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Katie March
540 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
30 yrs, 5 mos
Languages Spoken
English
540 Reviews
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540 Reviews of Katie March
December 13, 2024
By far, one of the best dealership service experiences I've had the joy of experiencing. My service advisor, Katie, was a sweet lady and extremely helpful. She tried to fix the system error before checkin I've had the joy of experiencing. My service advisor, Katie, was a sweet lady and extremely helpful. She tried to fix the system error before checking me in and even called over another advisor. They knew what the error was and knew one of their techs could easily fix it, as they had recently fixed a similar issue on another vehicle. The issue was due to the system update, so they did not charge me for the repair. Have you ever heard of this??? A service department NOT charging you?!? I was in and out of there within the hour. Heartfelt thanks to Katie and the service department at CDJR of Leesburg. I will return to this service department for ALL my Jeep needs. Thank you CDJR of Leesburg! You have a new customer in me. Extra notes: There was plenty of room in the waiting area. There are tables, and even booths, where you can sit comfortably, and get a cup of coffee while you wait. When the tech was completed, I received a text from CDJR which contained a video. On the video was the tech explaining in detail what he had done to repair my issue and showed me in the video. How excellent was that!?! Going above and beyond. What a terrific way to enhance the service provided. My advisor Katie came and got me within 2 minutes of me receiving the video and said my Jeep was completed. It was parked up front for me to hop in and continue my day. All around, just a fantastic operation here. More
by Sargeant, K
Verified Customer
December 05, 2024
It was the most amazing Jeep dealership I ever saw. I felt I was treated very well. I went there for an oil change, computer, upgrade, tire, rotation, and I got so much more. They had popcorn, hotdogs, I felt I was treated very well. I went there for an oil change, computer, upgrade, tire, rotation, and I got so much more. They had popcorn, hotdogs, fountain, drinks, coffee, Cappuccino, and a putting green outside. Just when I thought my grand Wagoneer was ready they said oh no ma’am it’s time for a test drive and your detailing.! More
by upnorthmi1
Other Employees Tagged: Charles Hunter , Cherrie Scally
November 27, 2024
Got me on and out on a Saturday afternoon for a oil change. Jose Valdez, Gabriel Rojas and Jose Rosa are the best. Service manager is very welcoming as well. Thank you CDJR of Leesburg for keeping my 1 change. Jose Valdez, Gabriel Rojas and Jose Rosa are the best. Service manager is very welcoming as well. Thank you CDJR of Leesburg for keeping my 14 300 running as if it were new. Happy Holidays to all the employees there More
by KIMLEWIS513
Other Employees Tagged: Tiffany Stouder, Carlos Mendoza, Jose Valdes, Kimberly Lewis, Kirk Killedrew, Yadiel Valdes, Mike Little , Kobe Hiltz
November 22, 2024
Katie is the BEST” - She made me feel so welcome and appreciative of my business. I am so happy she works there. I feel very lucky when she is my service agent. I also liked the video- very detailed. I appreciative of my business. I am so happy she works there. I feel very lucky when she is my service agent. I also liked the video- very detailed. I appreciate that. As a woman getting her car serviced - I didn’t feel as if I was being told any lies. Thank you so much for a great service experience.🤣 More
by none23
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