking for freindly environment, quick service would highly recommend Gates Nissan More
Other Employees Tagged: Jon Wilburn
October 03, 2018
true concern on solving problem I had a small problem with a noise coming from my air conditioner compressor. The first fix resulted in the same problem but Bill Case, Kathy Smith, a I had a small problem with a noise coming from my air conditioner compressor. The first fix resulted in the same problem but Bill Case, Kathy Smith, and Pamela Thompson assured me they would get to the bottom of the problem and make it right. They were all true to their word and resolved the problem with 100% courteous and professional service. More
Other Employees Tagged: Bill Case, Pamela Thompson

