Kathy Smith | Page 36

Excellent service as always for my 370Z. The staff are always friendly and helpful. They even replaced a part that was on recall (which I wasn't aware of) during my oil change. I only trust Gates Nissan always friendly and helpful. They even replaced a part that was on recall (which I wasn't aware of) during my oil change. I only trust Gates Nissan of Richmond to service my vehicle. This is why Ive purchased my last 3 vehicles from them. More

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Everyone in this store absolutely Awsome !! Hand down the nicest bunch of people to work with. I will return to purchase and service both of my vehicles here. nicest bunch of people to work with. I will return to purchase and service both of my vehicles here. More

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I called the service department at 9 AM on the day of my service and Kathy was able to book me at the requested time. I had an appointment in the area earlier than requested appointment time, the timing wor service and Kathy was able to book me at the requested time. I had an appointment in the area earlier than requested appointment time, the timing worked out great. I waited approximately 1 hour for the routine service to be completed. I appreciated that they were able to book the appointment and that the wait time was reasonable. I thank Gates for the service and the fact they clean your car before you leave. Good job. Thanks More

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Kathy helped us get a rental car and get our car repaired. She was friendly and attentive to our needs. We have had our car in for service several times and it is always done with ease. No hassels. repaired. She was friendly and attentive to our needs. We have had our car in for service several times and it is always done with ease. No hassels. Great dealership. More

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From the time I entered the door, I was greeted with professional and courteous staff. My repair services required an over-night delivery of a part so a "loaner" car was provided....Great! In addition professional and courteous staff. My repair services required an over-night delivery of a part so a "loaner" car was provided....Great! In addition to my primary concern (head light replacement) the service department completed all the outstanding "recall" updates for my vehicle. I'm new to Kentucky and so glad that Gates Nissan was able to "keep me on the road safely." More

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Bill and Kathy are an asset to this organization. I have been very pleased both times that I have been to Nissan with the service. Bill and Kathy have excellent people skills and are an excellent team to w been very pleased both times that I have been to Nissan with the service. Bill and Kathy have excellent people skills and are an excellent team to work with. I have taken my Maxima in, twice for service, and have raved about my experience with these two individuals both times. Highly recommended. They have been very accommodating and professional with each visit. More

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The best!! Great people to worth with. Everyone went out of their way to make my experience a very pleasant one. Would recommend Gates Nissan to everyone. of their way to make my experience a very pleasant one. Would recommend Gates Nissan to everyone. More

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I am very satisfied with the service rendered by this dealership, and the most employees are very nice and greet you like family. I have no issues with this dealership and am glad that I have a nissan as dealership, and the most employees are very nice and greet you like family. I have no issues with this dealership and am glad that I have a nissan as my car. More

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I have purchased our last 4 vehicles at Gates Nissan and always walk away with a great car. They go out of their way to get you in the car you want. Everyone at Gates is very nice and make you feel comforta always walk away with a great car. They go out of their way to get you in the car you want. Everyone at Gates is very nice and make you feel comfortable. The service department at Gates is also great. They always keep you updated on what needs to be done to our vehicles and make you feel at home every visit. I would recommend this dealership to anyone... Thank you Gates Nissan for everything you do. John Muncie More

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Always so kind and helpful. They go above and beyond to help. Thanks! The waiting area is comfortable and clean. I tell everyone how great the staff is. help. Thanks! The waiting area is comfortable and clean. I tell everyone how great the staff is. More

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