

Katie Vanostrand
Express Lane Service Advisor
Southern Dodge Chrysler Jeep Ram FIAT
2747 N Military Hwy
Norfolk, VA 23518
196 Reviews
Write a Review196 Reviews of Katie Vanostrand
June 04, 2025
Good selection of vehicles. All employees acted in a professional manner and made the entire process a delight. All employees acted in a professional manner and made the entire process a delight. More
Other Employees Tagged: Justin Carr, John Bryant, Sam Vanderslice, Tina Dickenson, James Regan
June 04, 2025
overpriced parts and labor, issues not resolved after 250 dollar diagnostic fee, service manager upcharged for premium parts for a different model. car was in three separate full days for basic maintenance w dollar diagnostic fee, service manager upcharged for premium parts for a different model. car was in three separate full days for basic maintenance without a loaner. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
June 02, 2025
The service department employees were very courteous and professional, The mechanic Mr Scott Westbrook was great. My vehicle service was done on time. professional, The mechanic Mr Scott Westbrook was great. My vehicle service was done on time. More
Other Employees Tagged: Joe Medlin
May 26, 2025
Southern's always able to get any service need done right the first time, Every time. the first time, Every time. More
Other Employees Tagged: Sam Vanderslice
May 24, 2025
They took care of all my needs and recalls that I was not aware I had. aware I had. More
Other Employees Tagged: Sam Vanderslice, Tina Dickenson, Haley More, Tim Winter, Ernest Chalkley
May 23, 2025
She took care of my service issue and had the car back to me as quickly as she could me as quickly as she could More
Other Employees Tagged: Sam Vanderslice
May 23, 2025
This Dealership has completed 2 Recalls for me when the Dealership that I purchased my car kept giving me the run around. If I ever purchase another Chrysler, it will be from this Dealership. Dealership that I purchased my car kept giving me the run around. If I ever purchase another Chrysler, it will be from this Dealership. More
May 23, 2025
Walk-in service was exceptional. All representatives were respectful and professional. Service was completed on time and within quoted amount. Great experience! All representatives were respectful and professional. Service was completed on time and within quoted amount. Great experience! More
May 22, 2025
Katie did not call me when my vehicle was ready and she left work. I was told I was unable to get my vehicle until your next day and I had to work . After I basically refused to leave and was told there wa left work. I was told I was unable to get my vehicle until your next day and I had to work . After I basically refused to leave and was told there was nothing that could be done, I finally got my car. Once I took it for an oil change and they recommended things that had already been done. I couldn’t trust the technicians at that point. More
Other Employees Tagged: Haley More
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