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Katie Terry

Overview Reviews (44) Inventory (444)

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Katie Terry

Service advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

44 Reviews

Overview Reviews (44) Inventory (444)

4.9

44 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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44 Reviews of Katie Terry

September 22, 2025

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Employee Rating

They made it simple and easy to get in and out. No issues what so ever. No issues what so ever. More

by Bmonz

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Jimmy Stateler

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Sep 22, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was simple and easy. We strive to provide a hassle-free process for all our customers. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 20, 2025

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Everyone is always so nice and helpful. The service department is wonderful, always so kind. The service department is wonderful, always so kind. More

by MARYKRAMER293

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 21, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Mary! We're thrilled to hear that you had a positive experience with our team at Robert Brogden's Olathe Buick GMC. Our service department takes pride in providing excellent service and support. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 18, 2025

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Convient, clean facility with organized and well staffed service desk. Kept me apprised of the service activity. service desk. Kept me apprised of the service activity. More

by srcoons

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Sep 19, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're pleased to hear you had a great experience at Robert Brogden's Olathe Buick GMC. Our team takes pride in maintaining a clean and organized facility, as well as keeping our customers informed. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

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I appreciate Katie’s service. She did a great job of taking care of my car repair! She did a great job of taking care of my car repair! More

by JLBOOZE

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 17, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! It's wonderful to hear that Katie provided great service during your car repair at Robert Brogden's Olathe Buick GMC. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

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First service on my new GMC Canyon. It was excellent! Both Lacey and Katie were so pleasant to work with. It was excellent! Both Lacey and Katie were so pleasant to work with. More

by qsnacks

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Sep 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that your first service on your new GMC Canyon went so well and that Lacey and Katie provided you with excellent service. We appreciate your kind words and hope to see you again at Robert Brogden's Olathe Buick GMC for your future needs! Sincerely, The Robert Brogden Buick GMC Team

September 17, 2025

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Great communication and went through things thoroughly. Kind, helpful, and easy to go through the steps to get what I needed done. Kind, helpful, and easy to go through the steps to get what I needed done. More

by VALERIEBRULE05

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Sep 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Valerie! We're thrilled to hear that you experienced great communication and found our team to be kind and helpful at Robert Brogden's Olathe Buick GMC. It's our goal to make the process as smooth as possible for our customers, and we're glad we could assist you. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 11, 2025

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Katie got me in on short notice and the service was completed as promised. Very happy with the service. completed as promised. Very happy with the service. More

by rbb060s

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! Our team is pleased to hear that we could accommodate your needs on short notice and that you were happy with the service provided, with Katie's help. At Robert Brogden's Olathe Buick GMC, we strive to deliver the best to our customers. Looking forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 10, 2025

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Employee Rating

Nice people great attitude quick work will come again. Gave helpful suggestions good snacks thank you Gave helpful suggestions good snacks thank you More

by GSELVERA

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Sep 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're delighted to hear that you had a positive experience at Robert Brogden's Olathe Buick GMC. It's great to know that you appreciated our team's attitude, helpful suggestions, and enjoyed the snacks. We look forward to welcoming you back again soon! Sincerely, The Robert Brogden Buick GMC Team

September 07, 2025

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Employee Rating

Katie was able to identify the issue and have our Enclave repaired in the same day. The text and email notifications let us know immediately when our repair was finished and ready to be picked up. repaired in the same day. The text and email notifications let us know immediately when our repair was finished and ready to be picked up. More

by KHWILDCAT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 07, 2025 -

Robert Brogden Buick GMC responded

Thank you for the feedback! We're happy to hear about your positive experience with us at Robert Brogden's Olathe Buick GMC. It's great to know that we were able to get your Buick Enclave repaired in the same day and that our communication kept you informed throughout the process. We look forward to assisting you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

August 23, 2025

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Employee Rating

Jimmy Statler was absolutely wonderful in every aspect of helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the t helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the timeframe that was set up for my expectation. Kudos all the way around! More

by JimmyAcura

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Cedric Mayberry, Matt Hoover, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler

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Aug 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jimmy! We’re thrilled to hear that Jimmy was able to make your service experience at Robert Brogden's Olathe Buick GMC such a positive one. His knowledge and great communication truly shine, and we’re lucky to have him on our team. We sincerely appreciate your kind words and look forward to welcoming you back next time! Sincerely, The Robert Brogden Buick GMC Team

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