Kathy Smith | Page 32

Best dealership ever! My first Nissan was purchased elsewhere but it was serviced at Gates. They definitely earned me as a lifetime customer. All of my car needs are met My first Nissan was purchased elsewhere but it was serviced at Gates. They definitely earned me as a lifetime customer. All of my car needs are met at Gates and I could not ask for a better Service Department. More

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New Transmission and Passenger Side Airbag Eecall Recommended replacement of transmission at 59k miles when warranty expired at 60k. So grateful for their integrity. Would highly recommend Gates Nissa Recommended replacement of transmission at 59k miles when warranty expired at 60k. So grateful for their integrity. Would highly recommend Gates Nissan. You will not be disappointed. More

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Just good people Enjoy talking with staff during my visits, they are the reason I continue to do business at Gates Nissan. Thanks to everyone for their hard work and h Enjoy talking with staff during my visits, they are the reason I continue to do business at Gates Nissan. Thanks to everyone for their hard work and honesty! More

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Rear door opener. We were totally satisfied with the work and the service that was performed on our Nissan Armada. The staff provided us with a loaner car so that we c We were totally satisfied with the work and the service that was performed on our Nissan Armada. The staff provided us with a loaner car so that we could make the most of our day while the work was being done to our vehicle. The staff has always been very friendly and welcoming every time. The work was performed quicker than expected and we will work with this service department again! Thanks for treating us like real human beings! I will work with this dealership when I am ready to purchase a new vehicle. More

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Excellent! I honestly wouldn't feel comfortable having my vehicle serviced anywhere else! The staff here is simply the best in town; so friendly and welcoming. I I honestly wouldn't feel comfortable having my vehicle serviced anywhere else! The staff here is simply the best in town; so friendly and welcoming. I'm always pleased with my vehicle when I leave. Thanks, Gates! More

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Excellent service and super friendly Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. Came in for my appointment and got right in as promised. When my car was finished it was washed and vacuumed. Will definitely return for next service. More

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Battery Issue We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle star We had a battery installed in our 2012 Maxima and had an issue with the cables becoming loose and causing the car not to start. I got the vehicle started and home and called Gates. Pamela and Kathy told me to bring the vehicle in and they would take care of the problem. Long story short they fixed the problem free of charge and cleaned the engine and the exterior of the car. Very pleased with the service at Gates Nissan. More

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Great service provider!😊 I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mentio I have used the Richmond service site since 2007. The service has always been excellent.and as long as I can get my car there I would like to mention Ron Pennington who has sold me every car I purchased from Gates. Also would like to mention Bill Cates, Kathy and Pam . I never feel like a customer when I bring my at in. Thank you all! 😊😊 More

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Professional customer and car care Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had ori Convenient scheduling with e-mail follow up reminders. Upon arrival I asked to have my oil changed and tires rotated in addition to the work I had originally scheduled. They were happy to accommodate and completed all of the work in a very timely manner. I would definitely recommend the Gates Nissan Service Department team. More

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Bought 2017 Murano The service has been excellent for the 10 years I had my 2007 Murano and that is the most important thing to me so I bought another one. Ron Penningto The service has been excellent for the 10 years I had my 2007 Murano and that is the most important thing to me so I bought another one. Ron Pennington has been very friendly and helpful! More

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