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Katie Terry

Overview Reviews (52) Inventory (455)

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Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

52 Reviews

Overview Reviews (52) Inventory (455)

4.9

52 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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52 Reviews of Katie Terry

January 10, 2026

Dealership Rating

Employee Rating

They took good care of my vehicle and correctly diagnosed the issue and promptly fixed it. the issue and promptly fixed it. More

by greggpfister

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler

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Jan 10, 2026 -

Robert Brogden Buick GMC responded

Thank you, Gregg! We're happy to hear you had a great experience with the service team at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to take care of your vehicle and resolve the issue promptly. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

December 26, 2025

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Employee Rating

Service was prompt and the process was straight forward for a recall item review. thanks! for a recall item review. thanks! More

by bob.bishopku

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Dec 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Bob! We’re glad to hear that your recall service was prompt and straightforward at Robert Brogden's Olathe Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

December 16, 2025

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Employee Rating

Dealership did a good job and got me scheduled and serviced in a timely fashion. serviced in a timely fashion. More

by WILLIAMPBRYAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Dec 16, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, William! We're pleased to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. Timely service is our priority, and we appreciate you taking the time to share your feedback. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

November 29, 2025

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Employee Rating

Always great service. Professional, on time and great service. Thank you i recommend them highly Professional, on time and great service. Thank you i recommend them highly More

by NINAPOINTERHORSE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Nov 30, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the professional and timely service you received at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

November 22, 2025

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Employee Rating

Matt and crew were great! Fixed my truck under warranty, no surprises. Highly recommended! Will return for service. Fixed my truck under warranty, no surprises. Highly recommended! Will return for service. More

by Vance

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Nov 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Vance! We're thrilled to hear that Matt and our crew at Robert Brogden's Olathe Buick GMC were able to assist you with your truck under warranty and provide a smooth experience. We appreciate your recommendation and look forward to seeing you again for your next service visit! Sincerely, The Robert Brogden Buick GMC Team

October 24, 2025

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This was my first time getting my oil of change. Experience was very good. Check in was quick and the service was finished faster than expected. Experience was very good. Check in was quick and the service was finished faster than expected. More

by bswitzer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Oct 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your first oil change experience at Robert Brogden's Olathe Buick GMC was so positive. Our team strives to provide efficient and excellent service, and it's great to know we met your expectations. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 19, 2025

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Employee Rating

They got us in on a busy Friday for an oil change and tire rotation and was able to come back around 4pm to pickup. Very happy with our experience. tire rotation and was able to come back around 4pm to pickup. Very happy with our experience. More

by mike.Brachtenbach

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Mike! We’re thrilled to hear that we could accommodate you on a busy Friday for your oil change and tire rotation. Your satisfaction is our priority at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 14, 2025

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Employee Rating

The process to check in was quick. Service advisor friendly and helpful. Service completed quickly. Service advisor friendly and helpful. Service completed quickly. More

by B Overly

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive review! We're thrilled to hear that your check-in process was quick and that our service advisor was friendly and helpful. At Robert Brogden's Olathe Buick GMC, we strive to provide efficient service for all our customers. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

Oct 15, 2025 -

Robert Brogden Buick GMC responded

October 11, 2025

Dealership Rating

Employee Rating

I've been a loyal customer for a long time and will continue because of the great service I have always received! continue because of the great service I have always received! More

by MMORRISON239

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler , La'Nay Patton

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Oct 11, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your review! We appreciate your loyalty and are glad to hear that you've consistently received great service at Robert Brogden's Olathe Buick GMC. We look forward to serving you again soon. Sincerely, The Robert Brogden Buick GMC Team

October 09, 2025

Dealership Rating

Employee Rating

Very professional and on time. It was nice to have a friendly service and then have them start on time and then have it completed on time. The wait was minimal, and I loved the ser It was nice to have a friendly service and then have them start on time and then have it completed on time. The wait was minimal, and I loved the service and amenities. More

by cwallace9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler

Report | Print

Oct 09, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review! We’re thrilled to hear that you had a professional and timely experience at Robert Brogden's Olathe Buick GMC. It's great to know you enjoyed our friendly service and amenities. We look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

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