Katrin Bassenger | Page 14

Great experience Great experience. Katrin Bassenger is great!!! I highly recommend getting your new car at this dealership. The service is great during the proceess an Great experience. Katrin Bassenger is great!!! I highly recommend getting your new car at this dealership. The service is great during the proceess and afterwards as well. More

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Outstanding and mindblowing service !!!! Before writing this review for Katrin. I am searching is there any star beyond 5 because she’s such a amazing person. I have bought Mercedes C 300 las Before writing this review for Katrin. I am searching is there any star beyond 5 because she’s such a amazing person. I have bought Mercedes C 300 last week. She have done stupendous job and she’s so friendly and cool in Nature. The first and top most priority for sales person is to listen the customer what they really need. She have done to the core of it. When I have explained my expectation , she understood and tried to get me the best deal of it. She have kept on talking to the manager for the maximum one! She explained about the 2019 model really very well. Moreover she’s too good at driving. She has in depth knowledge about the car and features. I have to give big kudos for that. When customer is coming they are expecting what’s new from the previous mode and other manufacture car model. She’s so caring with us which we can’t expect from all the sales person. She’s so unique. Finally she got me the best deal!! Thank you so much kat!! She have done all the set up for my car before taking it out for delivery. She have explained all the new features from the scratch!! I would highly recommend to all the customer to go and meet Kat in Arcadia Mercedes showroom . Thanks a ton for the outstanding amazing incredible job Kat!! You are more like a part of our family. A long way to go in your both personal and career side !! Once again thank you so much !! (ich danke dir sehr) More

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Exceptional Experience!!!!! Kat's unparalleled quality service is the only reason I willingly drive an hour from West Hills to Arcadia to lease a car. Kat is genuine and patient Kat's unparalleled quality service is the only reason I willingly drive an hour from West Hills to Arcadia to lease a car. Kat is genuine and patient, even when I spent an inordinate amount of time trying to decide which wheels I liked better on my new C 300. She is a dedicated and hard worker who truly wants what's best for her clients even if that takes a little time. Her honesty is refreshing and appreciated especially as a young woman car shopping for herself. More

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Stellar Customer Service Thank you Kat for assisting my Husband and I with the purchase of our 2014 E350 Sport with all the packages we wanted. We drove all the way from Long Thank you Kat for assisting my Husband and I with the purchase of our 2014 E350 Sport with all the packages we wanted. We drove all the way from Long Beach and it was worth the drive. This dealership is gorgeous and the team is amazing. It was a late night deal but you have the best attitude and are very knowledgeable about your brand. All my friends and family will have your contact information. My daughter Monica will be next and looks forward to rolling in some Hot Wheels soon. Please extend my thanks to the pre owned Manager Willy and Joanna in F&I. 🤗 More

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Exceptional experience with Katrin! I had an amazing personalized experience at this dealership which I never had at any other dealerships in the past. Katrin welcomed us warmly from the I had an amazing personalized experience at this dealership which I never had at any other dealerships in the past. Katrin welcomed us warmly from the moment we walked into the dealership and spent so much time with us to make sure I find the car I want. She is very honest, and knowledgeable about Mercedes-Benz cars, and explained everything in details about different cars that I had in mind. She listened to my concerns, need and budget, and helped me to get the best possible deal for my GLC. I highly recommend working with Katrin if you want to have a peace of mind when it comes to buy a Mercedes. Looking forward to work with her again in future. More

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Wonderful experience with professional export team This my 4th buraches from Rusnk Arcadia It was so nice to make this hard deal sencice the car was not available but they did found one as I wish T This my 4th buraches from Rusnk Arcadia It was so nice to make this hard deal sencice the car was not available but they did found one as I wish Thanks Mercedes thanks Rusnik More

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Awesome service When I went that day, I was really just shopping... but ended up driving away in my new baby. After being rejected by another brand, I really didn’t t When I went that day, I was really just shopping... but ended up driving away in my new baby. After being rejected by another brand, I really didn’t think Mercedes was able to approve me based on my situation. But Kat and her colleagues were so sure they were able to work their magic and make something happen! In the end, I got my brand new 2019 E450. I couldn’t be happier. Kat is such a sweetheart. I couldn’t be happier cruising with my new baby!!! More

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Top Experience Kat was top notch from start to finish. She listened to my needs and found me the car I wanted right away. The deal sealer was the fact that no other Kat was top notch from start to finish. She listened to my needs and found me the car I wanted right away. The deal sealer was the fact that no other dealership was anywhere near her price. Joanna in the finance department was also great. Definetly speak to Kat if you’re in the. market for a Mercedes More

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Amazing Experience Kat was the Best Salesperson I have ever had! This is my first time buying a Mercedes Benz and I must say that Kat gave me the true Mercedes Benz Be Kat was the Best Salesperson I have ever had! This is my first time buying a Mercedes Benz and I must say that Kat gave me the true Mercedes Benz Best of the Best experience. In the last 9 years I have purchased 5 different cars from different dealerships and I have never received the same Service that Kat gave me. I was truly WOWed by her and will keep coming back. I will be referring all my friends to her. Thank you Kat for everything that you did for me. More

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Awesome! Our First Mercedes-Benz I visited Rusnak about a year ago and met Katrin Bassenger, or Kat as everyone calls her, and I made the decision then that I would return when I was I visited Rusnak about a year ago and met Katrin Bassenger, or Kat as everyone calls her, and I made the decision then that I would return when I was ready to purchase my first Benz. I returned in early November 2018 after being approved for a decent car loan, and I reconnected with Kat. She and Ken in the Finance department looked over the credit union's offer and terms. They were able to help me better understand the loan terms, and they worked to help me make the best decisions for my situation. Kat and Ken kept in constant contact with the credit union representative to try to finalize my car loan and get me my car. Due to miscommunication and unreliable customer service at Alliant credit Union, the original loan was reduced and eventually canceled. At this point, we began to feel like we weren't going to be able to get the car we wanted. Kat would not give up on our dream car, and she convinced us to let Ken try to get us approved for the car through Mercedes-Benz Financing. Ken worked his magic, and we received a favorable approval the same day that the credit union canceled on us. We went to finalize the process of purchasing our car, and there was no hassle or extra negotiating required. The team was friendly and enthusiastic, and every one was just as happy as we were to see us get the car we really wanted. We are now the proud owners of a 2016 Mercedes S550 with low milage and fully loaded. Kat made sure to keep us updated and motivated throughout the entire process, and she even walked us through every feature on the car. We will definitely be returning to Rusnak in Arcadia for all of our future auto purchases! Kat and Ken made the process positive and easy to understand, and they exhausted every resource to see us satisfied. More

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