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Katie Kerby
Katie Kerby at Gordie Boucher Village Ford of Thiensville

Katie Kerby

Service Manager

Gordie Boucher Village Ford of Thiensville

121 N. Main Street
Thiensville, WI 53092

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5.0
6 Reviews
5.0

6 Reviews

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6 Reviews of Katie Kerby

May 30, 2026

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Employee Rating

The options provided for tire replacement was very helpful. The car wash option was not provided as was done in the past. More

by BILLSAUER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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May 12, 2026

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Exceptional service department always keeps you informed about your vehicles progress plus the service video More

by T.roloff
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Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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May 13, 2026

Gordie Boucher Village Ford of Thiensville responded

It’s great to know our service department kept you informed on your Ford Fusion’s progress and that the video gave you a clear look at the work. Thank you for sharing your experience. We look forward to helping you again on your next visit. Anthony Garbo General Sales Manager 262-242-1100

May 10, 2026

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Great job, time in and out was on schedule. Friendly helpful people who take care of their customers. More

by dan schmitt
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz

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May 10, 2026

Gordie Boucher Village Ford of Thiensville responded

Thank you for letting us know about your Ford Ranger service. We’re glad we kept your appointment on schedule and that our team was friendly and helpful. Please reach out if we can assist you again. Anthony Garbo General Sales Manager 262-242-1100

May 02, 2026

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Great service and price. Were very courteous and helpful. Very nice and .. accommodating .very clean . More

by rocksog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz , Emily Knope

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May 02, 2026

Gordie Boucher Village Ford of Thiensville responded

We’re pleased our team provided courteous, helpful, and accommodating service during your Ford Explorer visit in a clean facility at a great price. Thank you for sharing your experience and we look forward to assisting you again. Anthony Garbo General Sales Manager 262-242-1100

April 22, 2026

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Always good communication before and during appointments. Personable and professional. Like video of service. Timely. More

by RUTHBRYEBRADEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallitz , Emily Knope

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Apr 22, 2026

Gordie Boucher Village Ford of Thiensville responded

Thank you for highlighting our clear communication and timely service on your Ford Escape. We’re glad the video updates made the process more transparent and that our team’s approach felt both personable and professional. We look forward to keeping your Escape running smoothly on your next visit. Katie Kerby Service Manager katie.kerby@boucher.com

January 08, 2026

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Excellent service. Everyone in the department was friendly and explained everything very well. Couldn’t have had a better experience. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Carr, Emily Knope

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Jan 08, 2026

Gordie Boucher Village Ford of Thiensville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Village Ford of Thiensville. We look forward to having you as one of our valued customers for many more years to come! Adam Swanson Service Manager 262-242-1100

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