Katrin Bassenger | Page 10

Katrina is bloody awesome, my first experience from buying a german engineered car and she made me understand how the car work, she has a great work effort, and loves to go above and beyond for her cus buying a german engineered car and she made me understand how the car work, she has a great work effort, and loves to go above and beyond for her customers. Thank you More

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From the moment my wife and I met Katrin, we knew she was the real deal. Very professional and most of all no attitude. Kat helped us refi our end of lease hassle free. I’m now a Rusnak Mercedes customer f the real deal. Very professional and most of all no attitude. Kat helped us refi our end of lease hassle free. I’m now a Rusnak Mercedes customer for life! More

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Katrina...{www!} "Wonderful to Work With"! Katrina has become like a good friend. A friend in the Auto Business! How often have you ever heard anyone say that anymore? Katrina called us to let us know whe become like a good friend. A friend in the Auto Business! How often have you ever heard anyone say that anymore? Katrina called us to let us know when our Certified Mercedes vehicle might be ready for sale. She stayed in touch with us to make sure that we got the opportunity to purchase the car we had been looking for over quite some time. Katrina does her job head and shoulders above others. She responds to text messages & email swiftly and stays in touch with you throughout the sale. {When do you sleep?} Her personal service is what's missing in most other salespeople in all industries today. Yes, providing that type of service takes energy and effort but it shines through. We've purchased many vehicles over the last 20 years and there is no question that Katrina has given us the best service we've ever received. Again, we feel like friends now and will definitely buy our next vehicle from her as well. And, there is no higher compliment than saying we will recommend her to our friends and business associates as well. When you recommend someone you take the risk that the situation will be as good as you received. With Katrina, we believe our referrals will be at least as satisfied as we are if not more so. Thank You Katrina for the best experience we could have asked for.... Ellen and Gary. More

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Thanks to Katrin for helping us choose and get the perfect deal for our dream car! The whole procedure of receiving the car took two days. On the first day, we sent a request to receive the car and it perfect deal for our dream car! The whole procedure of receiving the car took two days. On the first day, we sent a request to receive the car and it was approved on the same day. The next morning we arrived to sign the documents and get our car already. It was very fast and without any setback. We were very glad that we turned to Katrin for help. More

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If you're looking to lease or purchase a Mercedes look no further than Katrin Bassenger at MB of Arcadia. I have been with MB for 14 years and KAT IS THE BEST. She will stop at nothing to get you the deal yo further than Katrin Bassenger at MB of Arcadia. I have been with MB for 14 years and KAT IS THE BEST. She will stop at nothing to get you the deal you want. She has gone above and beyond every time. She understands her clients, is very personable and professional. I'm an aggressive buyer and always looking for the best deal. You will be confident you're getting the best deal and service in town. She has completely changed the car leasing experience for me. Working with her a true pleasure. Thank you Kat for my new car and the amazing customer service! More

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Second vehicle purchase with this dealership thanks to Kat. Kat was simply the BEST. She gets it done, easy to talk to, hard working, professional, knowledgeable. Everything you can ask for in a car sales Kat. Kat was simply the BEST. She gets it done, easy to talk to, hard working, professional, knowledgeable. Everything you can ask for in a car sales associate. Kat isn’t the stereotypical associate who tries to sell you a car with a hidden agenda. She’s upfront, aggressive (in a good way) and very considerate throughout process. While waiting, I even saw one of her clients buy her dinner since it was getting late and she was working her butt off to finalize her sales for the evening. That’s when you know you are working with 5 star people, when the client goes out of their way to help their associate. You want to be treated the same way others treat you. So lucky we got connected for this transaction. Highly recommend Kat hands down. Overall, I came back to Rusnak Arcadia because I had a great experience with them the first time on the sales side. Staff are friendly and accommodating. Perry on the finance side was great as well and I have also dealt with Michael and Andy too in the past. All great and professional. More

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Katrin Bassenger is this Rusnak Mercedes-Benz Arcadia’s number one asset!! She stepped up to help when the other sales associates didn’t want to bother. She showed me the CPO GLE I was interested in and al number one asset!! She stepped up to help when the other sales associates didn’t want to bother. She showed me the CPO GLE I was interested in and also showed me the 2021 GLE 4-Matic I ended up driving home. She is very attentive and knowledgeable, going above and beyond what she has to do. She made car buying seamless and pleasant. In a day and age when customer service is like going through the drive-through at a fast food chain, Kat and the other team players at Rusnak Arcadia have convinced me that AMAZING customer service still exists! We will definitely choose Rusnak Arcadia for our next car purchase. P.S. Michael Göbel (MBUSI), if you read this, take pride in the fact that Kat Bassenger is very knowledgeable about the GLE and other MB models. Carina Pamilar Burbank, CA More

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Katrin was extremely helpful and professional. She went beyond or expectations in providing to us the vehicle of our choice. Even better, she took time out of her busy day to deliver our new car to us whi beyond or expectations in providing to us the vehicle of our choice. Even better, she took time out of her busy day to deliver our new car to us which was an hour and half away. We would highly recommend her excellent service. More

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Kat was amazing , went in there wanting a GLE coupe . Came out with a AMG GLE . Very satisfied with the service at this location. Definitely coming back here . Came out with a AMG GLE . Very satisfied with the service at this location. Definitely coming back here . More

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The service was absolutely great. Thankful for Kat she was amazing !! Would recommend her and the location to any one who is looking to purchase a Benz. was amazing !! Would recommend her and the location to any one who is looking to purchase a Benz. More

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