Katie Vanostrand
Katie Vanostrand at Southern Dodge Chrysler Jeep Ram FIAT

Katie Vanostrand | Page 2

Express Lane Service Advisor

Southern Dodge Chrysler Jeep Ram FIAT

2747 N Military Hwy
Norfolk, VA 23518

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4.4
305 Reviews
4.4

305 Reviews

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305 Reviews of Katie Vanostrand

January 23, 2026

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Employee Rating

Had a state ins done. took it to princess anne collision and repair shop because I knew it should have failed state inspection. To my thinking the mechanics tell me, there More

by Liam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley , If tim is the manager I spoke with the day of the inspection he should be fired, all due respect you cannot be a negligent manager and expect good results.

Jan 23, 2026

Southern Dodge Chrysler Jeep Ram FIAT responded

I hear you, and I’m not going to dismiss this. If your vehicle should have failed a state inspection, we need to know exactly why it passed and address it immediately. Please send the VIN (last 8 is fine) and the inspection date/time, along with what Princess Anne Collision found. I’m going to pull the inspection documentation and have our team audit the inspection process and results. We’ll follow up with you after we’ve reviewed everything and determine the next steps.

December 18, 2025

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Employee Rating

Terrible. Worst jeep dealer ever. The only thing this dealership cares about is obtaining customer reviews which is surprising considering how terrible their c More

by Shawn Brennan
Recommend Dealer
No

Other Employees Tagged: Katie Vanostrand

December 12, 2025

Dealership Rating
Employee Rating

Not very responsive to calls nor courteous in conversations. It was difficult to get an update from my representative and when I leaned she was not there. It was as if I should have known it. More

by aggielewis28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2025

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Aggie. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

November 28, 2025

Dealership Rating
Employee Rating

Well organized, informative. Great snacks! Nice clean waiting area. Convenient bathrooms. Staff is very friendly. More

by jerniganfloor
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 30, 2025

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I have had a decade of troubles with my dodge ram 1500… I’ll not be buying another vehicle from them. Perhaps I’ll go and get a Toyota or a Ford More

by karnartinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Vanderslice, Tina Dickenson

October 29, 2025

Dealership Rating
Employee Rating

Great work and vehicle drives and handles well. No issues at this time. I highly recommend Southern More

by Roderick Whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Shaw

October 27, 2025

Dealership Rating
Employee Rating

I was helped by Tina and she was excellent! Great communication, friendly and motivated to help. More

by joshua.amberger
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

October 25, 2025

Dealership Rating
Employee Rating

Very responsive and professional. Gave very detailed explanation of work completed and discrepancies found. Happy to work with Southern. More

by jmquade
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

October 25, 2025

Dealership Rating
Employee Rating

Always get best service. They are professional and friendly. Explain what needs to be done . More

by dfforf
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

October 24, 2025

Dealership Rating
Employee Rating

Personnel very professional and friendly. John Deuso, Ron Rytter, and Mike Leonard were exceptional. The rear brake replace was done in less than two hours. More

by Corjam35
Recommend Dealer
Yes

Other Employees Tagged: Katie Vanostrand

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