Katie Eckman

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that scheduling your appointment online was easy and that you experienced efficient service during your visit. We're happy you enjoyed the snacks while you waited and appreciated the complimentary car wash just a few of the ways we aim to make your visit to Gordie Boucher Ford of Kenosha as enjoyable as possible. We look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We're so glad you had a great experience working with Katie she truly is a valued part of our team and always goes the extra mile for our customers. We're also happy to hear that our service team worked efficiently to help keep your car in top condition. We appreciate your trust in Gordie Boucher Ford of Kenosha and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We're so glad you enjoyed the friendly atmosphere, excellent customer service, and the clean, comfortable waiting area and of course, the treats and beverages are our little bonus to make your visit even better! We appreciate your kind words and look forward to welcoming you back to Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

We’re thrilled to hear your experience was unforgettable, savory, and downright delicious our hospitality team (and those homemade treats!) will love this feedback. At Gordie Boucher Ford of Kenosha, we aim to make every visit exceptional—from expert vehicle service to a genuinely welcoming atmosphere." Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that our team provided a thorough explanation of your vehicle's condition—it’s important to us that you feel informed and confident in the service we provide. We truly appreciate your trust and look forward to assisting you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear that our team was able to quickly fix your car and take care of the cost. At Gordie Boucher Ford of Kenosha, we’re committed to doing right by our customers, and it’s wonderful to know you had such a positive experience with our caring and professional staff. We appreciate your trust and look forward to helping you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're glad you enjoyed our new, clean dealership and had such a positive experience with Katie. Her friendly and informative approach, along with going the extra mile to provide a tire quote and offer a free car wash, truly reflects the level of service we strive for at Gordie Boucher Ford of Kenosha. We appreciate your high recommendation and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback—we’re glad to hear you had a great experience with our service department, including the helpful video update. However, we’re truly sorry to hear that your experience with our sales department didn’t meet expectations. This is not the impression we want any of our customers to leave with, and we’d appreciate the opportunity to learn more and make things right. Please feel free to reach out to one of our Sales Manager at 262-697-0700 so we can better understand what happened and work to improve. Your feedback is important, and we hope to have the chance to earn your full trust in the future. 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must have been to have your truck left and without communication this is not the standard we hold ourselves to at Gordie Boucher Ford of Kenosha. We’ve tried to locate your service record using the username provided but have been unable to find your file. We’d greatly appreciate it if you could reach out directly to our Service Manager Belal Barakat or your service advisor Katie Eckman @ 262-697-0700 so we can identify your vehicle and take the appropriate steps to address the situation. We’re committed to making this right and hope to earn back your trust. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced fast service and found our team to be friendly and helpful. We're also happy you learned about our complimentary service pickup—it's one of the many ways we aim to make your experience more convenient. We appreciate your support and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager