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Katie Terry

Overview Reviews (45) Inventory (462)

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Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

45 Reviews

Overview Reviews (45) Inventory (462)

4.9

45 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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45 Reviews of Katie Terry

October 14, 2025

Dealership Rating

Employee Rating

The process to check in was quick. Service advisor friendly and helpful. Service completed quickly. Service advisor friendly and helpful. Service completed quickly. More

by B Overly

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're thrilled to hear that your check-in process was quick and that our service advisor was friendly and helpful. At Robert Brogden's Olathe Buick GMC, we strive to provide efficient service for all our customers. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

Oct 15, 2025 -

Robert Brogden Buick GMC responded

October 11, 2025

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Employee Rating

I've been a loyal customer for a long time and will continue because of the great service I have always received! continue because of the great service I have always received! More

by MMORRISON239

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler , La'Nay Patton

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Oct 11, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your review! We appreciate your loyalty and are glad to hear that you've consistently received great service at Robert Brogden's Olathe Buick GMC. We look forward to serving you again soon. Sincerely, The Robert Brogden Buick GMC Team

October 09, 2025

Dealership Rating

Employee Rating

Very professional and on time. It was nice to have a friendly service and then have them start on time and then have it completed on time. The wait was minimal, and I loved the ser It was nice to have a friendly service and then have them start on time and then have it completed on time. The wait was minimal, and I loved the service and amenities. More

by cwallace9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler

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Oct 09, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review! We’re thrilled to hear that you had a professional and timely experience at Robert Brogden's Olathe Buick GMC. It's great to know you enjoyed our friendly service and amenities. We look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

September 22, 2025

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Employee Rating

They made it simple and easy to get in and out. No issues what so ever. No issues what so ever. More

by Bmonz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Sep 22, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was simple and easy. We strive to provide a hassle-free process for all our customers. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 20, 2025

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Employee Rating

Everyone is always so nice and helpful. The service department is wonderful, always so kind. The service department is wonderful, always so kind. More

by MARYKRAMER293

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 21, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Mary! We're thrilled to hear that you had a positive experience with our team at Robert Brogden's Olathe Buick GMC. Our service department takes pride in providing excellent service and support. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 18, 2025

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Employee Rating

Convient, clean facility with organized and well staffed service desk. Kept me apprised of the service activity. service desk. Kept me apprised of the service activity. More

by srcoons

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 19, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're pleased to hear you had a great experience at Robert Brogden's Olathe Buick GMC. Our team takes pride in maintaining a clean and organized facility, as well as keeping our customers informed. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

Dealership Rating

Employee Rating

I appreciate Katie’s service. She did a great job of taking care of my car repair! She did a great job of taking care of my car repair! More

by JLBOOZE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 17, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! It's wonderful to hear that Katie provided great service during your car repair at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

Dealership Rating

Employee Rating

First service on my new GMC Canyon. It was excellent! Both Lacey and Katie were so pleasant to work with. It was excellent! Both Lacey and Katie were so pleasant to work with. More

by qsnacks

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Sep 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that your first service on your new GMC Canyon went so well and that Lacey and Katie provided you with excellent service. We appreciate your kind words and hope to see you again at Robert Brogden's Olathe Buick GMC for your future needs! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

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Employee Rating

Great communication and went through things thoroughly. Kind, helpful, and easy to go through the steps to get what I needed done. Kind, helpful, and easy to go through the steps to get what I needed done. More

by VALERIEBRULE05

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Valerie! We're thrilled to hear that you experienced great communication and found our team to be kind and helpful at Robert Brogden's Olathe Buick GMC. It's our goal to make the process as smooth as possible for our customers, and we're glad we could assist you. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 11, 2025

Dealership Rating

Employee Rating

Katie got me in on short notice and the service was completed as promised. Very happy with the service. completed as promised. Very happy with the service. More

by rbb060s

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Sep 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! Our team is pleased to hear that we could accommodate your needs on short notice and that you were happy with the service provided, with Katie's help. At Robert Brogden's Olathe Buick GMC, we strive to deliver the best to our customers. Looking forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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