Katie Phillips

It got very ugly at Don Mealey this afternoon, see my review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeab review below. I am so pissed still. Grant was really great, he laid out my deal with thought and accuracy . He was courteous and very Knowledgeable. Grant also took his time in explaining and showing all the car features once the sale was finalized. Grant, I consider is a major asset to Don Mealey Car Dealership in Clermont. Above was my review back in May 2024 and I gave Don Mealey a 4 star review. I had purchased a brand new 2024 Corvette C2 and 2 weeks later I purchased in a all cash acquisition, a used 2018 Equinox with 49,000 miles on it. Wow what a year does to my opinion of Don Mealey, 3 weeks ago my transmission blew on my Vette, all covered under warranty, in shop for 2 weeks due to only one technician that knows how to repair it and apparently there were 2 other Vettes in front of me with the same issue. However my Equinox has had issues from automatic front driver window malfunction issues, rear window wiper malfunction malfunction and tire sensor issues. Took the Equinox to fix issues back in December of 2024, only the rear wipers were completely fixed, the others remained unrepaired. Today I went in for oil change for my Equinox and mentioned that the tire sensor still lit up on the dashboard. Rachel told me it would be $198 to repair, I was not happy that it was not covered so she directed me to John Fletcher, Operations Manager, what a stressful time that was. He basically told me that the car is not under warranty and that they fixed it once back in December for free but this time it will cost me. He was the rudest guy I ever met and not only condescending but also unqualified to lead a service dept. The big issue is that I do not drive either car that much, Vette has 3500 miles (0 when purchased) on it and the Equinox has 51,400 on it (49,000 when purchased) totally of 5500 between 2 cars within 1 year. Vette could end up being a lemon and the Equinox I got ripped off on due to poor maintenance evaluation prior to my cash purchase. I was visibly upset and was able to speak with GM, Whit Gilman, after the Fletcher debacle , however I was still not satisfied. Whit did offer to take care of the tire sensor but asked me to make an appointment even though the part was on site, so why not just repair it then? I believe the sales team, maybe not all, have a desire to sell vehicles at any cost and then the service department takes no responsibility when issues arise, they blame it on the manufacturer or customer which Fletcher tried to persuade to me was the case in the Vette issue, I had none of that, he thinks he's the smartest guy in the room and we are all idiots. Finally Fletchers lack of empathy is beyond words. I plan on trading in the Equinox and reviewing my rights on the Lemon Law regarding the Vette. Not that they care but be assured I will not be near a Don Mealey dealership ever again unless I have to turn in the Vette there. More

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Katie Philips is an absolute gem at Don Mealey Chevrolet Clermont and a credit to this institution. She is the absolute reason I would return for a repair. Clermont and a credit to this institution. She is the absolute reason I would return for a repair. More

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Awesome customer service manager. She is a good worker . She is always a helpful person and a good person. She has helped me out a lot. She is always a helpful person and a good person. She has helped me out a lot. More

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This location is 100% the best Chevrolet Dealership in Central Florida. The management and service staff are so prompt, professional and helpful. They are always quick to follow-up with the progress of m Central Florida. The management and service staff are so prompt, professional and helpful. They are always quick to follow-up with the progress of my work order and they are welcoming and warm. I will be purchasing my next Chevy from this location and I recommend them to all my friends and family in need of a new vehicle. More

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The service at Don Mealey Chevy was so awesome. Everyone was super understanding and genuinely wanted to help. Shelby in Service went above and beyond to satisfy us and to make our holiday. was super understanding and genuinely wanted to help. Shelby in Service went above and beyond to satisfy us and to make our holiday. More

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I would like to thank Katie for her help at Chevrolet. She was extremely patient, kind and understanding with my situation. She helped me get quick answers and resolutions for the issues with my car. Than She was extremely patient, kind and understanding with my situation. She helped me get quick answers and resolutions for the issues with my car. Thanks Katie! More

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Awesome Service Customer service was excellent. Katie Phillips was very helpful and very courteous. I had my oil changed and what I thought would take hours, it was Customer service was excellent. Katie Phillips was very helpful and very courteous. I had my oil changed and what I thought would take hours, it was done in a timely manner. I will be a repeating customer.. #chevyrocks More

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Customer Care Evaluation I have given a five star rating to the two service center's representatives. Katie Phillips is an outstanding Customer Service Manager. She was always I have given a five star rating to the two service center's representatives. Katie Phillips is an outstanding Customer Service Manager. She was always attentive and went over and beyond what her responsibilities entailed. Mr. Young also stopped what he was doing to follow up with the status of my Tahoe when Katie was assisting other customers. I have recommended your dealership to several people looking for excellent customer service. Thank you for an incredible experience. I look forward to my next visit to Don Mealey Chevrolet. More

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Fast & friendly service!! I went in for an oil change on a Friday and Katie in the service department helped me. Katie was very professional and had such great customer service I went in for an oil change on a Friday and Katie in the service department helped me. Katie was very professional and had such great customer service. Chevy lucked out with her! More

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Used Corvette Purchase I contacted Katie online to make an appointment for 11am on a Saturday. Prior ton the appointment, Christian sent me over some extra pictures that I a I contacted Katie online to make an appointment for 11am on a Saturday. Prior ton the appointment, Christian sent me over some extra pictures that I asked for. He had the car ready and waiting for me at 11am when I arrived. Christian was patient with me while I looked the car over and let me take it for a 2nd test drive before I finalized my decision. Jonathan got me through finance quickly and easily and even found a 1% lower rate than the first rate they gave me. Over all I was very happy with my experience with all departments. More

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