Katie Vanostrand
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
295 Reviews
Write a Review295 Reviews of Katie Vanostrand
January 23, 2026
Had a state ins done. took it to princess anne collision and repair shop because I knew it should have failed state inspection. To my thinking the mechanics tell me, there took it to princess anne collision and repair shop because I knew it should have failed state inspection. To my thinking the mechanics tell me, there is absolutely no way they would have passed it on state inspection. You’re honestly lucky i don’t call the troopers up there to ur establishment. Do better, seriously. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley , If tim is the manager I spoke with the day of the inspection he should be fired, all due respect you cannot be a negligent manager and expect good results.
December 18, 2025
Terrible. Worst jeep dealer ever. The only thing this dealership cares about is obtaining customer reviews which is surprising considering how terrible their c Worst jeep dealer ever. The only thing this dealership cares about is obtaining customer reviews which is surprising considering how terrible their customer service and technical proficiency are. Worst service department I've dealt with in 25 years as a Jeep owner. More
Other Employees Tagged: Katie Vanostrand
December 12, 2025
Not very responsive to calls nor courteous in conversations. It was difficult to get an update from my representative and when I leaned she was not there. It was as if I should have known it. conversations. It was difficult to get an update from my representative and when I leaned she was not there. It was as if I should have known it. More
November 28, 2025
Well organized, informative. Great snacks! Nice clean waiting area. Convenient bathrooms. Staff is very friendly. Great snacks! Nice clean waiting area. Convenient bathrooms. Staff is very friendly. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
October 30, 2025
I have had a decade of troubles with my dodge ram 1500… I’ll not be buying another vehicle from them. Perhaps I’ll go and get a Toyota or a Ford I’ll not be buying another vehicle from them. Perhaps I’ll go and get a Toyota or a Ford More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson
October 29, 2025
Great work and vehicle drives and handles well. No issues at this time. I highly recommend Southern No issues at this time. I highly recommend Southern More
Other Employees Tagged: Cameron Shaw
October 25, 2025
Very responsive and professional. Gave very detailed explanation of work completed and discrepancies found. Happy to work with Southern. Gave very detailed explanation of work completed and discrepancies found. Happy to work with Southern. More
Other Employees Tagged: Katie Vanostrand

