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Katie March
539 Reviews
Dealership Experience
6 yrs, 10 mos
Industry Experience
30 yrs, 5 mos
Languages Spoken
English
539 Reviews
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539 Reviews of Katie March
Verified Customer
December 12, 2023
Normally service is great but this time it was worse than horrible. Minimal communication from the service advisor and the little bit of communication and follow up while my vehicle was being repaired was du horrible. Minimal communication from the service advisor and the little bit of communication and follow up while my vehicle was being repaired was due to my initiative or pressuring the service advisor to contact me about the vehicle. And now I've incurred rental car expenses because of the service advisor's incompetence by his not sending the rental company a copy of the PO or advising that they were covering the rental. So I paid for the rental in addition to the dealership pay8nh for the rental and when I called the service advisor to rectify it numerous times it wasn't until 2+ weeks later that it was finally figured out and it took me having to initiate a conference call between him and the car rental company to begin the process of refunding the charge. A month later and I still haven't been bren refunded. I was truly on the fence about if I was going to purchase another vehicle from here after the change in ownership. Now my answer is a resounding xxxx NO! More
by JAZZYMCK1126
Other Employees Tagged: Jose Valdes, Roger Harris , Billy Berg, Kobe Hiltz
December 10, 2023
They called me as soon as my car was towed in and dropped off. They were so on top of the issue, I didn't even get a chance to contact them. They fit me in and took care of the dead battery ASAP. off. They were so on top of the issue, I didn't even get a chance to contact them. They fit me in and took care of the dead battery ASAP. More
by NJA60
Other Employees Tagged: Blaine Yager
December 10, 2023
My gauges were in km and cm. My radio settings were erased. The battery cap was left off and was placed were the hood came down on it and cracked it. My radio settings were erased. The battery cap was left off and was placed were the hood came down on it and cracked it. More
by BPACIOTTI
December 08, 2023
We were greeted by Ms. March and she addressed our questions concerning how the GPS Navigation system is updated. I was surprised that updates were "DIY" and not done by a March and she addressed our questions concerning how the GPS Navigation system is updated. I was surprised that updates were "DIY" and not done by a dealership personnel. I can imagine something going wrong during a decidedly inexpert update effort. Not please to be left on my own. We asked what a noise that might be a pump (or not) under the dash was. This noise occurs as the van is shut down, but also whenever a door is opened. Having been left stranded by battery failures twice recently, unidentified noises are of great concern. No one in Service made an effort to address this concern. We recently paid off our loan on the van and received a "gift card" for excess payment. My wife asked at the desk in the showroom about getting the card cashed out since we cannot use the card, having never been provided a password for it. No one knew, or was interested in researching, a solution to redeeming the card. Not a particularly satisfying trip to Leesburg CDJR. Everyone was polite, smiling, and completely un-helpful. More
by oldescout
Other Employees Tagged: Jose Valdes
December 08, 2023
Service was quick enjoyed the waiting room and video by the mechanic was informative thanks the mechanic was informative thanks More
by DEBORAHMILLER142
Other Employees Tagged: Tiffany Stouder, Kimberly Lewis
December 04, 2023
Friendly, professional, courteous, and very accommodating. Got us back on the road the same day. Excellent service from excellent people, especially Kate March. Thank you! Thank you! accommodating. Got us back on the road the same day. Excellent service from excellent people, especially Kate March. Thank you! Thank you! More
by keith031
Other Employees Tagged: Carlos Mendoza, Kimberly Lewis, Roger Harris
December 02, 2023
Katie March was my service advisor leading to another great experience at this dealership. I also has great interaction with Zoey (?). There must be other service departments as good as CDJR of Leesburg great experience at this dealership. I also has great interaction with Zoey (?). There must be other service departments as good as CDJR of Leesburg, but none can be better. More
by CLYDIECB
Other Employees Tagged: Zoey
December 01, 2023
...always had a pleasant experience with the service department and sales staff...every mechanic is first class... department and sales staff...every mechanic is first class... More
by WTMATTINGLY
Other Employees Tagged: Tiffany Stouder, Carlos Mendoza, Kimberly Lewis, Yadiel Valdes , Kobe Hiltz, Blaine Yager
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