Kathy Smith
Kathy Smith at Gates Nissan

Kathy Smith | Page 7

Service Manager

Gates Nissan

4098 Atwood Drive
Richmond, KY 40475

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4.7
374 Reviews
4.7

374 Reviews

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374 Reviews of Kathy Smith

February 26, 2020

Dealership Rating
Employee Rating

I will allows go to the gates auto group dealerships! Outstanding service Outstanding people The service department and sales department are great to deal with at the Nissan store. They More

by um1again
Recommend Dealer
Yes

Other Employees Tagged: Scott Witt , Ron Pennington, Michael Statham, Jennifer Winkler, Nick Simmons. Jeff Maynard

Feb 28, 2020

Gates Nissan responded

Thank you so much for your loyalty and love of Gates Nissan! Your continued satisfaction is our #1 goal. Thank you for sharngn your experience.

February 13, 2020

Dealership Rating
Employee Rating

Kathy is wonderful to work with. I have been using Nissan service since 2007. Can't think of another place to have my vehicle serviced. Kathy is one of the reasons😊 More

by SEK7
Recommend Dealer
Yes

Other Employees Tagged: Ron Pennington ??

Feb 14, 2020

Gates Nissan responded

Thank you! We are so happy to see your review of your service experience. Thank you for your loyalty to Gates Nissan. And we agree, Kathy is wonderful :)

February 07, 2020

Dealership Rating
Employee Rating

This is our second new car bought at Gates. We have nothing great things to say about the sales and service personnel. This is a wonderful place to shop. More

by JLRawlings
Recommend Dealer
Yes

Other Employees Tagged: Michael Statham, Dwight O'neal, sales

Feb 07, 2020

Gates Nissan responded

Thank you! We cannot express how much we appreciate your loyalty to Gates Nissan! We hope you enjoy your new Nissan Pathfinder. Thank you for being a part of our family!

February 03, 2020

Dealership Rating
Employee Rating

great dealership very professional and great dealership extra clean sitting area and always gets done with service in a timely matter would recommend Gates Nissan to More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2020

Gates Nissan responded

Thank you for taking time to share your experience with us! Your business and kind words are so appreciated!

February 02, 2020

Dealership Rating
Employee Rating

I appreciate the staff at Gates Nissan going out of there way to help. We have purchased multiple vehicles from them. We always received outstanding, professional service!! More

by Jgriffith32
Recommend Dealer
Yes

Other Employees Tagged: Dillon

Feb 07, 2020

Gates Nissan responded

Thank you so very much for your continued trust and business with our family at Gates Nissan!

January 24, 2020

Dealership Rating
Employee Rating

After having my vehicle at a different Nissan dealership for several weeks waiting to talk with the Service Manager about an expensive transmission replacement, I gave up and gave Gates Nissan a blind call More

by connie121
Recommend Dealer
Yes

Other Employees Tagged: Service Tech

Jan 24, 2020

Gates Nissan responded

Thank you so much, Connie! We loved reading your review. Your service experience is exactly what we strive for every single day. On behalf of the Gates Nissan family we sincerely appreciate you sharing your awesome experience with the world. Please let us know if there is anything we can do for you in the future.

January 20, 2020

Dealership Rating
Employee Rating

Satellite Service Diagnostic Trip Kathy Smith was an incredibly professional and friendly service manager, who handled my service needs with the upmost customer service experience. She More

by r80mf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Feb 07, 2020

Gates Nissan responded

Thank you so much for allowing Kathy and our Gates Nissan team the opportunity to serve you! If you need anything, please don't hesitate to let us know!

January 15, 2020

Dealership Rating
Employee Rating

Friendly and professional service in a clean atmosphere in which you are made to feel valued. I would highly recommend their service department to other. More

by Cynthia.johnson
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Jan 15, 2020

Gates Nissan responded

On behalf of the Gates Nissan Family, we want to say thank you so much for this great review! We are so happy to hear that you had a great service experience. Thank you for choosing Gates Nissan and sharing about your time with us.

January 05, 2020

Dealership Rating
Employee Rating

Kathy is always very professional and kind. She goes out of her way to make you feel appreciated as a valued customer. Always smiling and makes sure everything is done to your satisfaction. More

by boydpatrick14
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 10, 2020

Gates Nissan responded

Thank you for such kind words! Kathy is a huge part of our team and we are so happy to hear that she made your experience great!

January 04, 2020

Dealership Rating
Employee Rating

Super FAST!! I dropped off my vehicle for my routine oil change and it was completed in under 30 minutes. The service Kathy and Pam provided was exceptional. More

by Sparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pamela Thompson

Jan 10, 2020

Gates Nissan responded

Thank you! We are so happy to hear that your service was exceptional!

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