Katrin Bassenger
Katrin Bassenger at Mercedes-Benz of Arcadia
Refer Me

Katrin Bassenger | Page 9

New car Certified Sales Consultant and Used cars MB & Sprinters

Mercedes-Benz of Arcadia

101 N Santa Anita Ave
Arcadia, CA 91006

Contact Me
5.0
138 Reviews

Dealership Experience

7 yrs, 7 mos

Industry Experience

11 yrs, 10 mos

Specialties & Trainings

Sprinter and Metris certified sales Representative

Sprinter certified sales Representative

5.0

138 Reviews

Write a Review

138 Reviews of Katrin Bassenger

November 10, 2020

Dealership Rating
Employee Rating

Kats ownership of our sales process was fantastic, she helped us overcome issues with our trade in, navigate a finance deal and just be there for us when needed! The car (g63) could have been sold a dozen More

by Kjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 11, 2020

Mercedes-Benz of Arcadia responded

Kevin & Sophie, we couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that Katrin has provided just that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

November 08, 2020

Dealership Rating
Employee Rating

Kat went above and beyond our expectations. She helped us with our lease termination even before we met for a new car sale. She also found us a better version of the car we were looking for at a time when th More

by A. Vashi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 09, 2020

Mercedes-Benz of Arcadia responded

Thanks so much for the positive review, and for letting people know about your recent visit with us! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

November 07, 2020

Dealership Rating

Katrin was amazing! She sat with me for seven hours while we tried to figure out how I was going to buy my first car, and I ended up leaving with a car that same day! She was so lovely, and I highly recommen More

by Veronica Rasmussen
Recommend Dealer
Yes
Nov 07, 2020

Mercedes-Benz of Arcadia responded

Veronica, we couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that Katrin provided that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

November 06, 2020

Dealership Rating
Employee Rating

Katrin went above and beyond expectations and made sure we had a good experience when we purchase the car. I will totally recommend friend and family to work with her when purchasing Mercedes. More

by Aziz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 02, 2020

Dealership Rating
Employee Rating

Thank you the beautiful lady,Kat .This is my second time Thank you the beautiful lady,Kat .This is my second time leasing a car from there.She is very nice and professional .There is an interesting story b More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Ma , Perry Dong, Sunny Wang

Aug 03, 2020

Mercedes-Benz of Arcadia responded

Thank you for the wonderful feedback! We are delighted to know that you are a loyal customer and to know that our team has always been helpful, especially Kat, Joseph, and Perry. We value your business!

August 01, 2020

Dealership Rating
Employee Rating

Thank you Arcadia Rusnak for my beautiful car. And of course to the lovely Kat - always professional and down to earth. Goes out of her way to make the the process as smooth as possible. I would recommen More

by christine.t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 01, 2020

Mercedes-Benz of Arcadia responded

Thank you for the amazing review, Christine! We will be sure to thank Kat for helping you get your beautiful car. We look forward to working with you again!

July 26, 2020

Dealership Rating
Employee Rating

It was a pleasure working with the team at Rusnak. This is our second vehicle purchased in the last 8mos. Thank you Kat, Huy, Andy Willy and you too Joseph Yu 👍🏼 More

by Rob A.
Recommend Dealer
Yes

Other Employees Tagged: Willy Chia, Huy Nguyen, Andy Tan, Joseph Yu

Jul 26, 2020

Mercedes-Benz of Arcadia responded

Congratulations on another vehicle, Rob! We appreciate your repeat business and we'll be sure to pass on your your thanks to each and every one of our team members. If there is anything else we can assist with further, let us know!

July 25, 2020

Dealership Rating
Employee Rating

She is a very good seller, she treated us well, she has good customer service, the course did not present us well with the product, which I think is a very good seller. More

by wilbert
Recommend Dealer
Yes
Jul 26, 2020

Mercedes-Benz of Arcadia responded

Wilbert, Thank you for taking the time to recognize Katrin. We hope you're loving your new vehicle. If you have any service needs in the future, or even something as simple as a question, just know that Katrin and the Mercedes-Benz of Arcadia team are here and ready to help.

July 16, 2020

Dealership Rating
Employee Rating

Kat is the best in the game! This is my second time leasing a car from her and she always makes the process seamless. I was shopping around other dealerships initially but Kat will always get me the be More

by melanieartinian
Recommend Dealer
Yes
Jul 17, 2020

Mercedes-Benz of Arcadia responded

Thank you for the amazing review! We will be sure to thank Kat for providing you with excellent service. We look forward to working with you again!

July 03, 2020

Dealership Rating
Employee Rating

Katrin was really helpful and nice when I was purchasing a vehicle. She helped us out all the way even up to connecting the phone to mercedes me connect. I would highly recommend to purchase a vehicle from More

by shahverdyana
Recommend Dealer
Yes
Jul 04, 2020

Mercedes-Benz of Arcadia responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good experience with us and with the help of Katrin who provided you with good customer service. We appreciate your business and kind words!

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