Drake Bowers

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic 5-star review we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great experience with our team. Providing friendly, professional customer service is exactly what we strive for every day. Your recommendation means a lot to us—thank you again, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Jordan, thank you for bringing this to my attention, and I sincerely apologize for the frustration and lack of communication surrounding your recent purchase experience at Gordie Boucher Ford of Kenosha. I understand how upsetting this situation has been, especially after such a significant vehicle purchase and while managing everything with a young child during the delivery process. That’s not the experience we want any customer to have. After reviewing everything, we have already spoken through email and are moving forward with refunding the balance related to the Auto Armor coverage. We appreciate the opportunity to address this and make things right. Again, I apologize for the inconvenience and communication delays throughout this process. Thank you for your patience, and please don’t hesitate to reach out to me directly if there’s anything further I can assist with. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible 5-star review, we truly appreciate your continued trust and your business with Gordie Boucher Ford of Kenosha. Earning your business for a third vehicle purchase means a great deal to us. It’s great to hear Tristen continues to take the time to understand exactly what you’re looking for and makes sure you leave happy every time, that’s exactly the experience we strive to provide. We truly appreciate your loyalty and look forward to assisting you again down the road! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for your review, we truly appreciate your support and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you felt comfortable and well taken care of throughout the process. It’s great to know Wade made your car buying experience enjoyable that’s exactly what we strive for. We also appreciate your overall feedback. If there’s anything we could have done to make your experience a full 5-star visit, we’d really value your input. Thank you again for choosing us, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your kind words and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a great car buying experience and that our team kept you informed throughout the entire process of finding the right vehicle. That’s exactly the kind of experience we strive to provide. It’s great to hear Terryn and Drake took such good care of you we’ll be sure to share your feedback with them. Thank you again for your support, and we look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, we truly appreciate your kind words and your business with Gordie Boucher Ford of Kenosha. We’re glad to hear you had a pleasant and informative experience, and that Drake and our team were knowledgeable and easy to work with. That’s exactly the kind of experience we strive to provide. We’ll be sure to share your feedback with Drake. Thanks again for choosing us, and we look forward to assisting you again in the future! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team worked with you every step of the way and made sure you were happy with your experience before you left. Providing a supportive and smooth experience for our customers is very important to us. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear Scott and Drake made your vehicle buying experience smooth and enjoyable. Our team works hard to make the purchase process clear and comfortable for our customers. Everyone at Gordie Boucher Ford of Kenosha truly appreciates your feedback, and we look forward to helping you again in the future. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your feedback, Kurt. We’re sorry to hear that your recent experience at Gordie Boucher Ford of Kenosha felt unorganized and that your wait time was longer than expected. Our goal is always to provide a smooth and transparent experience whether customers are visiting for Ford service, vehicle maintenance, or purchasing a vehicle, so we take comments like this very seriously. If you’re open to it, we would appreciate the opportunity to speak with you directly to better understand what happened during your visit and work toward making things right. Your feedback helps us continue improving the experience for every customer who visits Gordie Boucher Ford of Kenosha. Thank you again for bringing this to our attention. Please feel free to reach out to me directly: sal.pappalardo@boucher.com Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha