Kathy Smith | Page 37

Always so kind and helpful. They go above and beyond to help. Thanks! The waiting area is comfortable and clean. I tell everyone how great the staff is. help. Thanks! The waiting area is comfortable and clean. I tell everyone how great the staff is. More

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As always, Jessica was friendly, knowledgeable and helpful. Other staff members I met today were also rally helpful. I love Gates Nissan and I love my Cube! helpful. Other staff members I met today were also rally helpful. I love Gates Nissan and I love my Cube! More

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I have only used Nissan to service my car(s) which were all various Nissan models. I have no complaints. Service and personnel are great. They are conscientious, pleasant, courteous and I never have fel all various Nissan models. I have no complaints. Service and personnel are great. They are conscientious, pleasant, courteous and I never have felt I have been taken advantage of financially. Thank you for the great work you do and I doubt at this point if I will ever stop using your services or car dealership when purchasing another vechicle:). More

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I received fantastic service from beginning to end! Treated extremely well, like I was a valued customer. I will continue my relationship with this dealership. Treated extremely well, like I was a valued customer. I will continue my relationship with this dealership. More

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Purchased my car at this dealership in 2010. Have always had it serviced there because of the care that it and I receive there. Always friendly, always helpful, listen to my concerns, and do all that they t had it serviced there because of the care that it and I receive there. Always friendly, always helpful, listen to my concerns, and do all that they think my car needs without my asking. I'm an accountant not a mechanic and I trust them to take care of me. More

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Service (Kathy and Bill) Team scheduled my appointment on short notice....very positive experience. Will use dealership for future service needs on my 2008 Sentra. Thanks Brad on short notice....very positive experience. Will use dealership for future service needs on my 2008 Sentra. Thanks Brad More

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Excellent customer service, from the time I called to schedule an appointment employees were courteous and professional. The work was done in the time frame quoted and I was given a reccomendation of fu schedule an appointment employees were courteous and professional. The work was done in the time frame quoted and I was given a reccomendation of future work that should be done to keep my car in optimum working condition. More

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This is my second purchase from Gates Nissian. The sales staff have been terrific and the service department goes out of their way to work around my appointment needs. I travel over 2 hours just to get my c staff have been terrific and the service department goes out of their way to work around my appointment needs. I travel over 2 hours just to get my car serviced with them because of the quality of work and customer services. Great group to do buisness with, highly recommend them! More

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What originally brought me to this dealer was a service repair on our 2002 Nissan Altima with 195,000 miles. That was when I first met Kathy Smith. Very friendly and truly seemed interested in helping me, repair on our 2002 Nissan Altima with 195,000 miles. That was when I first met Kathy Smith. Very friendly and truly seemed interested in helping me, not just processing me through the system. Our car was repaired quickly and very reasonably. I brought the car back again for a different issue and again the work was preformed while I waited and the price was great. The final time I brought the car in, (for a problem I created (spark plug stuck in head)) they were not able to repair it for what the car was worth. Kathy called twice during this time giving me information about the status. When she informed me the car was not repairable within the budget I had set, I asked if they had used cars. She said they did and she would introduce me to a salesman when I came in. Because of the way I was treated here the first two times, I had no problem shopping here for a car. When we came to look at cars , Kathy introduced us to Scott Witt. I was expecting the typical "lot lizard" sales tactics. What we got was a no pressure sales approach that I truly appreciated. I was also shopping at Glenn Nissan in Lexington and that was more of the approach I got there. For a week we looked at various cars, used and new at various dealers. We narrowed it down to a used Honda Accord (at a Honda dealer) and a used Altima SL at Gates. We came to the dealer on a Saturday to make the final decision when the wife spotted a peral 2013 Altima SV. We drove all the cars then went and talked to Scott Witt. We juggled the numbers and the pros and cons of used vs. new and decided on the new 2013. We worked our deal with Nick Simmons and Scott and I was quite happy to drive a new car with full warranty off the lot that day! So to anyone who truly reads this story: I can not stress enough how big an influence the treatment we received from Kathy Smith during our car repairs was on our decision to go with this dealer for a new car. She deserves a raise or a sales commission. :-) More

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Gates Nissan is the most personable dealership I know of. All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to mak All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to make sure I am well taken care of, within my timeframe. Gates Nissan, Richmond, KY, will continue to be my families #1dealership, as long as they keep Nick Simmons, Bill Case, Kathy in service, Ron Pennington, Barry Fisher & Leonard. If you are looking for a great buying experience, Gates Nissan is the right and smart choice! Gates Nissan has never let me down, neither did the Nissan vehicles we have purchased from them. Gates Nissan of Richmond, KY is not just a family name, it's a family atmosphere. Thank you Gates Nissan, continue success and I look forward to trading with you in a few months (our lease is up in August). More

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