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Katlyn Oldham

Overview Reviews (541) Inventory (101)

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Katlyn Oldham

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Katlyn Oldham

Service Advisor

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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4.6

541 Reviews

Overview Reviews (541) Inventory (101)

4.6

541 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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541 Reviews of Katlyn Oldham

May 02, 2025

Dealership Rating

Employee Rating

Quick and efficient, friendly service They were able to communicate effectively and provide a positive experience during my service communicate effectively and provide a positive experience during my service More

by briannasantos021

Recommend Dealer

Yes

Other Employees Tagged: Katlyn Oldham

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May 03, 2025 -

Lakeland Volkswagen responded

Hi Brianna, thank you for the kind words! We're glad to hear our team at Lakeland Volkswagen provided quick, efficient, and friendly service, and that the communication made your visit a positive one.

May 01, 2025

Dealership Rating

Employee Rating

Service and communication was great and timely, but had to leave without the car getting washed because there was a 30 minute wait for it. to leave without the car getting washed because there was a 30 minute wait for it. More

by jmiller385

Recommend Dealer

Yes

Other Employees Tagged: Katlyn Oldham

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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear that you were satisfied with the service and communication. We apologize for the wait on the car wash and appreciate your patience. We'll work to improve the timing on that in the future. Looking forward to serving you again soon!

April 30, 2025

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Employee Rating

It took over 2 and a half hours and we were an early appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be done and you didn't have the part to do the replacement. Very disappointed that someone told me wrong or should I say lied to me. More

by Sauderphotography

Recommend Dealer

Other Employees Tagged: Katlyn Oldham

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May 01, 2025 -

Lakeland Volkswagen responded

We're very sorry to hear about your recent experience and truly understand your frustration. We apologize for the delay and the miscommunication regarding the airbag recall. This is not the level of service we strive to provide. Please reach out to us directly so we can make things right and ensure the recall is handled as soon as the part is available.

April 30, 2025

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Employee Rating

I was in for service. Got me in and out and Kaitlyn is always amazing!! Got me in and out and Kaitlyn is always amazing!! More

by MICHELLE.BARNETT

Recommend Dealer

Yes

Other Employees Tagged: Katlyn Oldham

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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Michelle! We're thrilled to hear that Kaitlyn provided excellent service and that your visit was efficient. We appreciate your kind words and look forward to seeing you again at Lakeland Volkswagen!

April 30, 2025

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I had a wonderful experience. Everyone was so friendly and professional. I definitely recommend to everyone for all their vehicle needs and wants. Everyone was so friendly and professional. I definitely recommend to everyone for all their vehicle needs and wants. More

by girodriguez1980

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We appreciate your support and look forward to assisting you again at Lakeland Volkswagen. If you need anything in the future, don't hesitate to reach out!

April 30, 2025

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Excellent work and customer service thank you so much for everything for you good work everything for you good work More

by aolalberto.zapata

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles Draper, Hiram Mendez Mounier, Jeff Arthur, Larry Riddle, Michelle Barnett, Hunter Jackson, Jeffrey Dixon, ERICA BAUTISTA, Michael Mahoney

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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're so glad to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

April 29, 2025

Dealership Rating

Employee Rating

Professional, polite, informative and gets the job done in a timely manor. Katlyn kept me informed of the status and as the repair got to the end, she gave me a more accurate time of completion. 5-stars! in a timely manor. Katlyn kept me informed of the status and as the repair got to the end, she gave me a more accurate time of completion. 5-stars! More

by BRUCE.WERNER.78

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback, Bruce! We're so glad to hear that Katlyn provided you with excellent service. We appreciate your 5-star rating and look forward to serving you again at Lakeland Volkswagen!

April 18, 2025

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Employee Rating

The service dept was very efficient in helping me get my car towed in and serviced. They kept me appraised of the status of my car during this 3 day ordeal car towed in and serviced. They kept me appraised of the status of my car during this 3 day ordeal More

by LINDYTINS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Saul

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Apr 19, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We're glad our service department could assist with towing and that they kept you informed throughout the process. We understand the importance of staying updated and appreciate your trust during this time. Thank you for choosing Lakeland Volkswagen!

April 14, 2025

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Employee Rating

Friendly and speedy, they got me in and out all in the same day. They were informative and answered any questions I had. same day. They were informative and answered any questions I had. More

by duecydo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 15, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for the great feedback! We're glad to hear our team at Lakeland Volkswagen provided friendly, efficient service and kept you well-informed throughout the process. We appreciate you choosing us!

April 13, 2025

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Employee Rating

Took my Atlas in for a quick recall. Was in and out in approximately 25-30 min. And that was including a complimentary wash. Was in and out in approximately 25-30 min. And that was including a complimentary wash. More

by earn3pizza

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley

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Apr 13, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're glad to hear your Atlas was serviced quickly, and that you enjoyed the complimentary wash. We appreciate your feedback and look forward to assisting you again!

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