Kathy Smith | Page 29

First time at Gates for an oil change due to another location not being able to put my low sitting car on the ramp. The staff was very professional, friendly an at Gates for an oil change due to another location not being able to put my low sitting car on the ramp. The staff was very professional, friendly and polite. Even though I just had service performed on my car, I'm sure the sales department is just as amiable and helpful as the experience I encountered. The service was great, and I would recommend it! More

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Maxima service As usual our vehicle was serviced at a very high level in a timely manner. Kathy keep us informed about the progress of our car and as always let us k As usual our vehicle was serviced at a very high level in a timely manner. Kathy keep us informed about the progress of our car and as always let us know what extra was needed and asked if we were OK with the work to be performed. Our car has 105,000 miles and operates like it is brand new by following the service protocol followed at Gates. More

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Expected scheduled service & results Scheduled service in & out as expected, diagnosed issue with program code on one of my fob key units, explained what must be done to resolve issue Scheduled service in & out as expected, diagnosed issue with program code on one of my fob key units, explained what must be done to resolve issue More

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Great service dept.They always make sure to keep me posted about details that need to be taken care of on my vehicle with the multipoint inspection.Kathy and Pam ar dept.They always make sure to keep me posted about details that need to be taken care of on my vehicle with the multipoint inspection.Kathy and Pam are always very professional and courteous.I would definitely recommend this service department.Thanks More

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Great service with a smile I took my 13 Altima in for service to complete three safety recall campaigns. I was immediately greeted with a smile when I arrived. The service was c I took my 13 Altima in for service to complete three safety recall campaigns. I was immediately greeted with a smile when I arrived. The service was completed when promised. What more can you ask for. Great job Bill and Kathy. More

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Aramada & Rogue Owner I own a Rogue and my work owns an Armada, we will only go to Gates for service. They are ALWAYS friendly, timely and informative. I never feel like we I own a Rogue and my work owns an Armada, we will only go to Gates for service. They are ALWAYS friendly, timely and informative. I never feel like we are getting pressured to do any services that are not needed, the service team is very honest with their work, which you do not find at many dealerships. I have and will always recommend Gates to my friends and family. More

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Above and beyond The transmission in my 2011 altima failed just 3700 miles past my warranty. I took it to gates and Kathy went to work, advising me the steps to take. The transmission in my 2011 altima failed just 3700 miles past my warranty. I took it to gates and Kathy went to work, advising me the steps to take. I called Nissan and they agreed to pay for half of 3450.00 repair. Kathy continued to work on my behalf, my final cost was $755.99. For a brand new transmission. Praise the Lord. And thank you Kathy.. And my mechanic Frank. That is going above and beyond and I will purchase my next car from Gate's.. you always have wonderful customer service. More

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Always a great experience at Gates! All the staff are so friendly and helpful! Best dealership I've ever dealt with. I live in Danville, KY but drive to Gates in Richmond, KY for service All the staff are so friendly and helpful! Best dealership I've ever dealt with. I live in Danville, KY but drive to Gates in Richmond, KY for service!!! More

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Service department sales the car I have been a Nissan fan for over 30 years. I have always said the service department is the key to having a brand car or truck. The personnel is easy I have been a Nissan fan for over 30 years. I have always said the service department is the key to having a brand car or truck. The personnel is easy to talk to and listens when one has concerns. Kathy is a very nice person and takes pride in the service department. More

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Exceptional experience Service staff was Courteous, prompt, and professional! They always work with my hectic schedule. Great valuable the price , and Nissan makes a great p Service staff was Courteous, prompt, and professional! They always work with my hectic schedule. Great valuable the price , and Nissan makes a great product. I highly recommend the product and dealership, More

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